ZipRecruiter

Log In

1

Service Delivery Analyst Jobs in Georgia (NOW HIRING)

TeamSoft

Service Delivery Business Analyst

Atlanta, GA · On-site

$28.66/hr

Service Delivery Business Analyst - Atlanta Area Location: Metro Atlanta, GA (Hybrid) Duration: Contract Pay Rate: $28.66p/hr. Position Summary The Service Delivery Business Analyst supports ...

Deloitte

Scrum Master - Project Delivery Analyst

Atlanta, GA · Hybrid

$49.50 - $66/hr

... client service delivery. Recruiting for this role ends on July 30th, 2026. Work you'll do ... Analytical ability to manage multiple projects and prioritize tasks into manageable work products.

Allied Universal

Service Delivery Manager

Atlanta, GA · On-site

The Service Delivery Manager is expected to motivate indirect reports who are technically ... Create reports; analyze data; work with the customer to identify additional service opportunities ...

next page

Showing results 1-20

All JobsService Delivery Analyst JobsService Delivery Analyst Jobs in Georgia

Service Delivery Analyst information

See Georgia salary details

$32.5K

$88.5K

$109.8K

How much do service delivery analyst jobs pay per year?

As of Jul 30, 2026, the average yearly pay for service delivery analyst in Georgia is $88,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $109,300.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Analyst vs Business Analyst?

AspectService Delivery AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentFocuses on service management, client support, and operational processes within IT or service teamsAnalyzes business needs, documents requirements, and recommends solutions across various departments
Employer & Industry UsageCommon in IT service providers, telecom, and tech companiesWidely used in finance, healthcare, and corporate sectors

The Service Delivery Analyst primarily manages service quality and client support, ensuring service level agreements are met. In contrast, the Business Analyst focuses on understanding business needs and translating them into technical or process solutions. While both roles require analytical skills and stakeholder communication, their core responsibilities and industry focus differ.

What are the key skills and qualifications needed to thrive as a Service Delivery Analyst, and why are they important?

To thrive as a Service Delivery Analyst, a strong background in IT service management, analytical problem-solving, and process improvement is essential, often supported by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, and certifications such as ITIL, are commonly required to manage service workflows and incident resolutions. Excellent communication, stakeholder management, and organizational skills help analysts excel in coordinating between technical teams and clients. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement of IT operations.

What does a typical day look like for a Service Delivery Analyst, and how do they interact with other teams?

A typical day for a Service Delivery Analyst involves monitoring service performance metrics, investigating service issues, and coordinating resolutions with technical teams. The role requires frequent collaboration with IT support, project managers, and business stakeholders to ensure service levels meet organizational expectations. Analysts often facilitate communication between technical teams and end-users, helping to translate business needs into actionable tasks. This collaborative environment helps develop strong problem-solving and communication skills, and can open pathways to roles in service management or IT project leadership.

What does a Service Delivery Analyst do?

A Service Delivery Analyst is responsible for ensuring that IT services are delivered efficiently and meet agreed-upon standards. They monitor service performance, analyze data to identify areas for improvement, and act as a liaison between technical teams and customers. Their role often includes managing incidents, resolving service issues, and supporting continuous improvement initiatives to enhance customer satisfaction.
What are popular job titles related to Service Delivery Analyst jobs in Georgia? For Service Delivery Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Delivery Analyst jobs in Georgia look for? The top searched job categories for Service Delivery Analyst jobs in Georgia are:
Service Delivery Analyst jobs near you
Infographic showing various Service Delivery Analyst job openings in Georgia as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $88,473 per year, or $42.5 per hour.

Service Delivery Business Analyst

Ubertal Inc

Atlanta, GA • On-site

Contractor

Posted 10 days ago

Job description

Position Title: Service Delivery Business Analyst

Location: Atlanta, GA

Engagement Type: Contract

Work Mode: Hybrid

Duration: ~11 Months (August 10, 2026 – June 30, 2027)

Interview Type: Webcam or In-Person

Role Overview

The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role acts as the primary liaison between business operations, vendors, and technical teams to drive service delivery and operational efficiency. Additionally, the role involves analyzing customer business needs, assisting with system enhancements, establishing operational standards, and supervising or guiding subordinate staff.

Key Responsibilities

• Conduct enterprise-wide business analysis for Telecommunications and Network Services to identify efficiencies, gather requirements, and optimize service delivery.

• Develop, document, and maintain operational procedures, standards, process workflows, and governance controls.

• Perform inventory and financial reconciliations between telecommunications/data service inventories and vendor billing to identify cost savings and ensure auditing accuracy.

• Generate centralized reporting and executive-level dashboards for Service Catalog Requests, Incident Management, Project Metrics, Asset Inventories, Telecommunications Usage, and Vendor Performance.

• Establish and maintain quality assurance programs, monitor operational metrics, and review process compliance.

• Track and manage operational issues, facilitate resolution with vendors and internal stakeholders, and maintain risk registers.

• Support continuous improvement, process automation, and organizational change management activities.

• Guide, supervise, and instruct work assignments of subordinate staff.

Required Skills & Experience

• Bachelor’s degree in Business Administration, Information Systems, Information Technology, or a related field.

• 5+ years of experience in business analysis, process improvement, or operational management.

• 5+ years of experience in telecommunications, networking, or IT service management.

• 5+ years of hands-on experience with ServiceNow, asset management, and vendor billing analysis.

• Proven expertise in reporting, analytics, and comprehensive process documentation.

Additional Details

• Work schedule consists of 8 hours per day, 5 days per week under a hybrid arrangement.

• Candidates must be local to the Metro Atlanta area and available to report onsite as directed.