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Service Agent Jobs in Washington, DC (NOW HIRING)

Sparkbit 360

Customer Service Agent

Washington, DC · On-site

$16 - $26/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and ...

Empire Auto Parts, LLC

Customer Service Agent

Odenton, MD

$17.50 - $23.25/hr

Job Summary: The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ...

Empire Auto Parts

Customer Service Agent

Odenton, MD · On-site

$17.50 - $23.25/hr

Job Summary: The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ...

AccorHotel

Royal Service Agent

Washington, DC · On-site

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests, (both internal and external) requiring information relating to all aspects of the hotel including ...

FAIRMONT

Royal Service Agent

Washington, DC

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests, (both internal and external) requiring information relating to all aspects of the hotel including ...

AccorHotel

Royal Service Agent

Washington, DC · On-site

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests, (both internal and external) requiring information relating to all aspects of the hotel including ...

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All JobsService Agent JobsService Agent Jobs in Washington, DC

Service Agent information

See Washington, DC salary details

$12

$21

$29

How much do service agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service agent in Washington, DC is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.12 per hour, depending on experience, location, and employer.

What is a service agent?

Service Agents are professionals responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work in customer service centers, help desks, or support teams across various industries. Service Agents play a crucial role in ensuring customer satisfaction and maintaining a positive relationship between a company and its clients. Their duties may include answering calls, responding to emails, processing orders, and troubleshooting problems.

What are the key skills and qualifications needed to thrive as a service agent?

To thrive as a Service Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and conflict-resolution skills help Service Agents stand out in supporting diverse customers. These skills ensure efficient issue resolution, customer satisfaction, and a positive company reputation.

What are the most common challenges service agents face when handling customer inquiries, and how can they effectively overcome them?

Service Agents often encounter challenges such as managing high volumes of customer requests, addressing difficult or upset customers, and resolving issues efficiently within limited time frames. To overcome these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and be well-versed in company policies and procedures. Utilizing support from colleagues and regularly participating in training can also help Service Agents stay updated on best practices and improve their ability to handle complex situations.

What is the difference between Service Agent vs Customer Service Representative?

AspectService AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes technical certificationsHigh school diploma; often customer service training
Work EnvironmentCall centers, retail, service desksCall centers, retail stores, offices
Employer & Industry UsageTelecom, retail, transportationRetail, banking, hospitality
Common Search & Comparison IntentUnderstanding roles, job duties, qualificationsCustomer interaction, problem-solving, communication skills

Service Agents and Customer Service Representatives often perform similar roles involving customer interaction. Service Agents typically work in technical or service-specific environments, requiring some technical certifications, while Customer Service Representatives focus on general customer support across various industries. Both roles require strong communication skills and are vital for customer satisfaction, but their specific duties and work settings differ slightly.

Service Agent jobs near you
Infographic showing various Service Agent job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $45,740 per year, or $22 per hour.

Customer Service Agent

Sparkbit 360

Washington, DC • On-site

$16 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

  • Job Description

    Position Overview:

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive customer experience. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to resolve issues efficiently and effectively. You will handle inquiries, process orders, and work collaboratively with other departments to address customer needs.

      Responsibilities:

          • Respond promptly and professionally to customer inquiries via phone, email, or chat.
          • Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution.
          • Process orders, forms, applications, and requests accurately and efficiently.
          • Maintain detailed and up-to-date customer records in the database.
          • Collaborate with sales, logistics, and technical teams to ensure seamless customer support.

    Qualifications:

        • Proven experience as a Customer Service Agent or similar role.
        • Excellent verbal and written communication skills.
        • Strong problem-solving abilities and attention to detail.
        • Ability to handle stressful situations and maintain a positive attitude.
        • Proficiency with customer service software and CRM systems.

    What We Offer:

    • Competitive pay
    • Opportunities for advancement
    • Professional development and training
    • Supportive and collaborative team environment
    • Travel opportunities (if applicable)