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Service Center Jobs in Virginia (NOW HIRING)

NuAxis LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise ...

NuAxis Innovations LLC

Service Center Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise ...

NuAxis Innovations

Service Center Analyst

Sterling, VA · Hybrid

$20.25 - $27.75/hr

We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise ...

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All JobsService Center JobsService Center Jobs in Virginia

Service Center information

What is a job service center?

A service center job involves providing customer support, technical assistance, or maintenance services at a designated location. Employees often troubleshoot issues, perform repairs, or assist clients with products or services, requiring good communication skills and technical knowledge. These roles may require certifications or training specific to the industry or equipment involved.

What's a good job for overthinkers?

A service center role often involves routine tasks, customer interactions, and problem-solving, which can suit overthinkers who prefer structured environments. Jobs in this field may require attention to detail, communication skills, and the ability to follow procedures, making them suitable for individuals who analyze situations carefully.

How can I make 2000 a week working from home?

A Service Center role that allows remote work can potentially earn $2000 a week through high-volume customer support, technical assistance, or sales positions. Achieving this income typically requires extensive experience, strong communication skills, and often working multiple shifts or overtime, depending on the company's pay structure and workload. Certifications or specialized knowledge may also enhance earning potential in such roles.

What is the difference between Service Center vs Customer Support Specialist?

AspectService CenterCustomer Support Specialist
Required CredentialsTechnical certifications, training in product/serviceCommunication skills, customer service training
Work EnvironmentOn-site, technical repair or maintenance settingCall centers, online chat, or in-person support
Employer & Industry UsageManufacturers, tech companies, automotiveRetail, telecom, software companies
Common Search & ComparisonService Center vs Customer Support Specialist

The main difference is that Service Centers focus on technical repairs and maintenance, often requiring specialized certifications and working in physical locations. Customer Support Specialists primarily handle customer inquiries, providing assistance through communication channels. Both roles serve customer needs but differ in technical complexity and work environment.

What jobs pay 4000 a week without a degree?

In a service center or related roles, high-paying jobs that can reach $4,000 a week without a degree often include skilled trades such as HVAC technicians, electricians, or commercial drivers with commercial driver's licenses (CDL). These positions typically require specialized training, certifications, or apprenticeships but not a college degree, and they often offer high earning potential based on experience and workload.

What are some typical challenges faced by Service Center employees, and how can they be effectively managed?

Service Center employees often encounter high call volumes, diverse customer inquiries, and the need to resolve issues quickly and accurately. Managing stress and staying organized are essential to maintaining quality service and personal well-being. Team collaboration and regular training sessions are common strategies used to share knowledge, support each other, and continuously improve problem-solving skills. Building strong communication with colleagues and supervisors also helps address complex cases efficiently and fosters a positive work environment.

What are the key skills and qualifications needed to thrive in a Service Center role, and why are they important?

To thrive in a Service Center role, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Excellent communication, patience, and the ability to work under pressure are standout soft skills in this position. These competencies ensure efficient resolution of customer inquiries, enhance satisfaction, and contribute to the overall success of the service center.

What is a Service Center?

A Service Center is a facility or department that provides customer support, maintenance, and repair services for products or equipment. These centers are designed to assist customers with troubleshooting, warranty claims, routine maintenance, and technical issues. Service Centers can be operated by manufacturers, third-party providers, or retailers, and they may offer in-person, online, or phone-based assistance depending on the company's policies.
What are popular job titles related to Service Center jobs in Virginia? For Service Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Center jobs in Virginia look for? The top searched job categories for Service Center jobs in Virginia are:
Service Center jobs near you
Service Center Manager with Security Clearance

Service Center Manager with Security Clearance

MANTECH

Herndon, VA • On-site

Other

Posted 8 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

30th of 209 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Service Center Manager to join our team in Herndon, VA. Responsibilities include but are not limited to: * Overseeing the total management of the Service Center, including the Service Desk, Desktop Support, incident management, and IT service request management.
* Managing ticket escalation processes, operational communications, and critical notifications for geographically dispersed users.
* Directing mobile services support and the comprehensive lifecycle management of knowledge-based articles and standard operating procedures (SOPs).
* Ensuring the delivery of efficient, timely, and high-quality Tier 0, Tier I, and Tier II Desktop support services.
* Achieving contract service levels and KPIs while optimizing customer support processes to continuously improve mission satisfaction.
* Managing, maturing, and modernizing a 24/7/365 Service Desk environment using strategic and operational planning. Minimum Qualifications: * Must be able to obtain an ITIL Foundation Level Certification Version 5 or higher within 60 days of hire.
* 7+ years of technical experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users.
* Demonstrated experience with end-to-end service delivery of a similar size, scope, and complexity.
* Proven experience implementing and managing Service Center communications, metrics reporting, and operational infrastructure.
* Strong background in strategic and operational planning for enterprise-level IT customer support environments. Preferred Qualifications: * Help Desk Institute Support Center Manager (HDI-SCM) certification.
* Experience implementing, managing, and modernizing Tier 0 self-service operations and automated reporting platforms. Clearance Requirements: * Must hold a current/active Secret clearance. Physical Requirements: * Must be able to remain in a stationary position 80% of the time.
* The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

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