This role will support the collection, analysis, and reporting of service delivery performance metrics and trends to assist leadership with visibility into cost, schedule, and operational performance.
This role will support the collection, analysis, and reporting of service delivery performance metrics and trends to assist leadership with visibility into cost, schedule, and operational performance.
Performance Analyst
Milwaukee, WI · Hybrid
$75K - $85K/yr
At Allspring Global Investments, the Performance Analyst plays a key role in delivering accurate and reliable investment performance information across the organization. Responsibilities include ...
Performance Analyst
Milwaukee, WI · Hybrid
$75K - $85K/yr
At Allspring Global Investments, the Performance Analyst plays a key role in delivering accurate and reliable investment performance information across the organization. Responsibilities include ...
Performance Analyst
Windsor, CT · On-site
$65K - $90K/yr
With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... service skills • Adaptability when priorities shift and able to work independently • Sound ...
Performance Analyst
Windsor, CT · On-site
$65K - $90K/yr
With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... service skills • Adaptability when priorities shift and able to work independently • Sound ...
Performance Analyst
San Diego, CA · On-site
Optum is a global organization that delivers care, aided by technology to help millions of people ... As a Performance Analyst, you will be a member of the Performance and Risk Adjustment team.
Performance Analyst
San Diego, CA · On-site
Optum is a global organization that delivers care, aided by technology to help millions of people ... As a Performance Analyst, you will be a member of the Performance and Risk Adjustment team.
Ignite exists to outpace the threat and deliver results that matter in the moments that count. Ignite is looking for an experienced, team-oriented Performance Analyst Engineer to join our Huntsville ...
New
Ignite exists to outpace the threat and deliver results that matter in the moments that count. Ignite is looking for an experienced, team-oriented Performance Analyst Engineer to join our Huntsville ...
New
... and service delivery. About the Position PPP seeks a Supervising Performance Analyst to promote excellence through performance measurement, analysis, documentation reviews, report production ...
... and service delivery. About the Position PPP seeks a Supervising Performance Analyst to promote excellence through performance measurement, analysis, documentation reviews, report production ...
Sr. Performance Analyst
Windsor, CT · On-site
With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Troubleshoot and provide solutions in collaboration with members of the client service team ...
Sr. Performance Analyst
Windsor, CT · On-site
With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Troubleshoot and provide solutions in collaboration with members of the client service team ...
Sr. Performance Analyst
Windsor, CT · Hybrid
With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Troubleshoot and provide solutions in collaboration with members of the client service team ...
Sr. Performance Analyst
Windsor, CT · Hybrid
With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Troubleshoot and provide solutions in collaboration with members of the client service team ...
Deliver clear, actionable insights to sales leadership and executive stakeholders * Analyze ... performance auditing * Experience with Tableau Desktop and Tableau Prep (preferred) * Working ...
Deliver clear, actionable insights to sales leadership and executive stakeholders * Analyze ... performance auditing * Experience with Tableau Desktop and Tableau Prep (preferred) * Working ...
Performance Analyst III/IV
Peabody, MA · On-site
Our Performance Analyst III/IV will be based in our Peabody office. Funded by a mix of government R&D organizations and private funding, Specter is expanding its team in preparation for flight ...
Performance Analyst III/IV
Peabody, MA · On-site
Our Performance Analyst III/IV will be based in our Peabody office. Funded by a mix of government R&D organizations and private funding, Specter is expanding its team in preparation for flight ...
Business Performance Analyst
Mclean, VA · On-site
$86K - $181K/yr
Our client is seeking a candidate with strong financial analysis skills to provide business performance analysis services as well as provide overall support with overall business assessments.
Business Performance Analyst
Mclean, VA · On-site
$86K - $181K/yr
Our client is seeking a candidate with strong financial analysis skills to provide business performance analysis services as well as provide overall support with overall business assessments.
The ability to prepare and deliver presentations; * The ability to work with a large team ... Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - ...
The ability to prepare and deliver presentations; * The ability to work with a large team ... Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - ...
As a member of the PAR team, the Strategic Performance Analyst will actively work with NYC Aging staff to effectively collect, pull, and analyze data to track service provision, and support the ...
As a member of the PAR team, the Strategic Performance Analyst will actively work with NYC Aging staff to effectively collect, pull, and analyze data to track service provision, and support the ...
Analyst, Performance
Manhattan, NY · On-site
$80K - $95K/yr
Analyst, Performance Job Type: Exempt Salaried, Full-Time Location: New York, NY (office onsite ... Headquartered in New York City, TerraForm Power is committed to delivering reliable, innovative ...
Analyst, Performance
Manhattan, NY · On-site
$80K - $95K/yr
Analyst, Performance Job Type: Exempt Salaried, Full-Time Location: New York, NY (office onsite ... Headquartered in New York City, TerraForm Power is committed to delivering reliable, innovative ...
Investment Performance Analyst
Los Angeles, CA · On-site
$80K - $120K/yr
Produce timely delivery of client reporting and create custom reports * Respond to internal ad-hoc ... services from managing capital for a single family to including family members, friends, and ...
Investment Performance Analyst
Los Angeles, CA · On-site
$80K - $120K/yr
Produce timely delivery of client reporting and create custom reports * Respond to internal ad-hoc ... services from managing capital for a single family to including family members, friends, and ...
$78K - $104K/yr
Performance Analyst Senior Requisition Number: R-000003053 Department Name: Director, Performance ... Resolves or escalates incidents, requests, and projects within service level agreements or ...
