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Senior Support Jobs in California (NOW HIRING)

LHi Group Ltd

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Senior Support Engineer | San Francisco (Relocation Available) I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their ...

Lawrence Harvey

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Title: Senior Support Engineer Reporting to: Wayne Tombo Business need for the hire: * 2 roles hiring for, 1 Americas (SF or Brazil) and 1 in APAC (India) * Need to maintain SLAs with current ...

BayInfotech

Sr. Support Engineer

Santa Clara, CA · On-site

Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will ...

LanceDB

Senior Support Engineer

San Francisco, CA

We're looking for a hands-on, technically strong Support Engineer who will be the bridge between our engineering team and enterprise users of LanceDB, helping our customers debug distributed ...

Bayinfotech

Sr. Support Engineer

Santa Clara, CA · On-site

Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will ...

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Senior Support information

What is the difference between Senior Support vs Support Specialist?

AspectSenior SupportSupport Specialist
Required CredentialsTypically requires 3+ years experience, certifications like HDI or CompTIA, and advanced technical skillsUsually requires 1-2 years experience, basic certifications, and foundational technical knowledge
Work EnvironmentFast-paced, often in IT or technical support teams, handling complex issuesCustomer-facing roles, providing basic troubleshooting and support
Employer & Industry UsageCommon in IT, tech companies, and large organizationsFound across various industries including retail, healthcare, and tech

Support Specialists handle routine customer issues, while Senior Support professionals manage complex problems, mentor junior staff, and often have more technical certifications and experience. The Senior Support role involves greater responsibility and expertise compared to Support Specialists.

What are the most commonly searched types of Support jobs in California? The most popular types of Support jobs in California are:
What cities in California are hiring for Senior Support jobs? Cities in California with the most Senior Support job openings:
Infographic showing various Senior Support job openings in California as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.

Senior Support Engineer

LiteLLM AI Gateway

San Francisco, CA • On-site

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Job description

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for an Engineering Manager to lead the team building the leading OSS AI gateway.
About the Role
We're looking for a Senior Support Engineer to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.
The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
Responsibilities
  • Own the support queue and work through tickets to drive customers to success
  • Diagnose customer issues and solve for the root cause, not just the symptom
  • Reproduce customer issues in their specific environments
  • Submit pull requests for bug fixes and improvements where needed
  • Act as the technical voice of the customer back to engineering

What We're Looking For
  • Technical depth and real familiarity with the LiteLLM product surface
  • Obsessed with customers and making them successful with the product
  • Obsessed with solving root causes rather than patching over problems
  • Metrics-driven and hardworking, ready to move through a high volume of tickets
  • A strong bias toward understanding problems deeply

Why Join LiteLLM?
  • Fast-paced growth environment with deep technical ownership.
  • Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.

Apply