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Service Center Jobs in Ohio (NOW HIRING)

Ward Trucking, LLC

Service Center Manager

Richfield, OH · On-site

$125K - $140K/yr

Service Center Manager REPORTS TO: Director of Operations OVERVIEW OF ROLE: To ensure the customer is always serviced first. To assist in achieving our growth goals, service goals and contribution ...

New

ehfamily

Service Center - Part Time

Galion, OH

SERVICE CENTER: This person's primary duties include working in the Service Center, and performing those tasks most closely associated with the direct customer interaction "at the window": Customer ...

ehfamily

Service Center - Part Time

Akron, OH · On-site

SERVICE CENTER: This person's primary duties include working in the Service Center, and performing those tasks most closely associated with the direct customer interaction "at the window": Customer ...

ehfamily

Service Center - Part Time

Akron, OH

SERVICE CENTER: This person's primary duties include working in the Service Center, and performing those tasks most closely associated with the direct customer interaction "at the window": Customer ...

ehfamily

Service Center - Part Time

Galion, OH · On-site

SERVICE CENTER: This person's primary duties include working in the Service Center, and performing those tasks most closely associated with the direct customer interaction "at the window": Customer ...

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Showing results 1-20

All JobsService Center JobsService Center Jobs in Ohio

Service Center information

See Ohio salary details

$13

$18

$25

How much do service center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service center in Ohio is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Service Center vs Customer Support Specialist?

AspectService CenterCustomer Support Specialist
Required CredentialsTechnical certifications, training in product/serviceCommunication skills, customer service training
Work EnvironmentOn-site, technical repair or maintenance settingCall centers, online chat, or in-person support
Employer & Industry UsageManufacturers, tech companies, automotiveRetail, telecom, software companies
Common Search & ComparisonService Center vs Customer Support Specialist

The main difference is that Service Centers focus on technical repairs and maintenance, often requiring specialized certifications and working in physical locations. Customer Support Specialists primarily handle customer inquiries, providing assistance through communication channels. Both roles serve customer needs but differ in technical complexity and work environment.

What are some typical challenges faced by service center employees, and how can they be effectively managed?

Service Center employees often encounter high call volumes, diverse customer inquiries, and the need to resolve issues quickly and accurately. Managing stress and staying organized are essential to maintaining quality service and personal well-being. Team collaboration and regular training sessions are common strategies used to share knowledge, support each other, and continuously improve problem-solving skills. Building strong communication with colleagues and supervisors also helps address complex cases efficiently and fosters a positive work environment.

What are the key skills and qualifications needed to thrive in a service center role, and why are they important?

To thrive in a Service Center role, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Excellent communication, patience, and the ability to work under pressure are standout soft skills in this position. These competencies ensure efficient resolution of customer inquiries, enhance satisfaction, and contribute to the overall success of the service center.

What is a service center?

A Service Center is a facility or department that provides customer support, maintenance, and repair services for products or equipment. These centers are designed to assist customers with troubleshooting, warranty claims, routine maintenance, and technical issues. Service Centers can be operated by manufacturers, third-party providers, or retailers, and they may offer in-person, online, or phone-based assistance depending on the company's policies.
What are popular job titles related to Service Center jobs in Ohio? For Service Center jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Center jobs in Ohio look for? The top searched job categories for Service Center jobs in Ohio are:
Service Center jobs near you
Infographic showing various Service Center job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,479 per year, or $19 per hour.

Service Center Manager

Ward Trucking, LLC

Richfield, OH • On-site

$125K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Ward Transport & Logistics rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

