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Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Beavercreek, OH · On-site

$14 - $17.50/hr

The Residence Inn by Marriott Dayton Beavercreek is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at the Residence Inn by ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$15.25 - $19.50/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: The Docent's Collection in Portland's historic Old Port ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

All Car Leasing

Service Agent

Tampa, FL

$16 - $20/hr

Service Agent NextCar is currently hiring full-time Service Agents (SA) at our brand new Tampa location! Ideal candidates should have a strong customer service background and a strong dynamic ...

All Car Leasing

Service Agent

Tampa, FL · On-site

$16 - $20/hr

Service Agent NextCar is currently hiring full-time Service Agents (SA) at our brand new Tampa location! Ideal candidates should have a strong customer service background and a strong dynamic ...

All Car Leasing

Service Agent

Tampa, FL · On-site

$16 - $20/hr

Service Agent NextCar is currently hiring full-time Service Agents (SA) at our brand new Tampa location! Ideal candidates should have a strong customer service background and a strong dynamic ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO · On-site

$18.50 - $19.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO

$18.50 - $19.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

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Service Agent information

See salary details

$11

$19

$25

How much do service agent jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Agent, and why are they important?

To thrive as a Service Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and conflict-resolution skills help Service Agents stand out in supporting diverse customers. These skills ensure efficient issue resolution, customer satisfaction, and a positive company reputation.

What are Service Agents?

Service Agents are professionals responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work in customer service centers, help desks, or support teams across various industries. Service Agents play a crucial role in ensuring customer satisfaction and maintaining a positive relationship between a company and its clients. Their duties may include answering calls, responding to emails, processing orders, and troubleshooting problems.

What are the most common challenges Service Agents face when handling customer inquiries, and how can they effectively overcome them?

Service Agents often encounter challenges such as managing high volumes of customer requests, addressing difficult or upset customers, and resolving issues efficiently within limited time frames. To overcome these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and be well-versed in company policies and procedures. Utilizing support from colleagues and regularly participating in training can also help Service Agents stay updated on best practices and improve their ability to handle complex situations.

What is the difference between Service Agent vs Customer Service Representative?

AspectService AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes technical certificationsHigh school diploma; often customer service training
Work EnvironmentCall centers, retail, service desksCall centers, retail stores, offices
Employer & Industry UsageTelecom, retail, transportationRetail, banking, hospitality
Common Search & Comparison IntentUnderstanding roles, job duties, qualificationsCustomer interaction, problem-solving, communication skills

Service Agents and Customer Service Representatives often perform similar roles involving customer interaction. Service Agents typically work in technical or service-specific environments, requiring some technical certifications, while Customer Service Representatives focus on general customer support across various industries. Both roles require strong communication skills and are vital for customer satisfaction, but their specific duties and work settings differ slightly.

More about Service Agent jobs
What cities are hiring for Service Agent jobs? Cities with the most Service Agent job openings:
Who are the top companies hiring for Service Agent jobs? The top employers for Service Agent jobs are:
What states have the most Service Agent jobs? States with the most job openings for Service Agent jobs include:
What are popular job titles related to Service Agent jobs? For Service Agent jobs, the most frequently searched job titles are:
Service Agent jobs near you
Infographic showing various Service Agent job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Beavercreek, OH • On-site

$14 - $17.50/hr

Full-time

Medical, PTO

Posted 23 days ago

Job description

Join Our Team at the Residence Inn by Marriott Dayton Beavercreek!
The Residence Inn by Marriott Dayton Beavercreek is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
Working at the Residence Inn by Marriott Dayton Beavercreek offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and opportunities for career development. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Residence Inn by Marriott Dayton Beavercreek emphasizes creating a welcoming environment for both guests and team members. The hotel prides itself on personalized guest experiences, treating each guest with exceptional service. Conveniently located near Wright-Patterson AFB, Wright State University, and local shopping and dining, the hotel is a hub of activity. Team members are recognized for excellence by the Ohio Lodging Association; it offers a supportive and award-winning work environment. It is an ideal place for those passionate about hospitality and looking to grow their careers with a friendly and dedicated team.
Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Residence Inn by Marriott Dayton Beavercreek, Ohio, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
NEXT DAY PAY
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
  • Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS),
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is a valuable asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent

Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

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