$85 - $105/hr
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate ...
$85 - $105/hr
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate ...
Service Center Manager
East Peoria, IL · On-site
$85K - $105K/yr
Overview Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with ...
Service Center Manager
East Peoria, IL · On-site
$85K - $105K/yr
Overview Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with ...
Service Center Manager
$85K - $105K/yr
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate ...
Service Center Manager
$85K - $105K/yr
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate ...
Service Center Manager
Peoria, IL · On-site
$85 - $105/hr
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate ...
Service Center Manager
Peoria, IL · On-site
$85 - $105/hr
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate ...
Service Center Manager
East Peoria, IL · On-site
$85K - $105K/yr
Overview Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with ...
Service Center Manager
East Peoria, IL · On-site
$85K - $105K/yr
Overview Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with ...
Service Center Manager
Chicago, IL · On-site
$85K - $120K/yr
The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent ...
Service Center Manager
Chicago, IL · On-site
$85K - $120K/yr
The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent ...
Service Center Manager
Chicago, IL · On-site
$85K - $120K/yr
The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent ...
Service Center Manager
Chicago, IL · On-site
$85K - $120K/yr
The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent ...
Service Center Manager
Channahon, IL · On-site
$18.50/hr
Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...
Service Center Manager
Channahon, IL · On-site
$18.50/hr
Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...
Service Center Manager
Chicago, IL · On-site
$85K - $120K/yr
The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent ...
Service Center Manager
Chicago, IL · On-site
$85K - $120K/yr
The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent ...
Service Center Manager
Frankfort, IL · On-site
$18.50/hr
Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...
Service Center Manager
Frankfort, IL · On-site
$18.50/hr
Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...
Service Center Manager
Troy, IL · On-site
Service Center Manager COMPETITIVE PAY - $60-70k with unlimited bonus potential. Paid Time Off Medical/Dental Available Flexible Work Schedule Employee and Family Discounts on all Services The best ...
Service Center Manager
Troy, IL · On-site
Service Center Manager COMPETITIVE PAY - $60-70k with unlimited bonus potential. Paid Time Off Medical/Dental Available Flexible Work Schedule Employee and Family Discounts on all Services The best ...
Service Center Manager
Chicago Heights, IL · On-site
$18.50/hr
Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...
Service Center Manager
Chicago Heights, IL · On-site
$18.50/hr
Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...
Service Center Manager
Frankfort, IL · On-site
Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...
Service Center Manager
Frankfort, IL · On-site
Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...
Service Center Manager
Channahon, IL · On-site
Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...
Service Center Manager
Channahon, IL · On-site
Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...
Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...
Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...
Service Center Manager
Chicago, IL · On-site
Service Center Manager Geared for the Driven At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a ...
Service Center Manager
Chicago, IL · On-site
Service Center Manager Geared for the Driven At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a ...
Service Center Manager
Chicago, IL · On-site
What you'll do As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on ...
Service Center Manager
Chicago, IL · On-site
What you'll do As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on ...
Service Center Manager
Naperville, IL · On-site
What you'll do As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on ...
Service Center Manager
Naperville, IL · On-site
What you'll do As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on ...
Service Center Manager
Loves Park, IL · On-site
Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...
Service Center Manager
Loves Park, IL · On-site
Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...
Service Center Manager
Oswego, IL · On-site
Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...
Service Center Manager
Oswego, IL · On-site
Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...
Service Center information
What is a service center?
A Service Center is a facility or department that provides customer support, maintenance, and repair services for products or equipment. These centers are designed to assist customers with troubleshooting, warranty claims, routine maintenance, and technical issues. Service Centers can be operated by manufacturers, third-party providers, or retailers, and they may offer in-person, online, or phone-based assistance depending on the company's policies.
What are the key skills and qualifications needed to thrive in a service center role, and why are they important?
To thrive in a Service Center role, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Excellent communication, patience, and the ability to work under pressure are standout soft skills in this position. These competencies ensure efficient resolution of customer inquiries, enhance satisfaction, and contribute to the overall success of the service center.
What are some typical challenges faced by service center employees, and how can they be effectively managed?
Service Center employees often encounter high call volumes, diverse customer inquiries, and the need to resolve issues quickly and accurately. Managing stress and staying organized are essential to maintaining quality service and personal well-being. Team collaboration and regular training sessions are common strategies used to share knowledge, support each other, and continuously improve problem-solving skills. Building strong communication with colleagues and supervisors also helps address complex cases efficiently and fosters a positive work environment.
What is the difference between Service Center vs Customer Support Specialist?
| Aspect | Service Center | Customer Support Specialist |
|---|---|---|
| Required Credentials | Technical certifications, training in product/service | Communication skills, customer service training |
| Work Environment | On-site, technical repair or maintenance setting | Call centers, online chat, or in-person support |
| Employer & Industry Usage | Manufacturers, tech companies, automotive | Retail, telecom, software companies |
| Common Search & Comparison | Service Center vs Customer Support Specialist |
The main difference is that Service Centers focus on technical repairs and maintenance, often requiring specialized certifications and working in physical locations. Customer Support Specialists primarily handle customer inquiries, providing assistance through communication channels. Both roles serve customer needs but differ in technical complexity and work environment.
What are popular job titles related to Service Center jobs in Illinois?
For Service Center jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Service Center jobs in Illinois look for?
The top searched job categories for Service Center jobs in Illinois are:
$85 - $105/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Dayton Freight rating
8.9
Based on 62 frontline employees who took The Breakroom Quiz
5th of 366 rated logistics
Job description
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.
Responsibilities- Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
- Maintains excellent communication with external and internal customers
- Analyzes revenue statistics
- Identifies sales opportunities and develops customer solutions
- Keeps fully informed of competitor developments
- Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
- Develops sales/marketing action plans to maximize territory revenue
- Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
- Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
- Evaluates all freight claims
- Ensures that Service Center premises are protected and maintained
- Facilitates informational meetings with Service Center team members
- Effectively handles special assignments as directed
- Knowledge of the LTL/ Transportation Industry
- Managed Drivers and Dock Workers
- Managed a Sales staff
- Has been responsible for developing and following a budget
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
Starting Pay: $85,000 - $105,000 per year. This amount reflects total compensation (base + bonus).
Pay does vary depending on relevant industry experience.
manager, service center manager, service center, leader, servant leadership, transportation, operations, trucking, LTL, culture, great company, family, customer oriented
What Dayton Freight employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Dayton Freight
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
5,001 - 10,000 Employees
Headquarters location
Dayton, OH, US
Year founded
1981