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Service Account Management Jobs (NOW HIRING)

Southland Industries

Service Account Manager

Dulles, VA · On-site

Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our ... Solid knowledge of CRM Benefits As a 100% employee-owned company, we offer a comprehensive benefits ...

Andritz

Service Account Manager

Muncy, PA · Remote

Purpose Statement The purpose of the Service Account Manager for the Southeast and Mid-Atlantic USA ... Maintain organized and detailed territory records in the Company's CRM system. * Represent all ...

Leap NJ

Service Account Manager

Orlando, FL

As a Service Account Manager, you will initially learn basic sales skills and understand the ... Excellent time management The Candidate: The ideal candidate for the Account Manager role will be ...

Southland Industries

Service Account Manager

Union City, CA · On-site

$135K - $170K/yr

... service offerings. * Develops and executes customer account plans for key and target customers ... Solid knowledge of CRM Benefits As a 100% employee-owned company, we offer a comprehensive benefits ...

Andritz

Service Account Manager

Muncy, PA · On-site

Purpose Statement The purpose of the Service Account Manager for the Southeast and Mid-Atlantic USA ... Maintain organized and detailed territory records in the Company's CRM system. * Represent all ...

Clean Harbors

Field Service Account Manager

Spokane, WA · On-site

$80K - $90K/yr

The Account Manager will develop and strengthen relationships with customers to gain profitable ... Background in field services, industrial services, or environmental/waste management highly ...

CleanHarbors

Field Service Account Manager

Spokane, WA · On-site

$80K - $90K/yr

The Account Manager will develop and strengthen relationships with customers to gain profitable ... Background in field services, industrial services, or environmental/waste management highly ...

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Service Account Management information

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$33.5K

$68.3K

$144.5K

How much do service account management jobs pay per year?

As of Jul 5, 2026, the average yearly pay for service account management in the United States is $68,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Account Manager, and why are they important?

To excel as a Service Account Manager, you need strong customer relationship management skills, industry knowledge, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software (like Salesforce), ticketing systems, and data analysis tools is often required. Exceptional communication, problem-solving, and organizational abilities set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving business growth through effective service delivery.

What is Service Account Management?

Service Account Management involves overseeing and maintaining service accounts—special accounts used by applications or services to interact with other systems or resources. This role ensures that service accounts are created, managed, and secured according to organizational policies. Responsibilities often include handling account provisioning, access control, monitoring usage, and ensuring compliance with security standards. Effective Service Account Management helps prevent unauthorized access and reduces the risk of security breaches.

What is the difference between Service Account Management vs Customer Support Specialist?

AspectService Account ManagementCustomer Support Specialist
CredentialsRelevant certifications in account management, customer relations, or industry-specific trainingCustomer service certifications or training, communication skills
Work EnvironmentClient-facing, strategic planning, account retentionHelp desk, call center, technical support
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

Service Account Managers focus on maintaining and growing client accounts through strategic planning and relationship management, often working directly with clients. Customer Support Specialists handle technical or service issues, providing direct assistance to customers. While both roles require strong communication skills, Service Account Management emphasizes account growth and retention, whereas Customer Support focuses on issue resolution and customer satisfaction.

How does a Service Account Manager typically collaborate with other departments to address client needs?

Service Account Managers work closely with various internal teams, such as sales, technical support, and product development, to ensure that client requirements are fully understood and addressed. They act as the main point of contact for clients, coordinating with these departments to resolve issues, implement solutions, and deliver updates. Regular meetings and clear communication channels are essential for aligning client expectations with internal capabilities. This cross-functional collaboration helps to build strong client relationships and ensures a high level of customer satisfaction.
More about Service Account Management jobs
What job categories do people searching Service Account Management jobs look for? The top searched job categories for Service Account Management jobs are:
Service Account Management jobs near you
Infographic showing various Service Account Management job openings in the United States as of June 2026, with employment types broken down into 52% Full Time, 39% Part Time, 3% Temporary, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $68,281 per year, or $32.8 per hour.
Service Account Manager

Service Account Manager

Southland Industries

Dulles, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Southland Industries rating

8.5

Company rating: 8.5 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description


Position Summary
We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new "existing building" "owner direct" customers.
Position Details
  • Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new "existing building" "owner direct" customers.
  • Primary goal is to sell new maintenance, repair, and replacement work.
  • Proactively manages the service sales process to close sales, including prospecting, qualifying, customer's setup and procurement process, proposals, presentations, as well as handling questions and objections.
  • Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a "One company" point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
  • Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
  • Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer's building solutions partner for all areas of locally provided service offerings.
  • Develops and executes customer account plans for key and target customers.
  • Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
  • Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
  • Partner with Service Supervision and Technicians for repair and replacement opportunities.
  • Maintain Sales Pipeline of opportunities and sales tracking - communicating with operations for forecasting and turnover meetings.

Qualifications
  • Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience.
  • 3+ years of direct relevant experience
  • Strong knowledge of service policies, procedures, and capabilities
  • Strong verbal and written communication, including presentation skills.
  • Strong customer service skills and ability to develop customer relationships.
  • Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales and capable of developing and managing large accounts (existing and new)
  • Strong collaboration skills internally and externally, with strong problem-solving abilities
  • Frequent travel to job sites within assigned region
  • Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
  • Solid knowledge of CRM

Benefits
As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
  • 401(k) plan with 50% company match (no cap) and immediate 100% vesting
  • Medical, dental, and vision insurance (100% paid for employee)
  • Annual bonus program based upon performance, achievement, and company profitability
  • Term life, AD&D insurance, and voluntary life insurance
  • Disability income protection insurance
  • Pre-tax flexible spending plans (health and dependent care)
  • Paid parental leave
  • Paid holidays, vacation, and personal time
  • Training/professional development opportunities and company-paid memberships for professional associations and licenses
  • Wellness benefits

About Southland Industries
As one of the nation's largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you're engaged, challenged, and valued, apply now to join our dynamic team.
To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.
Southland Industries and all its subsidiaries are an Equal Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.
External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

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