Collabera is a fast-growing end-to-end information technology services and solutions company. They ... Required : • A high school diploma or GED is required for this role. • 1 to 2 years in Desktop ...
Collabera is a fast-growing end-to-end information technology services and solutions company. They ... Required : • A high school diploma or GED is required for this role. • 1 to 2 years in Desktop ...
IT Director
Ontario, CA · On-site
Position IT Director Description Role and Responsibilities The Information Technology Director will ... Report significant and recurring issues to the tier-2 support team * Resolve technical problems ...
IT Director
Ontario, CA · On-site
Position IT Director Description Role and Responsibilities The Information Technology Director will ... Report significant and recurring issues to the tier-2 support team * Resolve technical problems ...
Be Seen First
... IT, desktop support, technical support, systems support, or related experience. * Demonstrated Tier ... Typically 1-2 days onsite per week as business needs require; there is no fixed weekly onsite ...
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Be Seen First
... IT, desktop support, technical support, systems support, or related experience. * Demonstrated Tier ... Typically 1-2 days onsite per week as business needs require; there is no fixed weekly onsite ...
Onsite IT Support Technician
Irvine, CA · On-site
$30 - $40/hr
Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...
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Onsite IT Support Technician
Irvine, CA · On-site
$30 - $40/hr
Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...
Onsite IT Support Technician
Irvine, CA · On-site
$30 - $40/hr
Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...
Onsite IT Support Technician
Irvine, CA · On-site
$30 - $40/hr
Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...
IT Support Engineer
Lake Forest, CA · On-site
$60 - $90/hr
The IT Support Engineer will respond to service requests, diagnose and resolve technical issues ... Troubleshoot networking issues, including Layer 1 and Layer 2 connectivity and Wi‑Fi within ...
New
IT Support Engineer
Lake Forest, CA · On-site
$60 - $90/hr
The IT Support Engineer will respond to service requests, diagnose and resolve technical issues ... Troubleshoot networking issues, including Layer 1 and Layer 2 connectivity and Wi‑Fi within ...
New
... , provide technical support to employees at the Corporate Office and remote locations by ... Preferred Qualifications and Competencies 1. Windows Active Directory 2. Microsoft Windows (latest ...
New
Quick apply
... , provide technical support to employees at the Corporate Office and remote locations by ... Preferred Qualifications and Competencies 1. Windows Active Directory 2. Microsoft Windows (latest ...
New
... , provide technical support to employees at the Corporate Office and remote locations by ... Preferred Qualifications and Competencies 1. Windows Active Directory 2. Microsoft Windows (latest ...
New
Quick apply
... , provide technical support to employees at the Corporate Office and remote locations by ... Preferred Qualifications and Competencies 1. Windows Active Directory 2. Microsoft Windows (latest ...
New
This person will provide technical support for US THV Field Representatives and designated internal ... IT-related hardware (Tier 2/3). * Coordinate activities with third-party vendors as needed ...
This person will provide technical support for US THV Field Representatives and designated internal ... IT-related hardware (Tier 2/3). * Coordinate activities with third-party vendors as needed ...
This person will provide technical support for US THV Field Representatives and designated internal ... IT-related hardware (Tier 2/3). * Coordinate activities with third-party vendors as needed ...
This person will provide technical support for US THV Field Representatives and designated internal ... IT-related hardware (Tier 2/3). * Coordinate activities with third-party vendors as needed ...
Strong hands-on technical background beyond desktop support. * Client-facing and customer support ... Team leadership of approximately 20 across Tier 1-3 with assistant manager support. * Support for ...
Quick apply
Strong hands-on technical background beyond desktop support. * Client-facing and customer support ... Team leadership of approximately 20 across Tier 1-3 with assistant manager support. * Support for ...
Established in 1991, Collabera is one of the fastest growing end-to-end information technology ... Technical Support Representative Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job ...
Established in 1991, Collabera is one of the fastest growing end-to-end information technology ... Technical Support Representative Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job ...
Technical Support
Chino, CA · On-site
$20/hr
Technical Support Department: Dealer Support Employment Type: Full Time Location: Chino, California ... technology into the future and bringing the world with it. What exactly are we looking for? 1. ...
