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Service Agent Jobs in Seattle, WA (NOW HIRING)

Tharaldson Hospitality

Guest Service Agent

Puyallup, WA · On-site

$16.50 - $20.75/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

Marriott Seattle Airport

Guest Service Agent

Seattle, WA · On-site

$22.01/hr

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure ...

Pyramid Global Hospitality

Guest Service Agent

Seattle, WA · On-site

$17 - $21.50/hr

As a Guest Services Agent, you will be a welcoming and knowledgeable ambassador for our hotel/resort. You will assist guests with their arrival and departure, provide information about the property ...

Hersha Hospitality Management

Guest Service Agent

Renton, WA · On-site

$17 - $21.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Renton, WA

$19 - $21/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Renton, WA · On-site

$20.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

The Rittenhouse Hotel

Guest Service Agent

Renton, WA · On-site

$17 - $21.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator - Front ...

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All JobsService Agent JobsService Agent Jobs in Seattle, WA

Service Agent information

See Seattle, WA salary details

$12

$22

$29

How much do service agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service agent in Seattle, WA is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $23.27 per hour, depending on experience, location, and employer.

What is a service agent?

Service Agents are professionals responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work in customer service centers, help desks, or support teams across various industries. Service Agents play a crucial role in ensuring customer satisfaction and maintaining a positive relationship between a company and its clients. Their duties may include answering calls, responding to emails, processing orders, and troubleshooting problems.

What are the key skills and qualifications needed to thrive as a service agent?

To thrive as a Service Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and conflict-resolution skills help Service Agents stand out in supporting diverse customers. These skills ensure efficient issue resolution, customer satisfaction, and a positive company reputation.

What are the most common challenges service agents face when handling customer inquiries, and how can they effectively overcome them?

Service Agents often encounter challenges such as managing high volumes of customer requests, addressing difficult or upset customers, and resolving issues efficiently within limited time frames. To overcome these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and be well-versed in company policies and procedures. Utilizing support from colleagues and regularly participating in training can also help Service Agents stay updated on best practices and improve their ability to handle complex situations.

What is the difference between Service Agent vs Customer Service Representative?

AspectService AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes technical certificationsHigh school diploma; often customer service training
Work EnvironmentCall centers, retail, service desksCall centers, retail stores, offices
Employer & Industry UsageTelecom, retail, transportationRetail, banking, hospitality
Common Search & Comparison IntentUnderstanding roles, job duties, qualificationsCustomer interaction, problem-solving, communication skills

Service Agents and Customer Service Representatives often perform similar roles involving customer interaction. Service Agents typically work in technical or service-specific environments, requiring some technical certifications, while Customer Service Representatives focus on general customer support across various industries. Both roles require strong communication skills and are vital for customer satisfaction, but their specific duties and work settings differ slightly.

Service Agent jobs near you
Infographic showing various Service Agent job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,976 per year, or $22.1 per hour.

Guest Service Agent

Puyallup Homewood Suites by Hilton

Puyallup, WA • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description


Guest Service Agent/Front Desk Agent


Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay
  • Flexible work schedule
  • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
  • Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests

• Handles confidential information, including guest records, with a high degree of integrity

• Promptly and effectively deals with guest requests and complaints

• Answers and routes calls as appropriate; takes guest messages with accuracy

• Responsible for cash drawer contents and transactions during shift

• Maintains accurate records including cash flows, registration card, reservation cards, and property walks

• Assists with sales and marketing efforts as directed by the General Manager

• Offers and properly handles requests for wake-up calls

• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean

• Ensures common area/lobby is clean

• Performs laundry functions as directed

• All other duties as assigned


What we are looking for:

  • 0 – 1+ year of customer service experience
  • Passionate about hospitality and creating an exceptional guest experience.
  • Ability to handle confidential information, including guest records, with a high degree of integrity.
  • Ability to answer and route calls as appropriate; takes guest messages with accuracy.
  • All other duties as assigned.
  • High School degree or better