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Senior Customer Support Representative Jobs (NOW HIRING)

SecurityMetrics

Customer Support Rep

Orem, UT

$14.75 - $19/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16 - $400/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

Astor & Sanders

Customer Support Representative

Denver, CO · On-site

$16.50 - $22.50/hr

Customer Support Representative Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a ...

HelloGov AI, Inc.

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Support Representative HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes ...

Bright MLS Inc

Customer Support Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

Customer Support Representative The Customer Support Representative is responsible for providing technical and customer service assistance, including but not limited to hardware, software ...

Evo marketing

Customer Support Representative

Provo, UT · On-site

$14 - $17/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

iSolved

Customer Support Representative

Dubuque, IA · On-site

$15.25 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Your Company Name

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

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Senior Customer Support Representative information

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How much do senior customer support representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for senior customer support representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

Is a senior customer support representative a good entry-level position?

A senior customer support representative role is typically not considered entry-level, as it usually requires prior experience in customer service, strong communication skills, and familiarity with support tools. Entry-level positions in customer support often include roles like customer service associate or representative, which focus on developing foundational skills before advancing to senior roles.

What is the role of a senior customer support representative?

A senior customer support representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to junior staff. They often use customer relationship management (CRM) tools and require strong communication, problem-solving skills, and product knowledge to ensure customer satisfaction and retention.

What cities are hiring for Senior Customer Support Representative jobs?

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What are the most commonly searched types of Customer Support Representative jobs?

The most popular types of Customer Support Representative jobs are:

Who are the top companies hiring for Senior Customer Support Representative jobs?

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What states have the most Senior Customer Support Representative jobs?

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Infographic showing various Senior Customer Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Customer Support Representative - Day Shift

Austin, TX • Remote

Allied Tech
See more jobs at Allied Techexternal

$60K - $74K/yr

Full-time

Re-posted 14 days ago

Job description

Senior Customer Support Representative - Day Shift

Some support issues take patience, judgment, and a little more experience to resolve. We're looking for the person people turn to when the usual fix isn't enough.


What is the pay?

  • $60,000 - $74,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Day Shift: 8:00 AM - 4:00 PM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you.