Technical Support
Chino, CA · On-site
$20/hr
Technical Support Department: Dealer Support Employment Type: Full Time Location: Chino, California ... technology into the future and bringing the world with it. What exactly are we looking for? 1. ...
Desktop Systems Analyst
Riverside, CA · On-site
$27.81 - $34/hr
Provides technical support across the company via in-person, email, chat, or phone. * Repairs and ... Provides tier 2 and tier 3 support for support incidents submitted to IT Desktop Support; ensures ...
Desktop Systems Analyst
Riverside, CA · On-site
$27.81 - $34/hr
Provides technical support across the company via in-person, email, chat, or phone. * Repairs and ... Provides tier 2 and tier 3 support for support incidents submitted to IT Desktop Support; ensures ...
... technology into the future and bringing the world with it. What exactly are we looking for? 1. ... Provide technical assistance and support for incoming queries and issues related to the ...
Quick apply
... technology into the future and bringing the world with it. What exactly are we looking for? 1. ... Provide technical assistance and support for incoming queries and issues related to the ...
Technical Support
Chino, CA · On-site
$20/hr
... taking technology into the future and bringing the world with it. 1. Great interpersonal ... Provide technical assistance and support for incoming queries and issues related to the ...
Technical Support
Chino, CA · On-site
$20/hr
... taking technology into the future and bringing the world with it. 1. Great interpersonal ... Provide technical assistance and support for incoming queries and issues related to the ...
IT Support Specialist
Irvine, CA · On-site
$23 - $25/hr
About the Role As an IT Support Specialist at Fluxergy, you will play a key role in supporting the ... Provide technical support to end users across hardware, software, and business systems.
IT Support Specialist
Irvine, CA · On-site
$23 - $25/hr
About the Role As an IT Support Specialist at Fluxergy, you will play a key role in supporting the ... Provide technical support to end users across hardware, software, and business systems.
Part-Time IT Support Technician (3-Month Contract)
Jurupa Valley, CA · On-site
$21.75 - $29.75/hr
Respond to on-site IT support requests and provide timely technical assistance to employees. * Support new employee workstation setup, including computer deployment, user accounts, and equipment ...
Part-Time IT Support Technician (3-Month Contract)
Jurupa Valley, CA · On-site
$21.75 - $29.75/hr
Respond to on-site IT support requests and provide timely technical assistance to employees. * Support new employee workstation setup, including computer deployment, user accounts, and equipment ...
Part-Time IT Support Technician (3-Month Contract)
Jurupa Valley, CA · On-site
$21.75 - $29.75/hr
Respond to on-site IT support requests and provide timely technical assistance to employees. * Support new employee workstation setup, including computer deployment, user accounts, and equipment ...
Quick apply
Part-Time IT Support Technician (3-Month Contract)
Jurupa Valley, CA · On-site
$21.75 - $29.75/hr
Respond to on-site IT support requests and provide timely technical assistance to employees. * Support new employee workstation setup, including computer deployment, user accounts, and equipment ...
IT Support Tech
Irvine, CA · On-site
$23 - $29/hr
IT Support Tech Guardian Tax is seeking a reliable and tech-savvy IT Support Technician to join our ... If you enjoy troubleshooting technical issues, supporting end-users, and working with systems and ...
IT Support Tech
Irvine, CA · On-site
$23 - $29/hr
IT Support Tech Guardian Tax is seeking a reliable and tech-savvy IT Support Technician to join our ... If you enjoy troubleshooting technical issues, supporting end-users, and working with systems and ...
Tier 1 It Technical Support information
See Riverside, CA salary details
$15.05 - $17.92
14% of jobs
$19.43 is the 25th percentile. Wages below this are outliers.
$17.92 - $20.79
21% of jobs
$20.79 - $23.66
14% of jobs
The median wage is $23.83 / hr.
$23.66 - $26.54
18% of jobs
$28.50 is the 75th percentile. Wages above this are outliers.
