Senior Technical Support Analyst Jobs in Riverside, CA

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Senior Technical Manager

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

Solventum is seeking a highly motivated leader for teams developing software products used domestically and internationally to ensure accurate coding and reimbursement of health care claims and to improve the quality of health care. Our cross-functional agile teams develop a mix Java applications and .NET applications. We are looking to redevelop and rearchitect to better suit our customer's needs both on premises and in the cloud.

If you have leadership skills, relevant technical experience, an urge to automate, and are driven to deliver quality software to customers that can improve patients' lives, we'd love to talk with you.

Primary Responsibilities (including but not limited to):

• Provide direct technical supervision of one or more teams responsible for developing Solventum products, including Developers and Quality Assurance. This includes hiring, establishing and tracking goals and objectives, assigning workload, training, and facilitating the performance review process.
• Assist Product Owner(s) and/or Product Analyst(s) to deliver enhanced functionality under the existing technology stack while simultaneously architecting and developing the replacement technology stack in a methodical manner.
• Set technical direction and establish, prioritize and work with the development team to define and update the team's backlog in conjunction with Product Owner(s), Business Manager and Architects.
• Mentor development staff with duties such as analysis, software design, prototyping, coding, debugging, test case creation, test case automation, test case execution, documentation, support, infrastructure maintenance.
• Participate on cross-functional teams, coordinate and communicate with Product Owners, Business Leaders, Developers and others.
• Champion Agile principles throughout the organization
• Create an atmosphere of innovation and enable professional growth
• Conflict / Change management ownership to ensure productivity
• Be active in researching new technologies and staying abreast of trends in the tech industry
• Responsible for growing overall technical competence of the engineering team, developing a strategic and technical roadmap in conjunction with Business Manager that addresses business needs, efficiencies and revenue.

Your Skills and Expertise

• Bachelor's Degree or higher (completed and verified prior to start) in Computer Science, Information Systems.

AND

• Twelve (12) years of software development experience.
• Eight (8) years of team leadership experience, such as supervisor, manager, or team lead experience
• Verbal and written communication skills with the ability to explain technical concepts to non-technical audiences and communicate business objectives, priorities, and direction to technical teams.

Additional qualifications that could help you succeed even further in this role include:

• Experience in an executive leadership role
• Experience with Amazon Web Services (AWS)
• Experience with consuming Web services and web application development (SOAP/REST, Javascript/Angular)
• Experience CI/CD
• Experience with Java software development
• Familiar with SQL and relational database design
• Knowledge of Agile methodology and experience working with distributed team members
• Ability to solve problems in a logical, methodical, and time efficient manner
• Ability to direct and influence others

Work location:

• Remote USA,

Travel: May include up to 10% domestic

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.Applicable to US Applicants Only:The expected compensation range for this position is $163,200 - $224,400, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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