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Senior Technical Support Analyst Jobs in Riverside, CA

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Provide general technical and application support to retail store associates as it relates to the ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Provide general technical and application support to retail store associates as it relates to the ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

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All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Riverside, CA

Senior Technical Support Analyst information

See Riverside, CA salary details

$25

$36

$54

How much do senior technical support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior technical support analyst in Riverside, CA is $36.37, according to ZipRecruiter salary data. Most workers in this role earn between $30.34 and $39.13 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
What are popular job titles related to Senior Technical Support Analyst jobs in Riverside, CA? For Senior Technical Support Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support Analyst jobs in Riverside, CA look for? The top searched job categories for Senior Technical Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Technical Support Analyst jobs? Cities near Riverside, CA with the most Senior Technical Support Analyst job openings:
Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,652 per year, or $36.4 per hour.

Technical Support Engineer - Residential Solar

Renogy

Ontario, CA • On-site

Full-time

Posted 27 days ago

Job description

Technical Support EngineerResidential Energy Storage SystemsJob SummaryRenogy is seeking a motivated Technical Support Engineer to support our growing Residential Energy Storage Systems (ESS) business. As the technical expert for post-sales support, you will resolve complex field issues, enable installers through training, support product validation, and turn Voice of Customer feedback into product improvements.Working across installers, distributors, and customers alongside our Product, Engineering, Quality, and Operations teams-you will combine strong troubleshooting skills with excellent communication to solve real-world technical challenges and ensure the successful deployment of Renogy energy storage solutions.Key ResponsibilitiesTechnical Support & Troubleshooting: Provide advanced post-sales support via phone, email, remote diagnostics, and on-site visits for residential ESS products-batteries, inverters, solar panels, communication networks, and monitoring platforms-diagnosing root causes and driving issues to resolution with customers, installers, distributors, and service partners.Installer Enablement & Training: Develop and deliver installation, commissioning, and troubleshooting training and certification programs for installers and partners; create technical bulletins and knowledge base content; and train internal Sales, Support, and RMA teams on new products.Product Validation & Testing: Reproduce field issues in a controlled environment, validate new products and firmware releases, and support engineering with verification and reliability testing for product launches.RMA Management: Own the technical evaluation and resolution of RMA cases, coordinating with repair centers and internal teams; identify recurring failure patterns and drive corrective and preventive actions with Quality and Engineering.Technical Documentation: Create and maintain troubleshooting guides, FAQs, installation manuals, and service procedures that improve field installation quality and reduce support cases.Voice of Customer (VOC): Collect and analyze feedback from installers, distributors, and end users, and partner with Product Management and Engineering to prioritize field-driven product improvements.Standards & Compliance: Stay current with codes, standards, and certification requirements; monitor utility and incentive programs (e.g., SGIP, VPP) and provide technical input to support product qualification and new business opportunities.Required QualificationsBachelor's degree in Electrical Engineering or a related field, or equivalent practical experience.0–3 years of experience in technical support, field service, applications, test, or product/quality engineering. Recent graduates with strong relevant internships or projects are encouraged to apply.Solid grasp of electrical fundamentals with hands-on troubleshooting ability.Strong written and verbal communication, with confidence working directly with customers and partners.Self-motivated team player with strong analytical, problem-solving, and project management skills.Fluent in English and Mandarin (a plus)
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About Renogy

Sourced by ZipRecruiter

Industry

Clean energy semiconductors manufacturing

Company size

11 - 50 Employees

Headquarters location

Ontario, CA, US

Year founded

2010

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