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Senior Support Manager

Zionsville, IN · On-site

We\'re looking for a Senior Support Manager who can do something rare: earn the trust of demanding business stakeholders while building a support organization that operates at an elite level. You\'ll ...

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Senior Support Operations Manager

Senior Support Operations Manager We're looking for a Senior Support Operations Manager to serve as the strategic advisor and operational partner to the Support Leadership Team. You will shape how ...

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Senior Support information

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$25K

$80.3K

$163.5K

How much do senior support jobs pay per year?

As of Aug 5, 2026, the average yearly pay for senior support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Support vs Support Specialist?

AspectSenior SupportSupport Specialist
Required CredentialsTypically requires 3+ years experience, certifications like HDI or CompTIA, and advanced technical skillsUsually requires 1-2 years experience, basic certifications, and foundational technical knowledge
Work EnvironmentFast-paced, often in IT or technical support teams, handling complex issuesCustomer-facing roles, providing basic troubleshooting and support
Employer & Industry UsageCommon in IT, tech companies, and large organizationsFound across various industries including retail, healthcare, and tech

Support Specialists handle routine customer issues, while Senior Support professionals manage complex problems, mentor junior staff, and often have more technical certifications and experience. The Senior Support role involves greater responsibility and expertise compared to Support Specialists.

What cities are hiring for Senior Support jobs? Cities with the most Senior Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Senior Support jobs? States with the most job openings for Senior Support jobs include:
Infographic showing various Senior Support job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Support Engineer - 100% remote - Canada

Lorven Technologies

Remote

Full-time

Posted 4 days ago

Job description

Role: Senior Support Engineer
Location: 100% remote - Canada
Working hours - Align to Eastern or Central (might be able to push to Mountain or Pacific if required)
Contract role
Job description:
As a Senior Support Engineer, become a part of a cross-functional development team, engineering experiences of tomorrow.
Responsibilities:
Production Support & Reliability
Proven experience supporting live production environments with structured, SLA-driven case management processes
Work on cases created by Client Services Agents through the official ticketing system, ensuring each case is acknowledged, investigated, and responded to in a timely manner
Ability to prioritize incidents based on business impact and urgency to ensure minimal disruption to operations
Perform detailed root cause analysis and document technical findings clearly within the case management system
Coordinate with engineering and product teams to ensure proper resolution and follow-up of escalated issues
Collaboration & Communication
Experience working closely with Client Services Agents to understand and resolve customer-reported issues
Recognized as a key point of contact between support, engineering, and product teams
Strong communication skills to translate technical findings into clear updates for stakeholders
Ability to support cross-functional collaboration and knowledge sharing
Operational Reporting & Continuous Improvement
Experience generating and analyzing monthly operational reports, including login statistics, case volumes, and case categorization trends
Ability to use operational data insights to support data-driven decision-making and service improvements
Commitment to continuous learning and upskilling in tools and platforms to enhance system observability and workflow efficiency
System Analysis & Investigation
Strong ability to analyze complex system behaviors and identify root causes of production incidents
Experience validating financial transactions and identifying data discrepancies across systems
Ability to interpret system logs, error traces, and integration flows to diagnose issues accurately
Strong analytical skills to identify trends in case volumes, login metrics, and operational performance
Requirements:
3-5+ years of experience in application or production support within financial services or enterprise environments
Strong experience in log analysis, system monitoring, and troubleshooting production issues
Proficient in writing and executing complex data queries for transaction validation and issue investigation
Hands-on experience with monitoring and service management tools such as Datadog and Freshservice
Working knowledge of Microsoft Azure environments, including reviewing application components, supporting development escalations, and assisting in issue analysis and documentation
Desirable:
Exposure to financial systems or digital onboarding platforms
Basic scripting knowledge for automation and operational efficiency improvements
Experience working in Agile or structured service management environments
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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