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Service Center Jobs (NOW HIRING)

Leidos

Service Center Manager

Arlington, VA

$131K - $237K/yr

The Service Center Manager is responsible for the endtoend leadership, performance, and continuous improvement of the enterprise Service Center, including the Service Desk, Desktop Support, incident ...

Valvoline

Service Center Manager

Portage, IN · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

Valvoline

Service Center Manager

Mishawaka, IN · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

Valvoline

Service Center Manager

Munster, IN · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

Valvoline

Service Center Manager

Frankfort, IL · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

McElroy Metal

Service Center Manager

Richmond, VA · On-site

Hours 7:30 am - 4:30 pm M-F Service Center Manager Qualifications: * Successful territory sales development. * Experience and ability to supervise office and production employees. * Sales/customer ...

Empower AI Inc.

Service Center Manager

Washington, DC · On-site

The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...

peaktoolworks

Service Center Manager

Shreveport, LA · On-site

Summary / Objective The Service Center Manager is responsible for the overall leadership, operational performance, and profitability of an assigned service center located in Shreveport, LA. This role ...

VIOC

Service Center Manager

Frankfort, IL · On-site

Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...

TForce Freight

Supervisor, Service Center

Elkridge, MD · On-site

Supervisor, Service Center Job Summary: This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity ...

TForce Freight

Supervisor, Service Center

Bristow, VA · On-site

Supervisor, Service Center Job Summary: This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity ...

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Service Center information

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How much do service center jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for service center in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What is a job service center?

A service center job involves providing customer support, technical assistance, or maintenance services at a designated location. Employees often troubleshoot issues, perform repairs, or assist clients with products or services, requiring good communication skills and technical knowledge. These roles may require certifications or training specific to the industry or equipment involved.

What's a good job for overthinkers?

A service center role often involves routine tasks, customer interactions, and problem-solving, which can suit overthinkers who prefer structured environments. Jobs in this field may require attention to detail, communication skills, and the ability to follow procedures, making them suitable for individuals who analyze situations carefully.

How can I make 2000 a week working from home?

A Service Center role that allows remote work can potentially earn $2000 a week through high-volume customer support, technical assistance, or sales positions. Achieving this income typically requires extensive experience, strong communication skills, and often working multiple shifts or overtime, depending on the company's pay structure and workload. Certifications or specialized knowledge may also enhance earning potential in such roles.

What is the difference between Service Center vs Customer Support Specialist?

AspectService CenterCustomer Support Specialist
Required CredentialsTechnical certifications, training in product/serviceCommunication skills, customer service training
Work EnvironmentOn-site, technical repair or maintenance settingCall centers, online chat, or in-person support
Employer & Industry UsageManufacturers, tech companies, automotiveRetail, telecom, software companies
Common Search & ComparisonService Center vs Customer Support Specialist

The main difference is that Service Centers focus on technical repairs and maintenance, often requiring specialized certifications and working in physical locations. Customer Support Specialists primarily handle customer inquiries, providing assistance through communication channels. Both roles serve customer needs but differ in technical complexity and work environment.

What jobs pay 4000 a week without a degree?

In a service center or related roles, high-paying jobs that can reach $4,000 a week without a degree often include skilled trades such as HVAC technicians, electricians, or commercial drivers with commercial driver's licenses (CDL). These positions typically require specialized training, certifications, or apprenticeships but not a college degree, and they often offer high earning potential based on experience and workload.

What are some typical challenges faced by Service Center employees, and how can they be effectively managed?

Service Center employees often encounter high call volumes, diverse customer inquiries, and the need to resolve issues quickly and accurately. Managing stress and staying organized are essential to maintaining quality service and personal well-being. Team collaboration and regular training sessions are common strategies used to share knowledge, support each other, and continuously improve problem-solving skills. Building strong communication with colleagues and supervisors also helps address complex cases efficiently and fosters a positive work environment.

What are the key skills and qualifications needed to thrive in a Service Center role, and why are they important?

To thrive in a Service Center role, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Excellent communication, patience, and the ability to work under pressure are standout soft skills in this position. These competencies ensure efficient resolution of customer inquiries, enhance satisfaction, and contribute to the overall success of the service center.

What is a Service Center?

A Service Center is a facility or department that provides customer support, maintenance, and repair services for products or equipment. These centers are designed to assist customers with troubleshooting, warranty claims, routine maintenance, and technical issues. Service Centers can be operated by manufacturers, third-party providers, or retailers, and they may offer in-person, online, or phone-based assistance depending on the company's policies.
More about Service Center jobs
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What states have the most Service Center jobs? States with the most job openings for Service Center jobs include:
What job categories do people searching Service Center jobs look for? The top searched job categories for Service Center jobs are:
Service Center jobs near you
Service Center Manager

Service Center Manager

Leidos

Arlington, VA

$131K - $237K/yr

Full-time

Posted 9 days ago

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

56th of 449 rated business services

Job description

The Service Center Manager is responsible for the endtoend leadership, performance, and continuous improvement of the enterprise Service Center, including the Service Desk, Desktop Support, incident management, IT service request management, ticket escalation, communications, enterprise notifications, mobile services support, and the development and maintenance of knowledge articles and standard operating procedures (SOPs).

This role ensures efficient and timely Tier 0, Tier I, and Tier II support to a geographically dispersed user base. The Service Center Manager drives customer satisfaction, achieves defined service levels, and optimizes operational processes through effective management, modernization initiatives, and strategic planning.

Location: This position is located in the Arlington, Reston, Dulles, and Washington, DC area.

Key Responsibilities:

  • Provide overall leadership, direction, and operational oversight of the Service Center, including Service Desk and Desktop Support teams.

  • Manage daily operations across Tier 0, Tier I, and Tier II support to ensure timely resolution of incidents and service requests.

  • Oversee and improve incident management, problem management, escalation workflows, and ticket lifecycle processes.

  • Lead Service Center modernization efforts, including implementation and optimization of Tier 0/automation tools.

  • Ensure compliance with service level agreements (SLAs), operational level agreements (OLAs), and performance metrics.

  • Develop, maintain, and mature knowledgebased articles, SOPs, and selfservice resources.

  • Direct Service Center reporting, dashboards, customer communications, and enterprise notifications.

  • Coordinate with crossfunctional IT teams, program leadership, and stakeholders to ensure effective service delivery across a geographically dispersed user community.

  • Facilitate training, coaching, and skill development for Service Center staff.

  • Support strategic and operational planning efforts, including technology roadmaps, staffing models, and process improvement initiatives.

  • Maintain auditready documentation and ensure adherence to ITIL best practices.

Required Qualifications:

  • BA/BS and 8+ experience. In lieu of degree, additional experience may be required.

  • Active Secret clearance.

  • ITIL Foundation Level Certification Version 5 or higher.

  • Minimum of 8+ years of technical experience managing, maturing, and modernizing a 24/7/365 Service Desk supporting geographically dispersed users, with endtoend service delivery responsibilities of comparable size, scope, and complexity.

  • Demonstrated experience implementing and managing Service Center communications, reporting, strategic planning, and operational planning.

Desired Qualifications:

  • Help Desk Institute Support Center Manager (HDISCM) certification.

  • Experience implementing, managing, and modernizing Tier 0 capabilities (selfservice, automation, AI/virtual agent) and associated reporting.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:June 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $131,300.00 - $237,350.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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