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Service Agent Jobs in Seattle, WA (NOW HIRING)

Worldwide Flight Services

Ramp Service Agent

Seattle, WA · On-site

$22.28/hr

Job Summary As a Ramp Service Agent, you will be responsible for essential ramp service tasks, including loading and unloading baggage and cargo, marshalling aircraft, and performing water servicing.

Menzies Aviation

Passenger Service Agent

Seatac, WA · On-site

$20.74/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Menzies Aviation

Passenger Service Agent

Seatac, WA · On-site

$20.74/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Alaska Airlines

Customer Service Agent - SEA

Seattle, WA · On-site

$20.58/hr

Role Summary The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting ...

Alaska Airlines

Customer Service Agent - SEA

Seattle, WA · On-site

$20.58/hr

The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting with travel ...

Perun HR

Customer Service Agent Part Time

Seattle, WA · On-site

$17.75 - $23.75/hr

Customer Service Agent Part Time Seattle, Washington, United States What You'll Do * Promotes and sells air travel to the traveling public or freight forwarders. * Provides assistance with passenger ...

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All JobsService Agent JobsService Agent Jobs in Seattle, WA

Service Agent information

See Seattle, WA salary details

$12

$22

$29

How much do service agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service agent in Seattle, WA is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $23.27 per hour, depending on experience, location, and employer.

What is a service agent?

Service Agents are professionals responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work in customer service centers, help desks, or support teams across various industries. Service Agents play a crucial role in ensuring customer satisfaction and maintaining a positive relationship between a company and its clients. Their duties may include answering calls, responding to emails, processing orders, and troubleshooting problems.

What are the key skills and qualifications needed to thrive as a service agent?

To thrive as a Service Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and conflict-resolution skills help Service Agents stand out in supporting diverse customers. These skills ensure efficient issue resolution, customer satisfaction, and a positive company reputation.

What are the most common challenges service agents face when handling customer inquiries, and how can they effectively overcome them?

Service Agents often encounter challenges such as managing high volumes of customer requests, addressing difficult or upset customers, and resolving issues efficiently within limited time frames. To overcome these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and be well-versed in company policies and procedures. Utilizing support from colleagues and regularly participating in training can also help Service Agents stay updated on best practices and improve their ability to handle complex situations.

What is the difference between Service Agent vs Customer Service Representative?

AspectService AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes technical certificationsHigh school diploma; often customer service training
Work EnvironmentCall centers, retail, service desksCall centers, retail stores, offices
Employer & Industry UsageTelecom, retail, transportationRetail, banking, hospitality
Common Search & Comparison IntentUnderstanding roles, job duties, qualificationsCustomer interaction, problem-solving, communication skills

Service Agents and Customer Service Representatives often perform similar roles involving customer interaction. Service Agents typically work in technical or service-specific environments, requiring some technical certifications, while Customer Service Representatives focus on general customer support across various industries. Both roles require strong communication skills and are vital for customer satisfaction, but their specific duties and work settings differ slightly.

Service Agent jobs near you
Infographic showing various Service Agent job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,976 per year, or $22.1 per hour.

Airline Customer Service Agent SEA - English/Japanese Speakers

Pacific Aviation

Seattle, WA • On-site

$21.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Hourly Pay $21.50 per hour
Join Pacific Aviation at SEA - Where Every Journey Begins with You!
Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport
At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Your Role in the Passenger's Journey:
    • Welcome and assist passengers through check-in, boarding, and arrival processes
    • Accurately review travel documents and issue boarding passes
    • Offer bilingual assistance to travelers with questions or concerns
    • Communicate clearly with passengers, coworkers, and airline staff
    • Help maintain a smooth flow of operations in the terminal
    • Ensure compliance with airline procedures and safety standards
    • Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements
What We're Looking For:
  • Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
  • Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed.
  • Team Player Mentality - You work well with others and contribute to a positive, collaborative environment.
  • Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks.
  • Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.

Shifts Available (Part-Time):
4-5-hour shifts available for the following time slot:
    • 9:00 AM - 1:00 PM
    • 10:00PM - 2;00AM - $2.00 per hour additional late night shift pay once probation is successfully completed
    • Must be available to work at least 4 days per week, including weekends and holidays.
    • Must be able to Friday, Saturday and Sunday

Bilingual Preferred:
  • English + Japanese

Benefits
  • Hourly Pay Rate: $21.50
  • Medical, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Company-Provided Uniform
  • Paid Training
  • Referral Bonus Program
  • Cell Phone Plan Reimbursement

Ready to Take Off with Pacific Aviation? Apply Today!
If you're ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we'd love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply