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Senior Network Support Engineer Jobs in Dallas, TX

Cytracom

Network Support Engineer - SASE

Mckinney, TX · Hybrid

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve ...

MBR Partners

Core Network Support Engineer

Dallas, TX · On-site

$80K - $90K/yr

Customer Support Engineer Reports To: Regional Support Manager Position Summary The Customer ... Work directly with customer technical teams to identify, isolate, and resolve system and network ...

Cytracom

Network Support Engineer - SASE

Mckinney, TX · On-site

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve ...

Cytracom

Network Support Engineer - SASE

Mckinney, TX · On-site

Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity. Responsibilities:

Procom Consultants Group

Sr. Network Engineer

Dallas, TX

$102K - $141K/yr

... Sr. Network Engineer On behalf of our client, Procom Services is searching for a Sr Network ... Perform engineering, design and technical support for customer and internal networks. Coordinates ...

Fidelity Investments

Senior Network Engineer

Westlake, TX · On-site

$99K - $136K/yr

... as a Senior Network Engineer (or closely related occupation) providing solutions across data ... DE maintaining network change requests submitted by network support teams using Information ...

VIVANT CORP

Network VoIP Support Engineer

Dallas, TX · On-site

$50K - $75K/yr

Escalate advanced issues to senior telecom engineers when appropriate * Maintain ticket SLAs with clear, fast response times Key Responsibilities: * First-level support for VoIP, networking, and ...

Stem Xpert

Sr network planning engineer

Fort Worth, TX

$99K - $136K/yr

Nice to Have o Airlines - The Senior Network Planning Engineer is responsible for supporting IT verticals and business units in implementing new applications and making network modifications as part ...

Deloitte

Senior Network Engineer (Route & Switch)

Dallas, TX · On-site

$102K - $141K/yr

Share this job: Share: Share Senior Network Engineer (Route & Switch) with Facebook Share Senior Network Engineer (Route & Switch) with LinkedIn Share Senior Network Engineer (Route & Switch) with ...

Tanisha Systems

Senior Network Engineer

Dallas, TX · On-site

$102K - $141K/yr

Senior Network Administrator / Senior Network Engineer Location: Tulsa, OK Open for Both Full time & Contract Salary / Rate: Market- based on exp Need profiles who can attend for F2F interview 2nd ...

New

W.W.Williams Company

Senior Network Engineer

Irving, TX · Hybrid

$96K - $132K/yr

The Senior Network Engineer is responsible for the design, implementation, optimization, and support of secure enterprise network infrastructure across routers, switches, firewalls, wireless, and ...

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Senior Network Support Engineer information

See Dallas, TX salary details

$42K

$122.5K

$173.1K

How much do senior network support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior network support engineer in Dallas, TX is $122,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,900.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Network Support Engineer vs Network Administrator?

AspectSenior Network Support EngineerNetwork Administrator
CertificationsCCNA, CCNP, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTechnical support, troubleshooting, network designNetwork maintenance, configuration, monitoring
ResponsibilitiesAdvanced troubleshooting, network upgrades, support escalationNetwork setup, daily operations, user access management

While both roles require networking certifications and involve maintaining network infrastructure, the Senior Network Support Engineer focuses on advanced troubleshooting and support escalation, often working on complex issues and network improvements. The Network Administrator handles routine network management tasks, ensuring smooth daily operations. Both roles are essential in maintaining organizational network health but differ in scope and complexity.

What skills and qualifications are needed to be a senior network support engineer?

To thrive as a Senior Network Support Engineer, you need deep knowledge of network architecture, troubleshooting, and security protocols, typically supported by a degree in computer science or a related field and relevant certifications like CCNP or CompTIA Network+. Expertise with network monitoring tools, firewalls, routers, switches, and ticketing systems is essential. Strong analytical thinking, effective communication, and leadership abilities help you resolve complex issues and guide junior team members. These skills ensure network reliability, minimize downtime, and support business continuity in critical IT environments.

How does a senior network support engineer collaborate with other IT teams to resolve complex network issues?

As a Senior Network Support Engineer, you will frequently work alongside system administrators, security teams, and application support staff to troubleshoot and resolve network-related problems. Collaboration often involves participating in cross-functional meetings, sharing detailed technical documentation, and jointly analyzing logs or monitoring data to identify root causes. Your role may also require mentoring junior engineers and acting as a technical liaison during major incidents to ensure timely resolution. Strong communication and teamwork skills are essential for effective collaboration across these diverse IT functions.

What is a senior network support engineer?

Senior Network Support Engineers are experienced professionals responsible for maintaining, troubleshooting, and optimizing an organization's computer networks. They oversee complex network systems, ensure high availability and security, and resolve advanced technical issues. In addition to providing technical support, they often design network solutions, lead projects, and mentor junior staff. Their expertise is critical in preventing downtime, enhancing performance, and supporting business operations.

What are popular job titles related to Senior Network Support Engineer jobs in Dallas, TX?

For Senior Network Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Senior Network Support Engineer jobs in Dallas, TX look for?

The top searched job categories for Senior Network Support Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Senior Network Support Engineer jobs?

Cities near Dallas, TX with the most Senior Network Support Engineer job openings:

Senior Network Support Engineer jobs near you
Infographic showing various Senior Network Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $122,453 per year, or $58.9 per hour.

Network Support Engineer - SASE

Cytracom

Mckinney, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.

Responsibilities:

Customer-Facing Responsibilities

  • Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
  • Provide accurate, timely updates to customers regarding progress and next steps
  • Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
  • Own each case through resolution and deliver clear root cause explanations once resolved

Technical Responsibilities

  • Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
  • Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
  • Assist with device provisioning, agent deployment, edge setup, and policy tuning
  • Review logs, packets, and system behaviors to isolate problems
  • Escalate clean, well-documented cases to Tier 3/Eng when necessary
  • Contribute to internal knowledge sharing and product feedback loops

Operational Responsibilities

  • Manage tickets in Zendesk, prioritizing based on severity and customer impact
  • Multitask across outbound calls, queue calls, and tickets with strong time management
  • Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
  • Participate in the on-call rotation
  • Maintain working knowledge of all Cytracom products and integrations
Competencies:
  • Empathy for the customer and the ability to tailor communication for the given audience
  • Working knowledge of Wireshark and Zendesk
  • Technical aptitude
  • Strong networking knowledge
  • Firewall configuration and troubleshooting
  • De-escalation technique
  • Passion for technology and their work
  • Creative and analytical thinking
  • Problem-solving mindset
  • Ability to thrive under pressure
Attributes:
  • Self-managed
  • Self-disciplined
  • Team player
  • Detail-oriented
  • Inquisitive nature
  • Commitment to excellence
Our Benefits:
  • Medical, dental, and vision insurance is available
  • 401K
  • Disability and Life insurance
  • Paid vacations and holidays
  • Flexible PTO policy
  • Casual, laid-back work environment
  • Free refreshments
  • Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Employment Type: FULL_TIME

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