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Tier 1 It Technical Support Jobs in Riverside, CA

Fluxergy

Senior IT Support Specialist

Irvine, CA · On-site

About the Role As a Senior IT Support Specialist at Fluxergy, you will serve as the primary ... that Tier 1 support cannot resolve. You bring deep, independent technical judgment to ...

Fluxergy

Senior IT Support Specialist

Irvine, CA · On-site

About the Role As a Senior IT Support Specialist at Fluxergy, you will serve as the primary ... that Tier 1 support cannot resolve. You bring deep, independent technical judgment to ...

Eldorado CA

IT Systems Administrator

Riverside, CA · On-site

$110K - $130K/yr

Provide Tier 1, Tier 2, and Tier 3 technical support for employees across the organization ... Serve as the primary escalation point for the IT Analyst and provide technical guidance and cross ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users ... This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

... IT operations of a growing technology manufacturing organization in Irvine, CA. This hybrid role ... Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users ... This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent ...

MetroSys, Inc.

Technical Support Specialist

Irvine, CA · On-site

$50 - $70/hr

... IT operations of a growing technology manufacturing organization in Irvine, CA. This hybrid role ... Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

... IT operations of a growing technology manufacturing organization in Irvine, CA. This hybrid role ... Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent ... What You'll Do Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2). ...

Peraton

IT Support Technician II

Irvine, CA · On-site

$51K - $82K/yr

Provides expert and second tier technical support and analysis to field engineers and technicians ... Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.

Peraton

IT Support Technician II

Irvine, CA

$23 - $31.75/hr

Provides expert and second tier technical support and analysis to field engineers and technicians ... Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.

Peraton

IT Support Technician II

Irvine, CA

$23 - $31.75/hr

Provides expert and second tier technical support and analysis to field engineers and technicians ... Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.

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All JobsTier 1 It Technical Support JobsTier 1 It Technical Support Jobs in Riverside, CA

Tier 1 It Technical Support information

See Riverside, CA salary details

$15

$27

$46

How much do tier 1 it technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for tier 1 it technical support in Riverside, CA is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.62 per hour, depending on experience, location, and employer.

What is a Tier 1 IT Technical Support specialist?

Tier 1 IT Technical Support specialists are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, such as password resets, software installations, and resolving connectivity problems. Their primary goal is to quickly identify and resolve common issues or escalate more complex problems to higher-level support teams. Tier 1 support is essential for ensuring smooth IT operations in organizations.

What are the key skills and qualifications needed to thrive as a Tier 1 IT Technical Support specialist?

To thrive as a Tier 1 IT Technical Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop applications, and basic diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by Tier 1 IT Technical Support specialists, and how can they prepare for them?

Tier 1 IT Technical Support specialists often encounter challenges such as managing high call volumes, troubleshooting a wide variety of basic technical issues, and communicating clearly with users who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, learn to follow troubleshooting scripts efficiently, and stay organized to track and resolve tickets promptly. Building a solid understanding of common hardware and software problems, as well as practicing patience and clear communication, can make handling these challenges more manageable and rewarding.

What is the difference between Tier 1 It Technical Support vs Help Desk Technician?

AspectTier 1 It Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI-SAT, or similar
Work EnvironmentFrontline support, troubleshooting hardware/software issuesCustomer service-focused, remote or on-site support
Employer & Industry UsageIT service providers, corporate IT departmentsIT support centers, corporate help desks
Common Search & ComparisonOften compared for entry-level IT rolesSimilar roles, different terminology

Both roles provide entry-level technical support, focusing on troubleshooting hardware and software issues. While they share similar certifications and work environments, 'Help Desk Technician' emphasizes customer service and remote support, whereas 'Tier 1 It Technical Support' is more technical and hardware-oriented. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What is Tier 1 IT Technical Support?

Tier 1 IT Technical Support involves handling basic technical issues and customer inquiries, often serving as the first point of contact for users. Support staff troubleshoot common problems, provide solutions, and escalate complex issues to higher support levels when necessary, typically using remote tools and knowledge bases.

What are popular job titles related to Tier 1 It Technical Support jobs in Riverside, CA?

For Tier 1 It Technical Support jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Tier 1 It Technical Support jobs in Riverside, CA look for?

The top searched job categories for Tier 1 It Technical Support jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Tier 1 It Technical Support jobs?

Cities near Riverside, CA with the most Tier 1 It Technical Support job openings:

Tier 1 It Technical Support jobs near you
Infographic showing various Tier 1 It Technical Support job openings in Riverside, CA as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,523 per year, or $27.2 per hour.

