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Service Center Jobs in Virginia (NOW HIRING)

Govcio LLC

Service Center Manager

Fairfax, VA · On-site

$150K - $199K/yr

Responsibilities The Service Center Manager oversees the total management of the Service Center, including the Service Desk, Desktop Support, incident and IT service request management, ticket ...

McElroy Metal

Service Center Manager

Richmond, VA · On-site

Hours 7:30 am - 4:30 pm M-F Service Center Manager Qualifications: * Successful territory sales development. * Experience and ability to supervise office and production employees. * Sales/customer ...

McElroy Metal

Service Center Manager

Richmond, VA · On-site

Hours 7:30 am - 4:30 pm M-F Service Center Manager Qualifications: * Successful territory sales development. * Experience and ability to supervise office and production employees. * Sales/customer ...

N-C

Service Center Manager

Virginia Beach, VA · On-site

$80K - $100K/yr

A Busch Service Center Manager is responsible for planning and directing all service center activities to achieve the business goals of the Busch service center. This includes but is not limited to ...

CGI Inc.

Service Center Manager

Fairfax, VA · On-site

Service Center Manager Category: Service Desk / End User Services Main location: United States, Virginia, Fairfax Position ID:J0426-1202 Employment Type: Full Time Position Description: We are ...

VIOC

Service Center Manager Trainee

Chesapeake, VA

$26.90/hr

What you'll do to drive success When you join us as a Service Center Manager Trainee , your personal and professional goals will be fueled by a friendly and collaborative team environment. Together ...

Xylem

Service Center Specialist

Ashland, VA · On-site

$25 - $28/hr

Service Center Specialist Pay Range: $25-28/hour (Starting pay dependent on skills, experience, and location) Location: Ashland, VA Overview: As a Service Center Specialist, you will be responsible ...

Xylem

Service Center Specialist

Ashland, VA · On-site

$25 - $28/hr

Service Center Specialist Pay Range: $25-28/hour (Starting pay dependent on skills, experience, and location) Location: Ashland, VA Overview: As a Service Center Specialist, you will be responsible ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · Hybrid

$20.25 - $27.75/hr

We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise ...

NuAxis Innovations LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise ...

NuAxis LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise ...

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Service Center information

What is the difference between Service Center vs Customer Support Specialist?

AspectService CenterCustomer Support Specialist
Required CredentialsTechnical certifications, training in product/serviceCommunication skills, customer service training
Work EnvironmentOn-site, technical repair or maintenance settingCall centers, online chat, or in-person support
Employer & Industry UsageManufacturers, tech companies, automotiveRetail, telecom, software companies
Common Search & ComparisonService Center vs Customer Support Specialist

The main difference is that Service Centers focus on technical repairs and maintenance, often requiring specialized certifications and working in physical locations. Customer Support Specialists primarily handle customer inquiries, providing assistance through communication channels. Both roles serve customer needs but differ in technical complexity and work environment.

What are some typical challenges faced by service center employees, and how can they be effectively managed?

Service Center employees often encounter high call volumes, diverse customer inquiries, and the need to resolve issues quickly and accurately. Managing stress and staying organized are essential to maintaining quality service and personal well-being. Team collaboration and regular training sessions are common strategies used to share knowledge, support each other, and continuously improve problem-solving skills. Building strong communication with colleagues and supervisors also helps address complex cases efficiently and fosters a positive work environment.

What are the key skills and qualifications needed to thrive in a service center role, and why are they important?

To thrive in a Service Center role, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Excellent communication, patience, and the ability to work under pressure are standout soft skills in this position. These competencies ensure efficient resolution of customer inquiries, enhance satisfaction, and contribute to the overall success of the service center.

What is a service center?

A Service Center is a facility or department that provides customer support, maintenance, and repair services for products or equipment. These centers are designed to assist customers with troubleshooting, warranty claims, routine maintenance, and technical issues. Service Centers can be operated by manufacturers, third-party providers, or retailers, and they may offer in-person, online, or phone-based assistance depending on the company's policies.
What are popular job titles related to Service Center jobs in Virginia? For Service Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Center jobs in Virginia look for? The top searched job categories for Service Center jobs in Virginia are:
Service Center jobs near you
Infographic showing various Service Center job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Center Manager

Govcio LLC

Fairfax, VA • On-site

$150K - $199K/yr

Full-time

Re-posted 2 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

110th of 223 rated it services

Job description

GovCIO is currently working on a proposal with the Department of State and is looking for a Service Center Manager. This position will be located in Fairfax, VA and will require occasional travel to customer site periodically.
Responsibilities
The Service Center Manager oversees the total management of the Service Center, including the Service Desk, Desktop Support, incident and IT service request management, ticket escalation, communications, notifications, mobile services support, and management of knowledge-based articles and SOPs. The Service Center Manager is responsible for ensuring efficient and timely Tier 0, Tier I, and Tier II Desktop support, achieving service levels, and optimizing customer support processes to improve satisfaction.
Qualifications
Required Qualifications:
  • ITIL Foundation Level Certification Version 5 or higher.
  • 12+ years of experience and a bachelors or commensurate experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity.
  • Experience implementing and managing Service Center communications and reporting, with strategic and operational planning experience.
  • Secret clearance.

Desired Qualifications:
  • Help Desk Institute Support Center Manager (HDI-SCM) certification.
  • Experience implementing, managing, and modernizing Tier 0 services and reporting.

Posted Salary Range
USD $150,000.00 - USD $199,260.00 /Yr.

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