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Service Contract Jobs in Raleigh, NC (NOW HIRING)

Contract Beautician Location: Carver Rehabilitation and Living Center Job Type: Independent ... Services may include haircuts, shampoos, sets, styling, and other basic beauty services. The ideal ...

Customer Contract Admin

Durham, NC · On-site

$17.25 - $23/hr

Analyst 1 - Customer Contract Admin Location: 106 Roche Drive, Durham, NC 27703 . Duration: 9 Months Schedule: 8:00 AM-5:00 PM or 8:30 AM-5:30 PM (Hybrid, 2-3 days onsite) Must Haves: • Ability to ...

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Service Contract information

See Raleigh, NC salary details

$37

$46

$55

How much do service contract jobs pay per hour?

As of May 30, 2026, the average hourly pay for service contract in Raleigh, NC is $46.73, according to ZipRecruiter salary data. Most workers in this role earn between $42.07 and $51.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Contract Manager, and why are they important?

To thrive as a Service Contract Manager, you need strong contract negotiation, analytical, and organizational skills, typically supported by a background in business administration, law, or a related field. Familiarity with contract management software, CRM systems, and relevant certifications like Certified Professional Contracts Manager (CPCM) are commonly required. Excellent communication, attention to detail, and problem-solving abilities are standout soft skills for managing client relationships and resolving disputes. These skills are important to ensure compliance, optimize contract value, and maintain positive client and vendor partnerships.

How does a Service Contract Manager typically collaborate with other departments to ensure effective service delivery?

A Service Contract Manager frequently works closely with departments such as sales, operations, and customer support to coordinate contract terms, monitor service levels, and resolve client issues. Regular meetings and cross-functional teams are common to ensure everyone is aligned on client expectations and contractual obligations. This collaboration helps anticipate potential service challenges early, promotes transparent communication, and ensures that all parties are working towards maintaining high customer satisfaction.

What is a service contract?

A service contract is a formal agreement between a service provider and a client that outlines the terms and conditions for the delivery of specific services over a set period. It typically details the scope of work, payment terms, duration, responsibilities, and any warranties or guarantees. Service contracts help protect both parties by clearly defining expectations and procedures for handling disputes or changes to the agreement.

What is a service contract job?

A service contract job involves providing specific services to clients under a formal agreement that outlines the scope, duration, and terms of service. These roles often require technical skills, certifications, or specialized knowledge, and may involve on-site or remote work depending on the industry. Service contract jobs are typically temporary or project-based positions.

What is the difference between Service Contract vs Maintenance Technician?

AspectService ContractMaintenance Technician
CredentialsVaries; often includes certifications like HVAC, electrical, or plumbing licensesTypically requires technical certifications or trade licenses in specific fields
Work EnvironmentClient sites, service centers, or remote locationsIndustrial, commercial, or residential facilities
Employer & IndustryService companies, facilities management, or contractorsManufacturing plants, building maintenance firms, or facilities management

In summary, a Service Contract involves managing ongoing service agreements with clients, often requiring customer interaction and contract management skills. A Maintenance Technician focuses on performing hands-on repair and maintenance tasks. While both roles require technical skills, Service Contracts emphasize service management, whereas Maintenance Technicians concentrate on technical repairs.

What are the most commonly searched types of Service jobs in Raleigh, NC? The most popular types of Service jobs in Raleigh, NC are:
What are popular job titles related to Service Contract jobs in Raleigh, NC? For Service Contract jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Contract jobs in Raleigh, NC look for? The top searched job categories for Service Contract jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Contract jobs? Cities near Raleigh, NC with the most Service Contract job openings:
Grants and Contracts Administrator - Basic Sciences

Grants and Contracts Administrator - Basic Sciences

Duke University

Durham, NC • On-site, Remote

Other

Medical, Dental, Retirement

Posted 22 days ago


Duke University rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

433rd of 529 rated colleges and universities


Job description

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Bring your experience and compliance skills and play a key role in advancing grant and contract operations.

Be You.

This position will be located within the School of Medicine Shared Research Administration Resource Group and will play an active role in working with specifically identified departments to manage their portfolio of grants and contracts.

Pre-award activities include assisting departmental faculty/PI in the development, preparation, and submission of grant and contract proposals. Ensure all applications and contracts meet agency and university guidelines and published time tables and deadlines. Ensure proposals are entered and routed in a timely manner for further review.

Post-award activities include detailed reconciliation of assigned project budgets, preparing complex budget reports, preparing adjustments and corrections in assigned project budgets for further review and approval in order to meet project goals and federal requirements.

This position is responsible for managing and overseeing an assigned portfolio of complex grants and contracts using knowledge of grant and contract management rules and regulations, technical expertise, and analytical skills.

Work Arrangement - This position has the option to be 100% remote. Candidates must reside in the following states: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington (State), & Washington, DC.

DEPARTMENTAL PREFERENCES

Academic research experience; Pre-award and/or post-award experience in an academic setting.

MINIMUM QUALIFICATIONS

Education/Training - Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program. Research or grants education and/or certification is preferred.

  • Successful completion of Financial Services Introduction to R3, Introduction to Duke GL, Introduction to Accounting, Sponsored Research Reporting, Research Administration at Duke (online), Basic Compliance (online), Duke Human Research Training (online), Budget Development and Negotiation Training, and Industry Funded Clinical Research-Process for Contracts within first six months of hire is required.
  • Successful completion of the Research Administration Academy (RAA) is expected. Employees hired into this classification without RAA training will work closely with their manager to schedule and complete the training within 12 months of start date. The expectation is that the staff member will maintain the requirements for their level. Failing to meet these requirements will be addressed through the performance review process.
  • Upon successful completion of expected training, the employee must maintain certification(s) by completing continuing education requirements.

