ZipRecruiter

Log In

1

Senior Intake Specialist Jobs (NOW HIRING)

Home Instead

Intake Specialist

Rockford, IL · On-site

$17.75 - $23.75/hr

Experience in home care, healthcare, senior services, hospitality, or customer service is helpful ... Intake SpecialistID:2861 Please note that this is the job board for the franchise office located at ...

previous page

Showing results 41-60

All JobsIntake Specialist JobsSenior Intake Specialist Jobs

Senior Intake Specialist information

See salary details

$12

$20

$31

How much do senior intake specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Intake Specialist, and why are they important?

To thrive as a Senior Intake Specialist, you need strong organizational skills, attention to detail, and a background in case management or social services, often supported by a relevant degree or equivalent experience. Familiarity with client management systems, electronic intake forms, and data entry software is typically required. Exceptional interpersonal communication, empathy, and problem-solving abilities help you effectively engage clients and coordinate with internal teams. These skills ensure accurate case assessment, efficient client onboarding, and seamless service delivery.

How does a Senior Intake Specialist typically collaborate with other departments during the client onboarding process?

A Senior Intake Specialist plays a crucial role in coordinating between clients and internal teams such as legal, case management, and administration. They ensure that all necessary client information is accurately collected and communicated, enabling seamless workflow and compliance. Collaboration often involves regular meetings, shared documentation systems, and clear communication channels to address client needs and resolve any issues that arise during intake. This teamwork helps maintain high service standards and supports the overall efficiency of the organization.

What is the difference between Senior Intake Specialist vs Intake Specialist?

AspectSenior Intake SpecialistIntake Specialist
Required CredentialsTypically requires more experience, possibly certifications in healthcare or social servicesEntry to mid-level certifications, less experience needed
Work EnvironmentOften in healthcare, social services, or insurance settings, handling complex casesSimilar environments but with less complex case management
Employer & Industry UsageUsed in healthcare, social services, insurance companiesCommon in similar industries, entry-level roles
Search & Comparison IntentOften searched for by experienced professionals seeking advancementTypically searched by those starting in intake roles

The main difference between a Senior Intake Specialist and an Intake Specialist lies in experience, complexity of cases handled, and required credentials. Senior roles usually demand more expertise and certifications, reflecting a higher level of responsibility within healthcare or social service settings. Both roles are vital in client intake processes, but the senior position involves more advanced case management and decision-making.

More about Senior Intake Specialist jobs
What cities are hiring for Senior Intake Specialist jobs? Cities with the most Senior Intake Specialist job openings:
What are the most commonly searched types of Intake Specialist jobs? The most popular types of Intake Specialist jobs are:
What states have the most Senior Intake Specialist jobs? States with the most job openings for Senior Intake Specialist jobs include:
What job categories do people searching Senior Intake Specialist jobs look for? The top searched job categories for Senior Intake Specialist jobs are:
Senior Intake Specialist jobs near you
Infographic showing various Senior Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Civil Rights Intake Specialist