$26.54 - $29.41
12% of jobs
$29.41 - $32.28
6% of jobs
$32.28 - $35.16
4% of jobs
$35.16 - $38.03
3% of jobs
$38.03 - $40.90
3% of jobs
$40.90 - $43.77
3% of jobs
$43.77 - $46.65
1% of jobs
$15
$27
$46
How much do tier 1 it technical support jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for tier 1 it technical support in Riverside, CA is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.62 per hour, depending on experience, location, and employer.
What is a Tier 1 IT Technical Support specialist?
Tier 1 IT Technical Support specialists are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, such as password resets, software installations, and resolving connectivity problems. Their primary goal is to quickly identify and resolve common issues or escalate more complex problems to higher-level support teams. Tier 1 support is essential for ensuring smooth IT operations in organizations.
What are the key skills and qualifications needed to thrive as a Tier 1 IT Technical Support specialist?
To thrive as a Tier 1 IT Technical Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop applications, and basic diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring user satisfaction in a fast-paced IT environment.
What are some typical challenges faced by Tier 1 IT Technical Support specialists, and how can they prepare for them?
Tier 1 IT Technical Support specialists often encounter challenges such as managing high call volumes, troubleshooting a wide variety of basic technical issues, and communicating clearly with users who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, learn to follow troubleshooting scripts efficiently, and stay organized to track and resolve tickets promptly. Building a solid understanding of common hardware and software problems, as well as practicing patience and clear communication, can make handling these challenges more manageable and rewarding.
What is the difference between Tier 1 It Technical Support vs Help Desk Technician?
| Aspect | Tier 1 It Technical Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (often preferred) | CompTIA A+, HDI-SAT, or similar |
| Work Environment | Frontline support, troubleshooting hardware/software issues | Customer service-focused, remote or on-site support |
| Employer & Industry Usage | IT service providers, corporate IT departments | IT support centers, corporate help desks |
| Common Search & Comparison | Often compared for entry-level IT roles | Similar roles, different terminology |
Both roles provide entry-level technical support, focusing on troubleshooting hardware and software issues. While they share similar certifications and work environments, 'Help Desk Technician' emphasizes customer service and remote support, whereas 'Tier 1 It Technical Support' is more technical and hardware-oriented. Understanding these differences helps job seekers target the right position based on their skills and career goals.
What is Tier 1 IT Technical Support?
Tier 1 IT Technical Support involves handling basic technical issues and customer inquiries, often serving as the first point of contact for users. Support staff troubleshoot common problems, provide solutions, and escalate complex issues to higher support levels when necessary, typically using remote tools and knowledge bases.
What are popular job titles related to Tier 1 It Technical Support jobs in Riverside, CA?
For Tier 1 It Technical Support jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Tier 1 It Technical Support jobs in Riverside, CA look for?
The top searched job categories for Tier 1 It Technical Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Tier 1 It Technical Support jobs?
Cities near Riverside, CA with the most Tier 1 It Technical Support job openings:
Job description
Job Summary:
Collabera is a fast-growing end-to-end information technology services and solutions company. They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.
Responsibilities:
• Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.
• Provides effective customer service in a 24X7X365 production environment – rotating on-call and holiday support may be required.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Uses effective listening skills to develop an understanding of client questions or issues.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• Other related duties are assigned as needed.
Qualifications:
Required:
• A high school diploma or GED is required for this role.
• 1 to 2 years in Desktop Support role
• Must have some network support experience
• Experience troubleshooting connectivity issues
• Good customer service skills
Company:
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies. Founded in 1991, the company is headquartered in Morristown, USA, with a team of 10001+ employees. The company is currently Late Stage.
Collabera is a fast-growing end-to-end information technology services and solutions company. They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.
Responsibilities:
• Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.
• Provides effective customer service in a 24X7X365 production environment – rotating on-call and holiday support may be required.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Uses effective listening skills to develop an understanding of client questions or issues.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• Other related duties are assigned as needed.
Qualifications:
Required:
• A high school diploma or GED is required for this role.
• 1 to 2 years in Desktop Support role
• Must have some network support experience
• Experience troubleshooting connectivity issues
• Good customer service skills
Company:
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies. Founded in 1991, the company is headquartered in Morristown, USA, with a team of 10001+ employees. The company is currently Late Stage.
About Collabera
Sourced by ZipRecruiter
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Morristown, NJ, US