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Service Delivery Analyst Jobs in Texas (NOW HIRING)

Integer

IT Service Delivery Analyst

Plano, TX

... delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing ...

Creative ITC

Service Delivery Manager

Spring, TX · Hybrid

The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service ... Review Root Cause Analysis (RCA) reports and Major Incident Reviews. * Ensure correct escalation ...

Sulzer

Service Delivery Manager

Pasadena, TX · On-site

Analyze performance metrics, including first-time fix rates, system uptime, and response times, and implement process improvements.* Develop and maintain strong client relationships to ensure service ...

Creative ITC

Service Delivery Manager

TX · On-site

The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service ... Review Root Cause Analysis (RCA) reports and Major Incident Reviews. * Ensure correct escalation ...

Textron

Service Delivery Lead

Fort Worth, TX · On-site

This mid-career role brings together global service desk delivery, employee experience, supplier performance, analytics, knowledge management, and AI automation. You will serve as a key operational ...

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All JobsService Delivery Analyst JobsService Delivery Analyst Jobs in Texas

Service Delivery Analyst information

See Texas salary details

$35.9K

$97.6K

$121.1K

How much do service delivery analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service delivery analyst in Texas is $97,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $120,600.00 per year, depending on experience, location, and employer.

What does a service delivery analyst do?

A Service Delivery Analyst is responsible for ensuring that IT services are delivered efficiently and meet agreed-upon standards. They monitor service performance, analyze data to identify areas for improvement, and act as a liaison between technical teams and customers. Their role often includes managing incidents, resolving service issues, and supporting continuous improvement initiatives to enhance customer satisfaction.

What does a typical day look like for a service delivery analyst, and how do they interact with other teams?

A typical day for a Service Delivery Analyst involves monitoring service performance metrics, investigating service issues, and coordinating resolutions with technical teams. The role requires frequent collaboration with IT support, project managers, and business stakeholders to ensure service levels meet organizational expectations. Analysts often facilitate communication between technical teams and end-users, helping to translate business needs into actionable tasks. This collaborative environment helps develop strong problem-solving and communication skills, and can open pathways to roles in service management or IT project leadership.

What are the key skills and qualifications needed to thrive as a service delivery analyst, and why are they important?

To thrive as a Service Delivery Analyst, a strong background in IT service management, analytical problem-solving, and process improvement is essential, often supported by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, and certifications such as ITIL, are commonly required to manage service workflows and incident resolutions. Excellent communication, stakeholder management, and organizational skills help analysts excel in coordinating between technical teams and clients. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement of IT operations.

What is the difference between Service Delivery Analyst vs Business Analyst?

AspectService Delivery AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentFocuses on service management, client support, and operational processes within IT or service teamsAnalyzes business needs, documents requirements, and recommends solutions across various departments
Employer & Industry UsageCommon in IT service providers, telecom, and tech companiesWidely used in finance, healthcare, and corporate sectors

The Service Delivery Analyst primarily manages service quality and client support, ensuring service level agreements are met. In contrast, the Business Analyst focuses on understanding business needs and translating them into technical or process solutions. While both roles require analytical skills and stakeholder communication, their core responsibilities and industry focus differ.

What are popular job titles related to Service Delivery Analyst jobs in Texas?

For Service Delivery Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Service Delivery Analyst jobs in Texas look for?

The top searched job categories for Service Delivery Analyst jobs in Texas are:

Service Delivery Analyst jobs near you
Infographic showing various Service Delivery Analyst job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $97,618 per year, or $46.9 per hour.

IT Service Delivery Analyst

Plano, TX • On-site

Integer Holdings Corporation
See more jobs at Integer Holdings Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Integer Holdings rating

7.5

Company rating: 7.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.
Customer
We focus on our customers' success
Innovation
We create better solutions
Collaboration
We create success together
Inclusion
We always interact with others respectfully
Candor
We are open and honest with one another
Integrity
We do the right things and do things right
Job Description Summary
The primary purpose of this position is to establish process and procedures for consistency along with ensuring successful delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing complex projects driven by both IT and the business. Ensures Integer internal and external customer expectations are met or exceeded.
Accountabilities & Responsibilities:
  • Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
  • Vendor account management
  • Procurement responsibilities
  • Cultivates internal networks to facilitate completion of tasks
  • Develops a basic understanding of supported functional areas
  • Estimates work and gathers requirements for a wide range of projects
  • Drives deliverables for assigned projects including but not limited to expansions and acquisitions
  • Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
  • Supports upgrades to technology and verifies compatibility of existing applications
  • Troubleshoots routine issues and resolves incidents in a timely manner
  • Communicates clearly and works with functional team members
  • Provides feedback on approaches and decisions
  • Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
  • Performs other duties as required.

Education & Experience:
  • Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
  • Minimum Experience: 0-2 years' experience.

Knowledge & Skills:
  • Special Skills:
    • Demonstrated ability to work in and foster a team based environment
    • Ability to communicate and present effectively
    • Good organizational skills
    • Managing to a budget
  • Other: May travel up to 10% of the time

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer's success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.
U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.

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