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Service Account Management Jobs (NOW HIRING)

Clean Harbors

Field Service Account Manager

Germantown, WI · On-site

$80K - $85K/yr

The Field Services Account Manager is responsible for lead generation and securing Field Services ... Customer Relationship Management: Cultivate and advance relationships with internal and external ...

Leap NJ

Service Account Manager

Orlando, FL

As a Service Account Manager, you will initially learn basic sales skills and understand the ... Excellent time management The Candidate: The ideal candidate for the Account Manager role will be ...

trane technologies

Service Account Manager

Tampa, FL

As a Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an ... Conflict Management: Navigating challenging situations and conversations with customers in a way ...

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Andritz

Service Account Manager

Muncy, PA · Remote

Purpose Statement The purpose of the Service Account Manager for the Southwest USA region ... Maintain organized and detailed territory records in the Company's CRM system. * Represent all ...

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$33.5K

$68.3K

$144.5K

How much do service account management jobs pay per year?

As of Jun 7, 2026, the average yearly pay for service account management in the United States is $68,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Account Manager, and why are they important?

To excel as a Service Account Manager, you need strong customer relationship management skills, industry knowledge, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software (like Salesforce), ticketing systems, and data analysis tools is often required. Exceptional communication, problem-solving, and organizational abilities set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving business growth through effective service delivery.

What does a service account manager do?

A service account manager oversees client accounts to ensure service delivery meets contractual obligations and client expectations. They coordinate between technical teams and clients, manage account performance, and identify opportunities for upselling or improving services, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is Service Account Management?

Service Account Management involves overseeing and maintaining service accounts—special accounts used by applications or services to interact with other systems or resources. This role ensures that service accounts are created, managed, and secured according to organizational policies. Responsibilities often include handling account provisioning, access control, monitoring usage, and ensuring compliance with security standards. Effective Service Account Management helps prevent unauthorized access and reduces the risk of security breaches.

What is the difference between Service Account Management vs Customer Support Specialist?

AspectService Account ManagementCustomer Support Specialist
CredentialsRelevant certifications in account management, customer relations, or industry-specific trainingCustomer service certifications or training, communication skills
Work EnvironmentClient-facing, strategic planning, account retentionHelp desk, call center, technical support
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

Service Account Managers focus on maintaining and growing client accounts through strategic planning and relationship management, often working directly with clients. Customer Support Specialists handle technical or service issues, providing direct assistance to customers. While both roles require strong communication skills, Service Account Management emphasizes account growth and retention, whereas Customer Support focuses on issue resolution and customer satisfaction.

How does a Service Account Manager typically collaborate with other departments to address client needs?

Service Account Managers work closely with various internal teams, such as sales, technical support, and product development, to ensure that client requirements are fully understood and addressed. They act as the main point of contact for clients, coordinating with these departments to resolve issues, implement solutions, and deliver updates. Regular meetings and clear communication channels are essential for aligning client expectations with internal capabilities. This cross-functional collaboration helps to build strong client relationships and ensures a high level of customer satisfaction.
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What job categories do people searching Service Account Management jobs look for? The top searched job categories for Service Account Management jobs are:
Service Account Management jobs near you
Infographic showing various Service Account Management job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 54% Full Time, 40% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $68,281 per year, or $32.8 per hour.
Service Account Manager

Service Account Manager

Hoffman & Hoffman Inc

Raleigh, NC • On-site

Full-time

Posted 29 days ago

Job description

Job Title: Service Account Manager
Department: Service
Reports to: Service Sales Manager

Position Purpose: Interfaces with customers, construction sales and operations, service sales, service coordinator, service technicians and management to fulfill the needs of our service agreement customers. Deliverable reporting and customer relations with our service customers will be the primary responsibility. This position will also provide sales assistance, part quotes, scheduling support and monitoring service agreement contract financials. Supervision of subcontractors and suppliers is required.

Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.

DUTIES AND RESPONSIBILITES:

  • Schedule and participate in meetings for new agreements
  • Set up new agreements for service execution (PM documentation, PM book)
  • Perform PM agreement kick-off meeting with service sales/service technicians and customer
  • Schedule, coordinate, monitor and document all PM agreement visits
  • Review/edit/send PM deliverable reports (monthly visit reports and annual re-cap reports)
  • Document/maintain all PM deliverable reports in the PM reports folder on server.
  • Update/maintain service contract list spreadsheet
  • Coordinate follow-up visits as needed with customer
  • Prepare quotes as needed and assist Sales as needed
  • Document/maintain all service quotes using service quote log spreadsheet on server
  • Establish, maintain relationships with service agreement customers
  • Financial responsibility of Service agreement execution
  • Review departmental financial reports for PM agreements on a quarterly basis
  • Meet with management to review financial status of Service agreements.

SKILLS AND ABILITIES:

  • Ability to plan, schedule and manage large scale PM agreement base business
  • Knowledge of HVAC DDC control theory & applications and mechanical systems
  • Strong time management and organizational skills
  • Ability to work on mid to long-term projects and still be able to react to unanticipated demands for your time (customer phone calls, dial-ups, etc.).
  • Strong communications and interactive skills
  • Strong Microsoft Excel/Word skills
  • Ability to lead by example with a cooperative positive attitude

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

  • Equivalent combination of education (Undergraduate engineering degree) and experience
  • At least 5 years of experience in HVAC and/or Mechanical systems
  • At least 5 years of experience in Project/Account Management

PHYSICAL DEMANDS:

  • Standing: Frequently
  • Walking: Frequently
  • Sitting: Frequently
  • Handling/Use of hands: Frequently
  • Bending: Frequently
  • Pushing/Pulling 12 lbs or less: Frequently
  • Lifting/Carrying 10 lbs or less: Frequently
  • Lifting/Carrying 11-20 lbs: Occasionally
  • Reaching Outward: Occasionally
  • Reaching Above Shoulder: Occasionally
  • Squatting/Kneeling: Occasionally

Note: "This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Building Technologies, Inc."

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