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Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Covington, KY · On-site

$14.50 - $18.50/hr

Holiday Inn Express & Suites is seeking a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk or Part-Time Hotel Front Office Agent. About Us: Working at the Holiday Inn Express ...

Commonwealth Hotels

Guest Service Agent

Denver, CO

$19.29 - $20.29/hr

The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable ...

BNL School Pictures

Customer Service Agent

Marlboro, NJ

$15 - $20/hr

Customer Service Agent ID: 1064 Location: Marlboro, NJ Company Name: BNL School Pictures More about this job > Description BNL School Pictures is a family owned photography business that offers high ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Beavercreek, OH

$14 - $17.75/hr

The Residence Inn Dayton Beavercreek is seeking a Full-Time Hotel Guest Service Agent, Full-Time Hotel Front Desk Clerk, or Full-Time Hotel Front Office Agent. About Us: Working at the Residence Inn ...

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN · On-site

$14.25 - $18/hr

Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at the Home2Suites Brownsburg, Indianapolis, offers ...

Commonwealth Hotels

Guest Service Agent

Portland, ME

$15.50 - $19.75/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: The Docent's Collection in Portland's historic Old Port ...

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. About Us: Working at Courtyard Houston Rice ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN

$14.25 - $18/hr

Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Working at the Home2Suites Brownsburg, Indianapolis, offers ...

Commonwealth Hotels

Guest Service Agent

Beavercreek, OH · On-site

$14 - $17.50/hr

The Residence Inn Dayton Beavercreek is seeking a Full-Time Hotel Guest Service Agent, Full-Time Hotel Front Desk Clerk, or Full-Time Hotel Front Office Agent. About Us: Working at the Residence Inn ...

JO&JOE

Delano Service Agent

Miami, FL

$16.25 - $20.25/hr

Delano Service Agent - PBX We are looking for a Delano Service Agent - PBX to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse ...

Hotel Warner

Guest Service Agent

West Chester, PA

$14.25 - $18/hr

Guest Service Agent We are seeking a friendly and professional Guest Service Agent to join our dedicated team. The ideal candidate will excel in delivering exceptional customer service in a hotel ...

Spirit Hospitality LLC

Guest Service Agent

Brighton, CO · On-site

$15.50 - $19.50/hr

Guest Service Agent The Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, handles all special requests for services ...

Peachtree Group

Guest Service Agent

Delray Beach, FL

$14 - $17.75/hr

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

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Service Agent information

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How much do service agent jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Agent, and why are they important?

To thrive as a Service Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and conflict-resolution skills help Service Agents stand out in supporting diverse customers. These skills ensure efficient issue resolution, customer satisfaction, and a positive company reputation.

What are the most common challenges Service Agents face when handling customer inquiries, and how can they effectively overcome them?

Service Agents often encounter challenges such as managing high volumes of customer requests, addressing difficult or upset customers, and resolving issues efficiently within limited time frames. To overcome these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and be well-versed in company policies and procedures. Utilizing support from colleagues and regularly participating in training can also help Service Agents stay updated on best practices and improve their ability to handle complex situations.

What are Service Agents?

Service Agents are professionals responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work in customer service centers, help desks, or support teams across various industries. Service Agents play a crucial role in ensuring customer satisfaction and maintaining a positive relationship between a company and its clients. Their duties may include answering calls, responding to emails, processing orders, and troubleshooting problems.

What is the difference between Service Agent vs Customer Service Representative?

AspectService AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes technical certificationsHigh school diploma; often customer service training
Work EnvironmentCall centers, retail, service desksCall centers, retail stores, offices
Employer & Industry UsageTelecom, retail, transportationRetail, banking, hospitality
Common Search & Comparison IntentUnderstanding roles, job duties, qualificationsCustomer interaction, problem-solving, communication skills

Service Agents and Customer Service Representatives often perform similar roles involving customer interaction. Service Agents typically work in technical or service-specific environments, requiring some technical certifications, while Customer Service Representatives focus on general customer support across various industries. Both roles require strong communication skills and are vital for customer satisfaction, but their specific duties and work settings differ slightly.

More about Service Agent jobs
What cities are hiring for Service Agent jobs? Cities with the most Service Agent job openings:
Who are the top companies hiring for Service Agent jobs? The top employers for Service Agent jobs are:
What states have the most Service Agent jobs? States with the most job openings for Service Agent jobs include:
What are popular job titles related to Service Agent jobs? For Service Agent jobs, the most frequently searched job titles are:
Service Agent jobs near you
Infographic showing various Service Agent job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Covington, KY • On-site

$14.50 - $18.50/hr

Part-time

Posted 6 days ago

Job description

Join Our Team at the Holiday Inn Express & Suites Cincinnati Riverfront!
Holiday Inn Express & Suites is seeking a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk or Part-Time Hotel Front Office Agent.
About Us:
Working at the Holiday Inn Express & Suites Cincinnati Riverfront offers numerous benefits, including professional growth within the globally recognized IHG brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. The Holiday Inn Express & Suites Cincinnati Riverfront is in Covington, Kentucky, just a mile from downtown Cincinnati. Our hotel offers a perfect blend of convenience and community. As a smaller, select-service property with around 30 employees, we operate in an environment where everyone knows and supports each other. We are proud to be ranked #2 of 9 on TripAdvisor, recognized by the American Bus Association as one of the Best Places to Stay, and recipients of several Commonwealth Annual Awards for our outstanding service. Our prime location puts you close to dining and events at Main Strasse Village, and just minutes from major attractions like Great American Ballpark, Paul Brown Stadium, and the PromoWest Pavilion Ovation Music Center. If you are looking to join a welcoming team in a vibrant area, Holiday Inn Express & Suites Cincinnati Riverfront is the perfect place for you.
Why This Role?
Working as a Part-Time Hotel Guest Service Agent, Part-Time Front Desk Agent, or Part-Time Front Desk Clerk at the Holiday Inn Express & Suites Cincinnati Riverfront offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
  • Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.ihg.com/holidayinnexpress/hotels/us/en/covington/cvgke/hoteldetail
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Cincinnati, Ohio. Apply today!

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