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Tier 1 It Technical Support Jobs in Riverside, CA

Onsite Computing

IT Technical Account Manager

Corona, CA · On-site

$30 - $36/hr

We are looking for an IT Technical Account Manager who enjoys building relationships, staying ... Support other business needs as required in a small team environment What We're Looking For * 2+ ...

Apex Systems

IT Service Center

Rancho Cucamonga, CA · On-site

Job#: 3044774 IT Service Center Location: Rancho Cucamonga, California (Remote) Role Overview We ... This role is responsible for providing Tier 1 technical support in a remote help desk environment.

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

High school diploma or GED. * 1-3 years of IT support, help desk, internship, or related technical experience. * Working knowledge of Windows 10/11 and Microsoft 365. * Basic knowledge of networking ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

QualificationsRequiredHigh school diploma or GED.1-3 years of IT support, help desk, internship, or related technical experience.Working knowledge of Windows 10/11 and Microsoft 365.Basic knowledge ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

... 1+ Years of Professional Experience in technical support or related areas · Experience in the security system industry is highly desired · A bachelor's degree in Computer Science, IT / Network, ...

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Showing results 21-40

All JobsTier 1 It Technical Support JobsTier 1 It Technical Support Jobs in Riverside, CA

Tier 1 It Technical Support information

See Riverside, CA salary details

$15

$27

$46

How much do tier 1 it technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for tier 1 it technical support in Riverside, CA is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.62 per hour, depending on experience, location, and employer.

What is a Tier 1 IT Technical Support specialist?

Tier 1 IT Technical Support specialists are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, such as password resets, software installations, and resolving connectivity problems. Their primary goal is to quickly identify and resolve common issues or escalate more complex problems to higher-level support teams. Tier 1 support is essential for ensuring smooth IT operations in organizations.

What are the key skills and qualifications needed to thrive as a Tier 1 IT Technical Support specialist?

To thrive as a Tier 1 IT Technical Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop applications, and basic diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by Tier 1 IT Technical Support specialists, and how can they prepare for them?

Tier 1 IT Technical Support specialists often encounter challenges such as managing high call volumes, troubleshooting a wide variety of basic technical issues, and communicating clearly with users who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, learn to follow troubleshooting scripts efficiently, and stay organized to track and resolve tickets promptly. Building a solid understanding of common hardware and software problems, as well as practicing patience and clear communication, can make handling these challenges more manageable and rewarding.

What is the difference between Tier 1 It Technical Support vs Help Desk Technician?

AspectTier 1 It Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI-SAT, or similar
Work EnvironmentFrontline support, troubleshooting hardware/software issuesCustomer service-focused, remote or on-site support
Employer & Industry UsageIT service providers, corporate IT departmentsIT support centers, corporate help desks
Common Search & ComparisonOften compared for entry-level IT rolesSimilar roles, different terminology

Both roles provide entry-level technical support, focusing on troubleshooting hardware and software issues. While they share similar certifications and work environments, 'Help Desk Technician' emphasizes customer service and remote support, whereas 'Tier 1 It Technical Support' is more technical and hardware-oriented. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What is Tier 1 IT Technical Support?

Tier 1 IT Technical Support involves handling basic technical issues and customer inquiries, often serving as the first point of contact for users. Support staff troubleshoot common problems, provide solutions, and escalate complex issues to higher support levels when necessary, typically using remote tools and knowledge bases.

What are popular job titles related to Tier 1 It Technical Support jobs in Riverside, CA?

For Tier 1 It Technical Support jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Tier 1 It Technical Support jobs in Riverside, CA look for?

The top searched job categories for Tier 1 It Technical Support jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Tier 1 It Technical Support jobs?

Cities near Riverside, CA with the most Tier 1 It Technical Support job openings:

Tier 1 It Technical Support jobs near you
Infographic showing various Tier 1 It Technical Support job openings in Riverside, CA as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,523 per year, or $27.2 per hour.

IT Tech Support - Tier 2 Analyst (Hybrid)

Effortless Office

Lakeview, CA • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About Us:
Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.
About the Role:
The Tier 2 Support Analyst serves as high-level support for escalated complex issues in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 2s also serve as leaders on their team by providing mentorship and training to Tier 1 Analysts, managing ticket workflows, assigning tickets, and developing KBs. It is paramount that this role is passionate about providing quality support for end users, is tenacious in finding solutions, loves teaching others, and cares about creating clear documentation and SOPs.
Location:
  • 2 days per week in Victorville, CA
  • 2 days per week in Lake View Terrace, CA
  • 1 day remote
Schedule: Monday - Friday 8:00 am - 5:00 pm PST
Hourly Rate: $24 - $26 per hour
Bonus: This position is eligible for monthly bonuses
Benefits:
  • Health, dental, and vision insurance
  • 401K+ employer match
  • Paid time off and holidays
  • Opportunities for career growth and development
  • Formal and structured mentorship
  • Training and certification support

Responsibilities:
  • Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
  • Respond to and resolve escalated service tickets from Tier 1 analysts in a timely manner.
  • Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and peripherals.
  • Perform root cause analysis for recurring incidents and suggest process or technical improvements.
  • Maintain thorough documentation of incidents, actions taken, and resolutions in the ticketing system (e.g., ConnectWise, Autotask).
  • Collaborate with Tier 3 and project teams for infrastructure upgrades, deployments, and client onboarding.
  • Maintain SLAs and ensure high customer satisfaction through professional communication and follow-up.
  • Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
  • Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:
  • High School diploma or equivalent (Degree preferred)
  • 3-7 Years of IT, Help Desk and/or MSP experience
  • Required Certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA
  • Preferred Certifications: VMware Certified Professional (VCP) and Microsoft 365 Certified: Administrator Expert
  • Excellent inter-personal skills; as good with people as you are with computers
  • Undefeatable attitude: being okay with not knowing the answer, yet confident in ability to figure it out
  • Experience providing phone support; with strong awareness of positive phone etiquette
  • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
  • Experience with networking and managing/configuring servers
  • Experience with Office 365 administration, Azure AD, and VMWare
  • Experience with Group Policy
  • Experience with DNS (both public and private)
  • Experience with RMM (Remote Management & Monitoring) systems (preferably Kaseya)
  • Ability to provide 24/7 on-call support during rotation schedule

Why Join EO?
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.
We are aligned through our core values and seek employees that embody these:
  • Service - we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
  • CWC - this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
  • Perspective - we embrace the customer's viewpoint to inspire confidence and meet expectations.
  • Efficiency - we maximize output and minimize wasted time, effort, and resources.
  • Passion - we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
  • Reliability - we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
  • Merit - we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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