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Service Agent Jobs in Baltimore, MD (NOW HIRING)

Peachtree Group

Guest Service Agent

Annapolis, MD · On-site

$14.75 - $18.75/hr

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Hanover Hilton Garden Inn

Guest Service Agent

Hanover, MD · On-site

$17/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

ERIC W SNYDER INSURANCE

Customer Service Agent

Parkton, MD · On-site

$60K - $75K/yr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

Eric W Snyder Insurance

Customer Service Agent

Parkton, MD · On-site

$60K - $75K/yr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

Tharaldson Hospitality

Guest Service Agent

Hanover, MD · On-site

$15 - $19/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

Empire Auto Parts, LLC

Customer Service Agent

Odenton, MD

$17.50 - $23.25/hr

Job Summary: The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ...

Empire Auto Parts

Customer Service Agent

Odenton, MD · On-site

$17.50 - $23.25/hr

Job Summary: The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ...

Empire Auto Parts

Customer Service Agent

Odenton, MD · On-site

$17.50 - $23.25/hr

Job Summary: The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ...

OTH Hotels Resorts

Guest Service Agent

Pikesville, MD · On-site

$14.50 - $18.25/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager Job Overview The Guest Service Agent ...

Stonebridge Companies

Guest Service Agent

Baltimore, MD · On-site

$15 - $19/hr

Guest Service Agent The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This ...

OTH Hotels Resorts

Guest Service Agent

College Park, MD · On-site

$16 - $17/hr

As a Guest Service Agent , you're not just the first face guests see-you're the first impression, the friendly voice, and the calm presence that sets the tone for the entire stay. This isn't just ...

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All JobsService Agent JobsService Agent Jobs in Baltimore, MD

Service Agent information

See Baltimore, MD salary details

$10

$19

$25

How much do service agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service agent in Baltimore, MD is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service agent?

To thrive as a Service Agent, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and conflict-resolution skills help Service Agents stand out in supporting diverse customers. These skills ensure efficient issue resolution, customer satisfaction, and a positive company reputation.

What is a service agent?

Service Agents are professionals responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about products or services. They typically work in customer service centers, help desks, or support teams across various industries. Service Agents play a crucial role in ensuring customer satisfaction and maintaining a positive relationship between a company and its clients. Their duties may include answering calls, responding to emails, processing orders, and troubleshooting problems.

What are the most common challenges service agents face when handling customer inquiries, and how can they effectively overcome them?

Service Agents often encounter challenges such as managing high volumes of customer requests, addressing difficult or upset customers, and resolving issues efficiently within limited time frames. To overcome these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and be well-versed in company policies and procedures. Utilizing support from colleagues and regularly participating in training can also help Service Agents stay updated on best practices and improve their ability to handle complex situations.

What is the difference between Service Agent vs Customer Service Representative?

AspectService AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes technical certificationsHigh school diploma; often customer service training
Work EnvironmentCall centers, retail, service desksCall centers, retail stores, offices
Employer & Industry UsageTelecom, retail, transportationRetail, banking, hospitality
Common Search & Comparison IntentUnderstanding roles, job duties, qualificationsCustomer interaction, problem-solving, communication skills

Service Agents and Customer Service Representatives often perform similar roles involving customer interaction. Service Agents typically work in technical or service-specific environments, requiring some technical certifications, while Customer Service Representatives focus on general customer support across various industries. Both roles require strong communication skills and are vital for customer satisfaction, but their specific duties and work settings differ slightly.

Service Agent jobs near you
Infographic showing various Service Agent job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,143 per year, or $19.3 per hour.

Guest Service Agent

Peachtree Group

Annapolis, MD • On-site

$14.75 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Guest Service Agent

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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