 

Experience - No experience required for candidates who possess a Bachelor's or Master's degree in a field of study directly related to the specific position.

Be Bold.

Skills    

  • Ability to analyze data and formulate conclusions.
  • Ability to learn changing technologies related to grants and contracts management.
  • Proficient use of computers; requires solid working knowledge of MS Office Suite (Word, Access, Excel, Power Point).
  • Ability to communicate both verbally and in writing with all levels of the organization.
  • Ability to manage and prioritize multiple projects/tasks simultaneously.
  • Ability to create verbal and written reports.
  • Knowledge of federal rules and regulations relating to research grant and/or contract activity.
  • Knowledge of Duke University policies and procedures relating to grant and contracts activity.
  • Knowledge of Duke University processes, systems and offices related to and/or involved in grant and contract submission and management.
  • Understand and be able to apply federal and university rules to management of effort allocation for individuals compensated whole or in part from federal awards.
  • Understand and be able to apply costing rules and regulations to federally funded projects.
  • Experience with/Ability to perform required functions in SPS, R3, grants.duke and SES relating to assigned duties.
  • Understand financial processes and controls including the reconciliation process.

Work Performed

Pre-award Job Responsibilities

  • Develop budgets and budget justification which include proofing the budget for inconsistencies and ensuring accuracy.
  • Prepare and submit grants and contracts through pre-award process utilizing both Sponsor and Duke regulations. Follow through to submission to Sponsor.
  • Advise the faculty/PI on administrative requirements in preparing proposal submissions.
  • Assist faculty/PI and study team with development of internal cost assessment and subsequent budget development and negotiation with sponsor including the use of the Clinical Research Management System, if applicable.
  • Prepare, coordinate and review proposal elements such as biosketches, justifications and facilities & resources for consistency, accuracy, and completeness.
  • Monitor compliance with agency and University regulations regarding submission; verify all financial information, including the application of the appropriate overhead rate for the project.
  • Review sponsored projects through Sponsored Projects System to Office of Research Administration to ensure compliance with University procedures and institutional signatures.
  • Participate, as necessary, in study initiation meetings to help facilitate internal cost assessment development and budget negotiations.

Post-award Job Responsibilities 

  • Manage assigned projects and financial project portfolios.
  • Ensure understanding of the current fiscal performance of studies and identify areas of concern that need resolution. Advise faculty/PI on budget adjustments and revisions necessary to meet the sponsor requirements.
  • Monitor proposal status and advise faculty/PI on requirements and deadlines associated with research protection protocols
  • Manage budget, reporting and compliance timelines through the lifecycle of the grant or contract; communicate new WBSEs to appropriate department personnel.
  • Establish sub-recipient financial and reporting requirements; coordinate issuance of sub-agreements with ORA.
  • Reconcile monthly budget reports and inform faculty/PI and/or supervisor of corrections/adjustments that have been made.
  • Identify and submit the cost transfers resulting from budget reconciliation.
  • As requirements change, prepare and submit requests for re- budgeting/modifying the funded project. Reconcile and close all sub-recipient cost objects and obtain all sponsor-required reports.
  • Monitor compliance with agency and University regulations regarding reporting.
  • Maintain financial records per the institutional documents' retention guidelines.
  • Monitor and determine appropriate charging of patient care expenses to the study cost object(s).
  • Manage overdrafts in line with unit procedures and institution guidelines.
  • Ensure proper recording of revenue associated with all projects; applying revenue management standards.
  • Close all funded projects consistent with university processes and timelines.

Administrative Job Responsibilities 

  • Develop project management plan for review by the faculty/PI or senior level grants administrator.
  • May make cost-sharing adjustments to reflect appropriate labor distribution or related cost-sharing obligations.
  • Ensure process (SOP) is in place within the unit for proper handling and tracking of Sponsor payments into the project cost object. This process must be handled in accordance with the institution's current policy.
  • Interpret departmental policies and procedures, making decisions on specific operating problems and issuing instructions on behalf of unit.
  • Apply federal and university rules to appropriately manage effort for individuals compensated, in whole or in part, from sponsored awards.
  • Submit reports to the Grants and Contracts Manager/Divisional Administrator/Business Manager when requested.

Tier Structure

Associate: Proficient as a grants and contracts administrator.

Advanced: Experienced, highly capable, and requires minimal oversight of work. Experience - 3 years of relevant experience (2 years for internal employees who have received 2 Exceeds Expectations on performance reviews). Training - RAA required in addition to 2 electives to prepare for AGM is required. AGM must be completed within 12 months.

Senior: Subject matter expert. May be responsible for mentoring and developing others. Experience - 6 years of relevant experience (5 years for internal employees who have received 4 Exceeds Expectations on performance reviews. CRA certification can also reduce the years of experience requirement to 5 years). Training - RAA and AGM required. Expected to attend all the appropriate internal updates.

Lead: Advanced tier competencies as well as responsibilities for mentoring and developing staff. Oversees work of others. May or may not carry same responsibilities as a full supervisor. Experience - 3 years of relevant experience (2 years for internal employees who have received 2 Exceeds Expectations on performance reviews). Training - RAA and AGM required. Expected to attend all the appropriate internal updates.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Choose Duke.

Take the next step in your career-apply today and make an impact on research at Duke!


Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $96,900.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.


Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

Learn more at: https://hr.duke.edu/benefits/


Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information andreasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

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About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

Year founded

1838