Work as senior support analyst to provide hands on support to Operations and settlement systems * Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
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Senior Support information
See salary details
$25K - $37.6K
14% of jobs
$43.9K is the 25th percentile. Wages below this are outliers.
$37.6K - $50.2K
22% of jobs
$50.2K - $62.8K
9% of jobs
The median wage is $71.8K / yr.
$62.8K - $75.4K
7% of jobs
$75.4K - $88K
12% of jobs
$98.1K is the 75th percentile. Wages above this are outliers.
$88K - $100.5K
14% of jobs
$100.5K - $113.1K
9% of jobs
$113.1K - $125.7K
4% of jobs
$125.7K - $138.3K
3% of jobs
$138.3K - $150.9K
4% of jobs
$150.9K - $163.5K
2% of jobs
$25K
$80.3K
$163.5K
How much do senior support jobs pay per year?
What jobs pay 4000 a week without a degree?
What is the best job for a senior citizen?
What can a 70 year old do to make money?
What is the role of a senior support worker?
What is the difference between Senior Support vs Support Specialist?
| Aspect | Senior Support | Support Specialist |
|---|---|---|
| Required Credentials | Typically requires 3+ years experience, certifications like HDI or CompTIA, and advanced technical skills | Usually requires 1-2 years experience, basic certifications, and foundational technical knowledge |
| Work Environment | Fast-paced, often in IT or technical support teams, handling complex issues | Customer-facing roles, providing basic troubleshooting and support |
| Employer & Industry Usage | Common in IT, tech companies, and large organizations | Found across various industries including retail, healthcare, and tech |
Support Specialists handle routine customer issues, while Senior Support professionals manage complex problems, mentor junior staff, and often have more technical certifications and experience. The Senior Support role involves greater responsibility and expertise compared to Support Specialists.

Full-time
Re-posted 27 days ago
Job description
Role description:
Reporting into the Production Services Team lead (US) in New York, this support role covers the day-to-day support of operations technology platforms, working in collaboration with global stakeholders and regional teams. Will suit a self starter who is looking for a career in production support and takes pride in making difference to support the business critical processes and role includes
- Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards
- Utilizes knowledge of service level delivery to offer superior service.
- Understands effects of IT Architecture on performance.
- Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally.
- Responsible for the proper functioning of existing applications and infrastructure.
- Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
- Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow.
- IT Delivery/Control/Process/Stability
- KPI statistics relating to individual / teams capacity, performance and CSI
- Professional Ethics Compliance and Risk Management
- Industrialising the different processes
- Maintaining Knowledge Management
- Dealing with support escalations from Level 1 team, including complexย user and monitoring support queries, with as minimal as possible escalations to L3 teams
- Work as senior support analyst to provide hands on support to Operations and settlement systems
- Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
- To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
- To provide batch support, health checks at the start of the day/end of the day
- To create, update, amend relevant production support documentation
- To use firm standard support tools and processes
- To provide weekend support related activities on rotation basis
- To deploy code/configuration change/releases into the pre & production environments
- The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection.
- Prevention relies on ensuring that hardware changes or additional modules do not interrupt an application's function.
- Correction is the continual monitoring and fixing of issues that arise, including bug fixes.
- Adaptation is the modification of applications to comply with new standards and new systems
- perfection is the improvement of application/infrastructure to enhance performance or reliability
- To work as strong team player
- Unix/Linux skills including Shell/Perl scripting
- Strong database knowledge - SQL/Sybase/Oracle
- Prior experience of BPS (Broadridge) is strongly desirable
- Basic knowledge of programming languages - JAVA or C++ will be plus
- Knowledge of the Financial Services Industry
- Hands-on IT support experience & knowledge of Middle Office systems, Settlement systems will be
highly advantageous - Knowledge of scheduling tools - Autosys
- Experience of functional/technical support / investment banking environment desirable
- Experience of monitoring software and maintaining\improving rule bases
- Hands-on experience of using tools such as Remedy or Service Now - Desirable
- Working within ITIL standards and structured, formal environments - ITIL qualifications - Beneficial
- Hands on support knowledge of middleware tools (MQ, Tibco) will be a plus
Interested candidates please contact
Abhishek Agarwal
https://www.linkedin.com/in/abhishek-b-agarwal
About Options Group
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
New York, NY, US
Year founded
1992