$78K - $104K/yr
Performance Analyst Senior Requisition Number: R-000003053 Department Name: Director, Performance ... Resolves or escalates incidents, requests, and projects within service level agreements or ...
Senior Construction Performance Analyst
Raleigh, NC · On-site
$85K - $113K/yr
... performance analysis ... Strong understanding of project delivery, forecasting, budgeting, cost management, scheduling ...
Senior Construction Performance Analyst
Raleigh, NC · On-site
$85K - $113K/yr
... performance analysis ... Strong understanding of project delivery, forecasting, budgeting, cost management, scheduling ...
Ignite exists to outpace the threat and deliver results that matter in the moments that count. Ignite is looking for an experienced, team-oriented Performance Analyst Engineer to join our Huntsville ...
New
Ignite exists to outpace the threat and deliver results that matter in the moments that count. Ignite is looking for an experienced, team-oriented Performance Analyst Engineer to join our Huntsville ...
New
Entry Level Building Performance Analyst
Chicago, IL · Hybrid
$60K - $80K/yr
... to deliver high-performance, efficient, and sustainable buildings worldwide. Our DataBased+ Studio team, in our Chicago office, is seeking an Entry Level Building Performance Analyst . This ...
Entry Level Building Performance Analyst
Chicago, IL · Hybrid
$60K - $80K/yr
... to deliver high-performance, efficient, and sustainable buildings worldwide. Our DataBased+ Studio team, in our Chicago office, is seeking an Entry Level Building Performance Analyst . This ...
With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Troubleshoot and provide solutions in collaborationwith membersof the client service team including ...
With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Troubleshoot and provide solutions in collaborationwith membersof the client service team including ...
Service Delivery Performance Analyst information
See salary details
$27.5K - $36.7K
1% of jobs
$36.7K - $45.9K
11% of jobs
$45.9K - $55K
11% of jobs
$56.3K is the 25th percentile. Wages below this are outliers.
$55K - $64.2K
20% of jobs
The median wage is $67.6K / yr.
$64.2K - $73.4K
20% of jobs
$82.2K is the 75th percentile. Wages above this are outliers.
$73.4K - $82.6K
13% of jobs
$82.6K - $91.8K
7% of jobs
$91.8K - $101K
4% of jobs
$101K - $110.1K
2% of jobs
$110.1K - $119.3K
6% of jobs
$119.3K - $128.5K
4% of jobs
$27.5K
$75.2K
$128.5K
How much do service delivery performance analyst jobs pay per year?
As of Sep 13, 2026, the average yearly pay for service delivery performance analyst in the United States is $75,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $89,500.00 per year, depending on experience, location, and employer.
What are popular job titles related to Service Delivery Performance Analyst jobs?
For Service Delivery Performance Analyst jobs, the most frequently searched job titles are:
KPI SLA and Service Performance Analyst
Ashburn, VA • On-site
Veloz IT Solutions, LLC
Other
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
Job description
Benefits:
#J-18808-Ljbffr- Paid Holidays
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Location: Ashburn, VA; Hybrid (1-2 days on site)
Level: Intermediate / Mid-Level
Type: Full-Time Employment
Pay Range: $115,00 - $130,00/year
Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance
Veloz IT Solutions is seeking a KPI/SLA & Service Performance Analyst to provide performance management, process analysis, reporting, and program analytics. This role will support the collection, analysis, and reporting of service delivery performance metrics and trends to assist leadership with visibility into cost, schedule, and operational performance. This includes conducting the appropriate analysis to offer recommendations, solutions, and alternatives to resolve issues, concerns, problems, or methods.
The ideal candidate possesses strong PMO, reporting, and data analysis experience supporting government programs and executive stakeholders. US Citizenship is required. This position is contingent upon Contract Award.
What to Expect (Job Responsibilities)- Develops and monitors KPIs, SLAs, thresholds, measurement methodologies and reporting frequencies
- Support development and maintenance of executive dashboards and performance scorecards
- Evaluates service efficiency, value, cost-effectiveness, cycle time, lead time, throughput and other delivery measures
- Maintain and organize project documentation and ensure version control
- Conduct business process analyses to support workflow optimization
- Develop, manage, and standardize project templates and process frameworks
- Track deliverables and monitor adherence to project timelines and milestones
- Ensure service delivery and development activities align with agile governance framework
- Support accurate and timely project reporting to leadership and stakeholders
- Support process improvement initiatives related to program reporting and performance measurement to improve efficiency, transparency, and accountability
- BA/BS; 5+ years IT performance/service-management experience
- Demonstrated experience developing KPIs/SLAs for large IT contracts
- Demonstrated data-driven and analytical mindset and effective communication of metrics and trends
- ITIL certification preferred
- US Citizenship is required
- Cleared: DHS Clearance, Secret Clearance , or Public Trust
- Experience supporting project management offices (PMOs) or large-scale programs
- KPI/SLA engineering; ITIL; service management; benchmarking; performance baseline, Statistical Analysis, Excel/Power BI
- Proficiency with Agile, Waterfall, or hybrid software development methodologies
- Strong analytical skills and a structured approach to process improvement
- Experience with project management tools such as MS Project, JIRA, or ServiceNow
- Excellent communication, organizational, and documentation skills
DHS Clearance, Secret Clearance , or Public Trust
Nice to Have (Preferred):- Experience with DHS or CBP programs.
- ITIL Certification
- Knowledge of enterprise governance, TRM processes, and AI/automation initiatives.
- Familiarity with Section 508, FISMA, and FedRAMP requirements.
Flexible work from home options available.