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Service Agent Jobs in Washington, DC (NOW HIRING)

Alphabe Insight Inc

Customer Service Agent

Washington, DC · On-site

$34K - $38K/yr

Dinamic AS Group is seeking a motivated and personable Customer Service Agent to join our team in Washington, DC . In this role, you will be an important point of contact for our customers, providing ...

Dinamic AS Group

Customer Service Agent

Washington, DC · On-site

Dinamic AS Group is seeking a motivated and personable Customer Service Agent to join our team in Washington, DC . In this role, you will be an important point of contact for our customers, providing ...

HHM Hotels

Guest Service Agent

Rockville, MD · On-site

$18 - $19/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Washington, DC

$20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Arlington, VA · On-site

$18 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Washington, DC · On-site

$23/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Washington, DC · On-site

$20 - $22/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Washington, DC · On-site

$20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Rockville, MD · On-site

$18 - $19/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

HHM Hotels

Guest Service Agent

Washington, DC

$20 - $22/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

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Showing results 21-40

All JobsService Agent JobsService Agent Jobs in Washington, DC

Service Agent information

See Washington, DC salary details

$12

$21

$29

How much do service agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service agent in Washington, DC is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.12 per hour, depending on experience, location, and employer.

What is a service agent?

Service Agents are professionals responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work in customer service centers, help desks, or support teams across various industries. Service Agents play a crucial role in ensuring customer satisfaction and maintaining a positive relationship between a company and its clients. Their duties may include answering calls, responding to emails, processing orders, and troubleshooting problems.

What are the key skills and qualifications needed to thrive as a service agent?

To thrive as a Service Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and conflict-resolution skills help Service Agents stand out in supporting diverse customers. These skills ensure efficient issue resolution, customer satisfaction, and a positive company reputation.

What are the most common challenges service agents face when handling customer inquiries, and how can they effectively overcome them?

Service Agents often encounter challenges such as managing high volumes of customer requests, addressing difficult or upset customers, and resolving issues efficiently within limited time frames. To overcome these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and be well-versed in company policies and procedures. Utilizing support from colleagues and regularly participating in training can also help Service Agents stay updated on best practices and improve their ability to handle complex situations.

What is the difference between Service Agent vs Customer Service Representative?

AspectService AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes technical certificationsHigh school diploma; often customer service training
Work EnvironmentCall centers, retail, service desksCall centers, retail stores, offices
Employer & Industry UsageTelecom, retail, transportationRetail, banking, hospitality
Common Search & Comparison IntentUnderstanding roles, job duties, qualificationsCustomer interaction, problem-solving, communication skills

Service Agents and Customer Service Representatives often perform similar roles involving customer interaction. Service Agents typically work in technical or service-specific environments, requiring some technical certifications, while Customer Service Representatives focus on general customer support across various industries. Both roles require strong communication skills and are vital for customer satisfaction, but their specific duties and work settings differ slightly.

Service Agent jobs near you
Infographic showing various Service Agent job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $45,740 per year, or $22 per hour.

Customer Service Agent

Alphabe Insight Inc

Washington, DC • On-site

$34K - $38K/yr

Full-time

Posted 21 days ago

Job description

Company Description
Dinamic AS Group is a forward-thinking organization focused on creating effective marketing strategies that strengthen brand presence, support business growth, and build meaningful connections with customers.
We believe strong marketing starts with great ideas, thoughtful planning, and people who are ready to contribute. Our team values collaboration, creativity, organization, and continuous development. We provide an environment where individuals can strengthen their skills, take on new responsibilities, and grow alongside the company.
Job Description
Dinamic AS Group is seeking a motivated and personable Customer Service Agent to join our team in Washington, DC.
In this role, you will be an important point of contact for our customers, providing assistance, answering questions, resolving concerns, and ensuring every interaction reflects our commitment to excellent service.
This opportunity is ideal for someone who enjoys working with people, communicates confidently, and wants to develop valuable professional and customer service skills in a growing organization.
Responsibilities
  • Assist customers with questions, requests, and general inquiries in a professional manner.
  • Provide accurate and helpful information about company services and processes.
  • Identify customer needs and work toward effective solutions.
  • Handle customer concerns with patience, professionalism, and attention to detail.
  • Maintain accurate records of customer interactions and follow-up activities.
  • Collaborate with team members to ensure a consistent customer experience.
  • Follow established company procedures and service standards.
  • Support daily customer service operations and additional team initiatives when needed.
  • Build positive relationships with customers through clear and respectful communication.

Qualifications
  • Strong verbal and written communication skills.
  • Professional, positive, and customer-focused attitude.
  • Strong interpersonal and active listening skills.
  • Ability to remain organized and manage multiple priorities.
  • Problem-solving mindset and attention to detail.
  • Ability to work effectively both independently and as part of a team.
  • Reliable, adaptable, and willing to learn.
  • Comfortable communicating with different types of customers and personalities.

Additional Information
  • Competitive Salary: $34,000 - $38,000 per year.
  • Full-time employment.
  • Professional and supportive work environment.
  • Opportunities for career growth and advancement.
  • Training and ongoing professional development.
  • Opportunity to strengthen communication, customer service, organization, and problem-solving skills.
  • Collaborative team environment.
  • Opportunities to take on greater responsibilities as you grow within the company.

Apply