42nd of 360 rated logistics

Job description

JOB TITLE: Service Center Manager
REPORTS TO: Director of Operations
OVERVIEW OF ROLE: To ensure the customer is always serviced first. To assist in achieving our growth goals, service goals and contribution dollar goals while balancing costs to achieve our operating income goals. To create and implement the service center Operations plan in accordance with service center's Desired State.
DUTIES AND RESPONSIBILITIES:
  • Plan, direct and control freight operations in line with our Cultural Beliefs.
  • Create and update action steps on the service center Project Management Database in accordance with operational goals. Delete this line
  • Attain specific Key Performance Indicators as outlined on the service center budget in the areas of overall Variable Attainment, P&D Stops per Hour, P&D Miles per Stop, Dock Bills per Hour, Linehaul Miles per Stop, Load Average and Overall Transit Service.
  • Work with the Quality Department to achieve and maintain desired Obsessive Customer Service score.
  • Understand and adhere to Ward SC audit expectations and requirements. Empower and hold management team accountable to achieve same results.
  • Coordinate and delegate the work of local operations in the areas of: Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance and risk management.
  • Support both Operations and Sales efforts within the service center as well as across service center lines. Participate in joint sales calls when required.
  • Assist centralized customer service and service center office staff with customer problem/issues when necessary. Handle phone calls from customers in accordance with Ward's telephone etiquette and customer service standards.
  • Control service center costs to keep them within budget, including risk minimization for the company in all areas such as claims and safety.
  • Work closely with Safety Department to ensure compliance with Safety audit, company policy and external regulations.
  • Coordinate monthly Business Development meeting with Sales and other appropriate supervisory staff members in order to identify problems and / or progress with regard to achieving service center goals. Accountable to update and / or make additions to the service center Project Management Database based on output of monthly meeting delete this line. Must be prepared to discuss output with Vice President of Operations and Director of Regional Sales monthly.
  • Recognize and/or reward employee contributions (through verbal acknowledgement, mention in the Driving Force Newsletter, gift cards, letter from you, WARD BUCKS, etc.). Confront negative or inappropriate behavior, coaching up utilizing our CCA system, resolving the issue.
  • Work closely with Human Resources Department to ensure compliance with company policy in regard to hiring, termination of employees, performance appraisals, etc. and external regulations.
  • Properly communicate company policies and plans to all associates and communicate employee feedback to the appropriate department / service center.
  • Ensure that employee engagement is alive and well within the service center.
  • Ensure that the work environment is customer focused, positive and based on trust and respect thus ensuring we maintain a non-union status at the service center.
  • Hold effective daily/weekly meetings with management team and with drivers (both P&D, dock, and Linehaul).
  • Participate in Leadership for Results process to identify and improve leadership abilities. Pursue personal development opportunities and encourage others along the same path.

Job Requirements:
REQUIREMENTS:
  • Three to five years working experience in the motor carrier industry preferred, including knowledge of operations, clerical procedures, and DOT and HAZMAT regulations.
  • Must have basic understanding of customer service and desire to support Ward's quest to always service the customer first.
  • Must have proven track record of effective supervision performance.
  • Must be physically able to walk the dock and in trailers on surfaces that may be slippery and wet at times, be able to move freight with or without aid of freight handling equipment, be able to bend, twist, climb and move about in small spaces, and able to lift and reach objects.
  • Must have previous management experience and ability to work well with and direct others.
  • Must possess strong communication and leadership skills with the ability to foster open, honest two-way communication both internally and externally.
  • Must be organized and able to work with PC.
  • Must be able to work hours as required and travel if necessary.
  • Must be prepared to assume shift operations with little or some advance notice.
  • Must be able to perform all job duties of a supervisor including AS400 (computer) functions as well as deal with other General Office departments as required.

GENERAL BENEFIT LISTING:
As a family-owned and operated business that believes in treating its employees like family. This is why we offer our full-time employees a long list of benefits.
  • Direct Deposit
  • On Demand Pay
  • Paid Time Off
  • Paid Holidays
  • 401(k) Plan with Company Match
  • Employee Assistance Program (EAP)
  • Medical, Prescription, Dental and Vision Insurance
  • Telemedicine
  • Health Savings Account
  • Flexible Spending Account
  • Wellness Program with Health Reimbursement Account
  • Group Life and AD&D Insurance
  • Company-Provided Short-Term Disability
  • Voluntary Worksite Benefits
  • Home, Auto and Pet Insurance
  • 529 College Savings Plan
  • Credit Union

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

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