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Senior Network Support Engineer Jobs (NOW HIRING)

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

Concept Plus

Senior Network Engineer

Honolulu, HI · On-site

$102.70K - $140.70K/yr

About the role Concept Plus is seeking a Senior Network Engineer for the Asia Pacific Region to support the mission of a federal client and ensures that highly complex, technical infrastructure ...

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayers ...

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

ACI Infotech

Sr Network Engineer

Sunnyvale, CA · On-site

$124K - $169.80K/yr

The ideal candidate will work as a senior member of the Network Engineering Team and will perform a variety of network support functions for the department, such as troubleshooting routing and ...

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayers ...

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

This is a high-impact, senior-level role requiring deep technical knowledge, strong customer ... Must have experience in network engineering/support within enterprise environments * Strong ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

This is a high-impact, senior-level role requiring deep technical knowledge, strong customer ... Must have experience in network engineering/support within enterprise environments * Strong ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

This is a high-impact, senior-level role requiring deep technical knowledge, strong customer ... Must have experience in network engineering/support within enterprise environments * Strong ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

This is a high-impact, senior-level role requiring deep technical knowledge, strong customer ... Must have experience in network engineering/support within enterprise environments * Strong ...

Cytracom

Network Support Engineer

Mckinney, TX · On-site

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve ...

Cytracom

Network Support Engineer

Mckinney, TX · Hybrid

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve ...

Mercor

Network Support Engineer

San Francisco, CA · Remote

$50 - $70/hr

Position: Network Engineer - Data for Autonomous Systems annotation Type: Contract Compensation ... Submit form Resources & Support * For details about the interview process and platform information ...

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Senior Network Support Engineer information

See salary details

$42.5K

$123.8K

$175K

How much do senior network support engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for senior network support engineer in the United States is $123,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $142,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Network Support Engineer, and why are they important?

To thrive as a Senior Network Support Engineer, you need deep knowledge of network architecture, troubleshooting, and security protocols, typically supported by a degree in computer science or a related field and relevant certifications like CCNP or CompTIA Network+. Expertise with network monitoring tools, firewalls, routers, switches, and ticketing systems is essential. Strong analytical thinking, effective communication, and leadership abilities help you resolve complex issues and guide junior team members. These skills ensure network reliability, minimize downtime, and support business continuity in critical IT environments.

How does a Senior Network Support Engineer typically collaborate with other IT teams to resolve complex network issues?

As a Senior Network Support Engineer, you will frequently work alongside system administrators, security teams, and application support staff to troubleshoot and resolve network-related problems. Collaboration often involves participating in cross-functional meetings, sharing detailed technical documentation, and jointly analyzing logs or monitoring data to identify root causes. Your role may also require mentoring junior engineers and acting as a technical liaison during major incidents to ensure timely resolution. Strong communication and teamwork skills are essential for effective collaboration across these diverse IT functions.

What are Senior Network Support Engineers?

Senior Network Support Engineers are experienced professionals responsible for maintaining, troubleshooting, and optimizing an organization's computer networks. They oversee complex network systems, ensure high availability and security, and resolve advanced technical issues. In addition to providing technical support, they often design network solutions, lead projects, and mentor junior staff. Their expertise is critical in preventing downtime, enhancing performance, and supporting business operations.

What is the difference between Senior Network Support Engineer vs Network Administrator?

AspectSenior Network Support EngineerNetwork Administrator
CertificationsCCNA, CCNP, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTechnical support, troubleshooting, network designNetwork maintenance, configuration, monitoring
ResponsibilitiesAdvanced troubleshooting, network upgrades, support escalationNetwork setup, daily operations, user access management

While both roles require networking certifications and involve maintaining network infrastructure, the Senior Network Support Engineer focuses on advanced troubleshooting and support escalation, often working on complex issues and network improvements. The Network Administrator handles routine network management tasks, ensuring smooth daily operations. Both roles are essential in maintaining organizational network health but differ in scope and complexity.

More about Senior Network Support Engineer jobs
What cities are hiring for Senior Network Support Engineer jobs? Cities with the most Senior Network Support Engineer job openings:
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What job categories do people searching Senior Network Support Engineer jobs look for? The top searched job categories for Senior Network Support Engineer jobs are:
Senior Network Support Engineer jobs near you
Infographic showing various Senior Network Support Engineer job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 10% Part Time, 2% Contract, and 2% Nights. Highlights an 40% Physical, 10% Hybrid, and 50% Remote job distribution, with an average salary of $123,786 per year, or $59.5 per hour.
Network Support Engineer

Network Support Engineer

Zenlayer

Diamond Bar, CA • Hybrid

Full-time

Posted 25 days ago

Job description

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer's global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure.

This position is based out of our Diamond Bar office and follows a hybrid work schedule.

Duties & Responsibilities:

  • Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
  • Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
  • Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
  • Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
  • Maintain the integrity, reliability, and performance of Zenlayer's global network
  • Create, update, and improve network support documentation, procedures, and operational processes
  • Participate in on call rotations and provide after-hours and weekend support as needed
  • Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
  • Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers

Required Qualifications:

  • Minimum 3 years of hands-on networking experience
  • Current CCNA certification or equivalent practical experience
  • Strong understanding of networking fundamentals including TCP/IP, routing, switching, STP, VLAN/VXLAN, and firewalls
  • Experience working with Juniper EX, Centec, and Cisco switches
  • Background supporting customer environments in a helpdesk or NOC-style support role
  • Excellent customer service skills with the ability to communicate technical concepts clearly and professionally
  • Exceptional attention to detail, including documentation and written communication
  • Ability to troubleshoot complex technical issues under pressure in a fast-paced environment
  • Strong multitasking, prioritization, and time-management skills
  • Self-motivated, team-oriented, and able to work independently with minimal supervision
  • Availability to work nights and weekends as part of on-call rotation
  • Working knowledge of Microsoft Office Suite
  • Familiarity with SDN technologies (e.g., OpenFlow) is a plus
  • Mandarin bilingual proficiency is required


About Zenlayer

Zenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a "Zenplayer", you'll be joining a community of success-driven team players that share the dream of powering a better-connected world.

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