City of Davenport, IA

Davenport, IA • On-site

$60K - $79K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Salary : $60,905.73 - $79,897.79 Annually
Location : Davenport, IA
Job Type: Full-Time
Job Number: 1984
Department: Civil Rights
Division: Civil Rights
Opening Date: 11/03/2025
Closing Date: Continuous
Union: Non-Bargaining
Definition
The Davenport Civil Rights Commission is the employer for this position.
Under the supervision of the Commission Director or Senior Civil Rights Analyst, the Civil Rights Intake Specialist provides professional support in the intake, documentation, and preliminary evaluation of civil rights complaints and mediations. This position serves as the first point of contact for community members and ensures complaints are properly screened, documented, and processed. The Specialist assists in the investigative process by compiling evidence, coordinating case flow, and supporting staff while maintaining culturally responsive and trauma-informed service delivery.
Examples Of Duties
Key Responsibilities:
  • Receive, review, and document civil rights complaints submitted to the Commission.
  • Conduct initial intake interviews with complainants to gather relevant information, clarify concerns, and determine eligibility for Commission investigation.
  • Screen complaints for jurisdictional eligibility and refer as appropriate to senior staff or other agencies.
  • Assist in coordinating investigations by organizing evidence, compiling case materials, and preparing summaries for senior staff.
  • Maintain and update case management systems and ensure accurate, confidential record-keeping.
  • Collect and organize documents, evidence, and other case materials for use by investigative staff.
  • Assist investigators and analysts in preparing materials for hearings or administrative proceedings.
  • Provide guidance and information to the public on civil rights processes, procedures, and available resources.
  • Support outreach and education initiatives by preparing materials or facilitating community workshops.
  • Monitor and track case progress to ensure timely handling and adherence to Commission policies.
  • Assist in analyzing case data to identify trends and inform Commission reporting or program development.
  • Participate in professional development activities to maintain knowledge of civil rights laws and culturally responsive practices.
  • Facilitate civil rights mediations, working with parties to schedule sessions and achieve equitable settlement resolutions.
  • Assist the Director and Commission staff in planning, updating procedures, and preparing for trainings or meetings.
  • Manage schedules, arrange appointments, and assist with administrative tasks as needed.
  • Communicate with the public to provide information, respond to questions, and guide parties through civil rights processes.

Qualifications
Minimum Qualifications:
Applicants must meet one of the following:
  1. Education + Experience:
    • Graduation from an accredited four-year college or university with a degree in political science, social sciences, public administration, law, or a related field, and at least two years of professional experience in civil rights investigations, compliance, legal support, or case management or an equivalent combination of education and professional experience.
  2. Relevant Experience:
    • At least three years of professional experience in civil rights, compliance, legal support, or case management demonstrating experience with confidentiality, documentation, interviewing, and intake processes.
Preferred Qualifications:
  • Bachelor's degree with two years of civil rights office work, mediation, or community dispute resolution experience.
  • Juris Doctorate (J.D.) preferred.
  • Bilingual skills (Spanish or Vietnamese) preferred.
  • Familiarity with civil rights laws, regulations, and investigative procedures.
  • Experience in customer service, community engagement, or trauma-informed interviewing.
  • Strong organizational, writing, and data management skills.
  • Ability to work effectively with diverse populations and maintain confidentiality.

Knowledge and Skills
Knowledge of:
  • Civil rights principles, laws, and complaint processes.
  • Local, state, and federal civil rights and equal opportunity legislation, policies, and programs.
  • Legal recourses available to complainants.
  • Mediation techniques and principles of dispute resolution.
  • Procedures for preparing and presenting civil rights complaints.
  • Professional communication and customer service principles.
  • Cultural competency, equity, and trauma-informed approaches in public service.
  • Case management systems, documentation practices, and basic data analysis.
  • Principles of professional communication and community engagement.
Skill in:
  • Conducting structured intake interviews and gathering relevant information.
  • Organizing and maintaining accurate and confidential records.
  • Communicating clearly and effectively in both writing and speaking with diverse audiences.
  • Applying basic analysis to identify trends, inconsistencies, or procedural gaps in complaints.
  • Collaborating effectively with senior staff, investigators, and community members.
  • Demonstrating empathy, active listening, and culturally responsive service.
  • Prioritizing tasks and managing workload in a professional environment.
  • Conducting mediations and facilitating resolution between parties.
  • Presenting statements of fact and law clearly, logically, and professionally in both oral and written form.
  • Analyzing situations and recommending appropriate courses of action.
  • Communicating effectively with diverse populations in a culturally responsive manner.
Note:
This position may require occasional travel and varied hours. Employees are responsible for arranging transportation to and from assigned work areas.
Benefits for Full-Time Employees:
  • Health insurance, including medical, dental, vision and prescription drug
  • Pension
  • 457 retirement plan contributions
  • Retirement health savings plan contributions
  • Flexible spending accounts
  • Paid time off
  • Employee assistance program
  • Life insurance
  • Long-term disability

Apply