Senior IT Support Specialist

Fluxergy

Irvine, CA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 27 days ago

Job description

About Us
Fluxergy is a rapidly growing in vitro diagnostics company innovating on the cutting-edge of laboratory testing. We're developing the first and only multi-modal point-of-care platform that enables molecular, clinical chemistry, immunoassay, and hematology testing on the same system.
Our platform spans many markets including the clinical, veterinary, and food safety industries. We are seeking self-motivated problem solvers who are excited to help decentralize traditional laboratory infrastructure.
At the core of our company's identity is a strong foundation in engineering. We take great pride in our commitment to critical thinking and pragmatic problem-solving through a modular and systemic perspective. We hold the conviction that transparent communication, coupled with the flexibility to adjust to evolving scenarios and the willingness to venture beyond familiar territories, is crucial to both our success and yours.
Our product: https://vimeo.com/176673475
About the Role
As a Senior IT Support Specialist at Fluxergy, you will serve as the primary escalation point for complex, ambiguous, or business-critical technical issues that Tier 1 support cannot resolve. You bring deep, independent technical judgment to troubleshooting across end-user computing, Microsoft 365 administration, and networking, and you're relied on to own tickets through root-cause resolution, not just triage them. This role is ideal for an experienced IT support professional who thrives on solving the hard problems, supporting executives and critical business functions with confidence, and providing informal technical guidance to less experienced team members. You will work closely with a small, collaborative IT team supporting approximately 100 employees across manufacturing, engineering, and corporate functions.
Team culture:
- Positive
- Proactive
- Accountable
- Team oriented
- Continuous learner
- Great communicator
- Build strong working relationships
- Contribute to a productive team culture
What You Will Do
  • Serve as the escalation point for Tier 1 support, triaging and resolving complex, multi-system, or previously unresolved incidents.
  • Provide direct, high-touch technical support to executives and other VIP users, including business-critical after-hours support when needed.
  • Own root-cause diagnosis for recurring or difficult hardware, software, and business-system issues across desktops, laptops, mobile devices, printers, conference room technology, and related equipment.
  • Troubleshoot network infrastructure issues (including switches, wireless connectivity, and related equipment) for problems that couldn't be resolved at Tier 1.
  • Diagnose and resolve advanced deployment and configuration issues on Windows and macOS devices, including enrollment or policy failures.
  • Own Microsoft 365 administrative troubleshooting, including:
    • Entra ID (Azure AD) user, group, and license management; conditional access and MFA/Security Defaults troubleshooting
    • Exchange Online mailbox configuration, permissions, and mail-flow issue resolution
    • Microsoft Intune endpoint policy troubleshooting and compliance issue resolution
    • SharePoint/OneDrive permissions and access issue resolution
    • Microsoft Teams administration and issue resolution
  • Resolve escalations and exceptions related to employee onboarding/offboarding (e.g., complex license or permission conflicts, failed automated provisioning): routine provisioning is handled by Tier 1.
  • Provide informal mentorship and technical guidance to Tier 1 support staff, helping build their troubleshooting capability.
  • May be consulted for technical input on IT projects or rollouts led by other members of the IT team, but is not responsible for project ownership or delivery.
  • Occasionally assist with moving or installing IT equipment as needed.
  • Perform other duties as assigned.

Technologies You'll Work With
  • Microsoft 365, including Entra ID admin center, Exchange admin center, and Microsoft Intune
  • Windows 10/11
  • macOS
  • ManageEngine ServiceDesk (formerly Desktop Central)
  • EDRs and NDRs such as CrowdStrike, SentinelOne, and Darktrace
  • Printers and label printing systems
  • Security badge systems

What You'll Need to Have
  • 6-8 years of experience supporting Windows-based desktop environments, with demonstrated progression into complex/escalated issue resolution.
  • Hands-on experience administering Microsoft 365 services (Entra ID, Exchange Online, Intune, SharePoint/OneDrive, Teams), not just supporting end users on M365 apps.
  • Demonstrated ability to work independently and exercise sound judgment on ambiguous or undocumented issues, owning tickets through resolution without close supervision.
  • Excellent verbal and written communication skills, including experience communicating with and supporting executive-level stakeholders.
  • Strong customer service mindset and ability to work effectively with employees at all levels of the organization.
  • Ability to prioritize and manage a mix of escalated tickets and ad hoc requests in a fast-paced environment.
  • Associate degree in Information Technology or related field, or equivalent work experience.
  • Occasional ability to move, install, lift, and transport IT equipment as needed.

Preferred Qualifications
  • Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator, or Security, Compliance, and Identity Fundamentals (SC-900)
  • Advanced experience with ticketing/incident management systems such as ManageEngine ServiceDesk
  • Intermediate-to-advanced networking troubleshooting experience
  • Strong macOS administration and troubleshooting experience
  • Familiarity with basic scripting or automation (e.g., PowerShell) to streamline recurring fixes

Interview Process
Our interview processes my differ slightly from role-to-role; however, most of our interviews will follow a similar pattern:
- Recruiter Interview
- Hiring Manager interview
- On-site Interview
- Decision
We are an early-stage company and may change our interview process from time-to-time, but our hope is everyone who interviews with us has a positive experience, even if an offer isn't presented.
Benefits
Excellent Medical/Dental Benefits
- 95% medical benefit premiums paid by Fluxergy and covers employee, partner, and dependents
- 100% dental and vision premiums paid for employee, partner, and dependents
- 100% Life Insurance premiums paid for the employee
Work - Life Balance Minded Time Off
- 15 paid vacation days
- 2-week paid winter break
- 7 company paid holidays
- 5 paid sick days
A Work Culture Which Believes in Promoting from Within
- Wear lots of hats / accelerate your career growth!
- We are a flat organization by design - lots of visibility!
- Many of our current leaders started their career with Fluxergy!
Salary Range: $75,000 - $85,000
Additional Information
Fluxergy is an Equal Opportunity Employer and is committed to building an inclusive workplace. Qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law.
If you require a reasonable accommodation during the application or interview process, please let us know at any point during the hiring process.
Fluxergy participates in E-Verify. Employment eligibility will be verified after hire in accordance with federal law.
Fluxergy is committed to protecting your personal data. Please review our Privacy Policy.

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