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Senior Network Support Engineer Jobs (NOW HIRING)

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayers ...

Blue Wireless

Network Support Engineer

Richmond, VA · On-site

Network Support Engineer In-life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. As our customer base have grown ...

Concept Plus

Senior Network Engineer

Honolulu, HI · On-site

$102K - $140K/yr

About the role Concept Plus is seeking a Senior Network Engineer for the Asia Pacific Region to support the mission of a federal client and ensures that highly complex, technical infrastructure ...

ACI Infotech

Sr Network Engineer

Sunnyvale, CA · On-site

$124K - $169K/yr

The ideal candidate will work as a senior member of the Network Engineering Team and will perform a variety of network support functions for the department, such as troubleshooting routing and ...

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

TRG

Network Support Engineer

Niles, IL · On-site

... staff on networking and workstation support escalations. REQUIREMENTS * Bachelors Degree in Computer Science, Information Technology, Network Engineering, or a related field; or equivalent ...

Mindray North America

Network Support Engineer I

Mahwah, NJ · On-site

$90K - $110K/yr

Network Support Engineer I Location: Mahwah, NJ Department: Interoperability & Network Support Position Summary Mindray is seeking a Network Support Engineer I to join our Interoperability & Network ...

Novacore

Sr. Network Engineer

Conshohocken, PA · Hybrid

$102K - $140K/yr

Recognized as a top workplace, Novacore is a place where ambition is supported, growth is ... The Sr. Network Engineer will own the delivery of predictable, reliable and stable network services ...

Novacore

Sr. Network Engineer

Conshohocken, PA · On-site

$102K - $140K/yr

Recognized as a top workplace, Novacore is a place where ambition is supported, growth is ... The Sr. Network Engineer will own the delivery of predictable, reliable and stable network services ...

Point72

Network Support Engineer

New York, NY · On-site

$100K - $150K/yr

Bachelor's degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles * Hands-on experience with Cisco platforms, including IOS and NX-OS ...

Point72

Network Support Engineer

New York, NY · On-site

$100K - $150K/yr

Bachelor's degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles * Hands-on experience with Cisco platforms, including IOS and NX-OS ...

JOHNS BYRNE CO

Network Support Engineer

Niles, IL

... networking and workstation support escalations. Education: * Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field; or equivalent combination of ...

JOHNS BYRNE CO

Network Support Engineer

Niles, IL · On-site

$75K - $100K/yr

... networking and workstation support escalations. Education: * Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field; or equivalent combination of ...

BCforward

Network Support Engineer

Norfolk, VA

BCforward is seeking a highly motivated and experienced Network Support Engineer in Norfolk, VA Federal Clearance is preferred Description Under broad direction, oversee the infrastructure and ...

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Senior Network Support Engineer information

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$42.5K

$123.8K

$175K

How much do senior network support engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for senior network support engineer in the United States is $123,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $142,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Network Support Engineer vs Network Administrator?

AspectSenior Network Support EngineerNetwork Administrator
CertificationsCCNA, CCNP, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTechnical support, troubleshooting, network designNetwork maintenance, configuration, monitoring
ResponsibilitiesAdvanced troubleshooting, network upgrades, support escalationNetwork setup, daily operations, user access management

While both roles require networking certifications and involve maintaining network infrastructure, the Senior Network Support Engineer focuses on advanced troubleshooting and support escalation, often working on complex issues and network improvements. The Network Administrator handles routine network management tasks, ensuring smooth daily operations. Both roles are essential in maintaining organizational network health but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Senior Network Support Engineer, and why are they important?

To thrive as a Senior Network Support Engineer, you need deep knowledge of network architecture, troubleshooting, and security protocols, typically supported by a degree in computer science or a related field and relevant certifications like CCNP or CompTIA Network+. Expertise with network monitoring tools, firewalls, routers, switches, and ticketing systems is essential. Strong analytical thinking, effective communication, and leadership abilities help you resolve complex issues and guide junior team members. These skills ensure network reliability, minimize downtime, and support business continuity in critical IT environments.

How does a Senior Network Support Engineer typically collaborate with other IT teams to resolve complex network issues?

As a Senior Network Support Engineer, you will frequently work alongside system administrators, security teams, and application support staff to troubleshoot and resolve network-related problems. Collaboration often involves participating in cross-functional meetings, sharing detailed technical documentation, and jointly analyzing logs or monitoring data to identify root causes. Your role may also require mentoring junior engineers and acting as a technical liaison during major incidents to ensure timely resolution. Strong communication and teamwork skills are essential for effective collaboration across these diverse IT functions.

What are Senior Network Support Engineers?

Senior Network Support Engineers are experienced professionals responsible for maintaining, troubleshooting, and optimizing an organization's computer networks. They oversee complex network systems, ensure high availability and security, and resolve advanced technical issues. In addition to providing technical support, they often design network solutions, lead projects, and mentor junior staff. Their expertise is critical in preventing downtime, enhancing performance, and supporting business operations.
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Senior Network Support Engineer jobs near you
Infographic showing various Senior Network Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $123,786 per year, or $59.5 per hour.
Network Support Engineer

Network Support Engineer

Zenlayer, Inc

Diamond Bar, CA • On-site

Other

Re-posted 13 days ago

Job description

Salary:

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayers global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure.

This position is based out of our Diamond Bar office and follows a hybrid work schedule.

Duties & Responsibilities:

  • Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
  • Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
  • Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
  • Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
  • Maintain the integrity, reliability, and performance of Zenlayers global network
  • Create, update, and improve network support documentation, procedures, and operational processes
  • Participate in on call rotations and provide after-hours and weekend support as needed
  • Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
  • Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers

Required Qualifications:

  • Minimum 3 years of hands-on networking experience
  • Current CCNA certification or equivalent practical experience
  • Strong understanding of networking fundamentals including TCP/IP, routing, switching, STP, VLAN/VXLAN, and firewalls
  • Experience working with Juniper EX, Centec, and Cisco switches
  • Background supporting customer environments in a helpdesk or NOC-style support role
  • Excellent customer service skills with the ability to communicate technical concepts clearly and professionally
  • Exceptional attention to detail, including documentation and written communication
  • Ability to troubleshoot complex technical issues under pressure in a fast-paced environment
  • Strong multitasking, prioritization, and time-management skills
  • Self-motivated, team-oriented, and able to work independently with minimal supervision
  • Availability to work nights and weekends as part of on-call rotation
  • Working knowledge of Microsoft Office Suite
  • Familiarity with SDN technologies (e.g., OpenFlow) is a plus
  • Mandarin bilingual proficiency is required


About Zenlayer

Zenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries. With accolades including PTC Best Networking Innovation, Outstanding Cloud, Data Center, or Interconnection Company, and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a Zenplayer, youll be joining a community of success-driven team players that share the dream of powering a better-connected world.