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The Senior Support Technician, Security installs, configures, and maintains TaylorMade's physical security technology - video management systems (VMS), CCTV camera networks, access control hardware, and the servers that run them. The role blends fieldwork (running cable, mounting cameras, racking equipment) with system administration (patching servers, managing storage, configuring software). This person keeps our people, facilities, and product secure, and keeps the systems that watch over them running around the clock.

Essential Functions and Key Responsibilities:

Video Management System (VMS) Administration

• Set up, monitor, and maintain the enterprise VMS platform (e.g., Genetec, Milestone, or Avigilon)

• Manage camera licensing, user permissions, and recording/retention schedules

• Apply firmware and software updates; troubleshoot performance and connectivity issues

• Monitor storage utilization and archive policies across all sites

• Install and maintain video walls, alarm integrations, and video analytics (motion detection, line-crossing, license plate recognition)

CCTV Systems

• In partnership with supervisor, design camera layouts for new installations and renovations, balancing coverage, lighting, and privacy requirements

• Install, align, and calibrate IP and analog cameras

• Diagnose and repair image-quality issues, cable faults, and camera malfunctions

• Maintain an accurate camera inventory and site coverage maps

Hardware Installation

• Install and terminate structured cabling (Cat5e/6, fiber where required) for cameras, access control devices, and network equipment

Server & Network Maintenance

• Maintain the physical and virtual servers hosting VMS, access control, and related security applications

• Perform OS patching, backups, and disaster-recovery testing for security infrastructure

• Monitor server health (storage, CPU, RAID status) and replace failing hardware

• Configure and maintain network settings relevant to security systems (VLANs, PoE budgets, firewall rules) in coordination with IT

Access Control

• Program and maintain access control panels, credentials, and door schedules

• Troubleshoot reader, lock, and panel malfunctions

• Support badge issuance and deactivation processes

Documentation & Compliance

• Maintain as-built drawings, system diagrams, and device inventories

• Log maintenance activity, incidents, and system changes

• Ensure systems comply with company policy and applicable regulatory or insurance requirements

Vendor & Stakeholder Coordination

• Maintain positive relationships with integrators, manufacturers, and service vendors

• Scope and quote system expansions; support capital project planning

• Support Security Operations and site staff with day-to-day system needs

• Mount and configure cameras, NVRs/DVRs, PoE switches, access control panels, and door hardware (readers, strikes, maglocks)

• Rack and cable-manage servers and network equipment in data closets and server rooms

• Coordinate with electricians, IT, and general contractors on new construction and retrofit projects

Knowledge and Skills Requirements:

• Familiarity with corporate policies and practices related to physical security, investigations, loss prevention, guard force operations and management.

• Ability to collaborate with cross-functional partners (i.e., IT, facilities, human resources, legal) to implement policy and procedures to protect corporate facilities.

• Ability to prioritize/execute tasks and provide deliverables in a timely and efficient manner.

• Understanding of electronic access control, alarm systems and lock hardware preferred.

• Experience with visitor management and guard tour applications preferred.

• Experience with Software House C-CURE 9000 (or comparable enterprise access control platforms such as Genetec Security Center Synergis, LenelS2 OnGuard, or Brivo) including system configuration, mobile credential integration, and troubleshooting.

• Knowledge of or experience with enterprise Video Management Systems (e.g., Genetec Security Center Omnicast, Milestone XProtect, or Avigilon Unity/Alta) and AI-driven video analytics preferred.

• Experience with Resolver, Ontic, or comparable cloud-based incident management and GRC platforms.

• Knowledge of data networking configurations, network segmentation/VLANs, cybersecurity best practices, and zero-trust principles for OT/IoT devices preferred.

• Knowledge of varying technologies including but not limited to web technologies, REST APIs, SQL databases, Windows/Linux server administration, virtualization, and cloud platforms (Azure, AWS).

• Intermediate knowledge of Microsoft 365 applications (Word, Excel, Teams, SharePoint, OneDrive) and familiarity with collaboration/automation tools (e.g., Power Automate, Copilot).

• Availability for 24/7 emergency and crisis notification and response.

• Ability to effectively interact with all levels of business management, including executive leadership.

• Demonstrated ability to hold confidential materials and information.

• Excellent English communication skills, both verbal and written.

Education, Work Experience, and Professional Certifications:

• High school diploma or equivalent; Associate's degree in electronics, IT, or a related field preferred

• 3+ years of hands-on experience installing and maintaining CCTV/VMS systems

• Working knowledge of at least one enterprise VMS platform

• Experience with structured cabling and low-voltage installation

• Solid understanding of IP networking fundamentals (switches, VLANs, PoE, basic troubleshooting)

• Experience maintaining Windows Server

• Valid driver's license

Work Environment / Physical Requirements:

• Office/warehouse and outside environment

• Heavy computer use

• Ability to work extended hours as needed including availability to respond and/or be notified 24/7 for emergency or crisis situations.

• Light physical effort equal to frequent lifting or moving of lightweight materials.

• Regularly required to sit or stand, bend and reach

TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected hourly base pay range for this position is $30.00 - $33.00. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.

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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.