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Senior Customer Support Representative Jobs (NOW HIRING)

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

Bank of Colorado

CUSTOMER SUPPORT REP

Gretna, NE · On-site

$15.75 - $20.25/hr

Customer Support Representative The Customer Support Representative is responsible for providing customer service and technical support for online banking customers via phone, chat and email. The ...

HelloGov AI, Inc.

Customer Support Representative

Miami, FL

$15.25 - $20.75/hr

Hellogov Ai Customer Support Representative HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline ...

LTL Supply

Customer Support Representative

Green Bay, WI

$15.50 - $21.25/hr

Join LTL Supply, LLC as a full-time Customer Support Representative to support professional excellence and continued growth in our customer service space. You'll help estimate costs for customers ...

Script Care LTD

Customer Support Representative

Austin, TX · On-site

$15.50 - $21.25/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

Evo Marketing

Customer Support Representative

Provo, UT

$15.25 - $20.50/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

Script Care LTD

Customer Support Representative

Beaumont, TX · On-site

$13.75 - $18.75/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

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All JobsSenior Customer Support Representative Jobs

Senior Customer Support Representative information

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$12

$23

$35

How much do senior customer support representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for senior customer support representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What jobs make $3,000 a month without a degree?

Senior Customer Support Representatives can earn around $3,000 or more per month, especially with experience, strong communication skills, and proficiency in support tools. Many customer support roles are available without a degree requirement, often in call centers, tech companies, or remote positions, with salaries increasing with skill level and responsibility.
What cities are hiring for Senior Customer Support Representative jobs? Cities with the most Senior Customer Support Representative job openings:
What are the most commonly searched types of Customer Support Representative jobs? The most popular types of Customer Support Representative jobs are:
What states have the most Senior Customer Support Representative jobs? States with the most job openings for Senior Customer Support Representative jobs include:
Infographic showing various Senior Customer Support Representative job openings in the United States as of May 2026, with employment types broken down into 40% Full Time, 56% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Senior Customer Support Representative

Senior Customer Support Representative

Airco Service

Troy, IL

$24 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Senior Customer Service Representative / Lead Dispatcher

Airco – Troy, Illinois

Schedule / Expected Work Hours

Full-time, Monday–Friday, 8-hour shifts. Typical hours: 7:00 AM – 3:30 PM with occasional overtime or structured on-call rotation during peak seasons (additional compensation provided for on-call participation).

Job Summary

Airco, a leading residential & commercial HVAC/Mechanicals contractor in Troy, Illinois, is seeking an experienced Senior Customer Service Representative / Lead Dispatcher to oversee daily service scheduling and support the performance of our CSR team. This role is ideal for a professional with 5+ years of HVAC or mechanical service coordination experience who excels in operational efficiency, customer communication, and team mentorship.

You will play a leadership role within the service department, managing complex scheduling logistics, handling escalated customer issues, and ensuring technician productivity aligns with company performance goals.

Benefits/Perks

Competitive hourly pay ($24–$28/hr based on experience)

Performance-based bonuses (5–10% potential annual variable compensation)

Health, dental & vision insurance

401(k) with company match

Paid holidays & PTO

Leadership development & training opportunities

Company-branded apparel

Career advancement pathway into Service Management

Supportive, high-performance team culture

Stable year-round commercial service portfolio

Responsibilities

Lead daily scheduling and dispatch operations to maximize technician efficiency and revenue capture.

Handle escalated customer concerns and resolve service-related issues professionally and promptly.

Oversee work order accuracy, job status tracking, and technician schedule optimization.

Support and mentor junior CSRs; assist with onboarding and training of new team members.

Monitor call metrics, booking rates, and maintenance agreement scheduling performance.

Coordinate emergency and after-hours service dispatch as part of a structured rotation.

Collaborate with Service Manager to improve processes, communication flow, and customer experience standards.

Assist with service reporting, billing coordination, and KPI tracking.

Maintain strong communication with field technicians regarding job changes, material needs, and timeline adjustments.

Ensure adherence to company standards, safety protocols, and service excellence expectations.

Qualifications

High school diploma or GED required; additional business or management coursework preferred.

Minimum of 5+ years of customer service experience, with at least 3 years in HVAC/mechanical service coordination or dispatch.

Proven experience handling escalated customer situations and high-volume scheduling.

Demonstrated leadership ability or experience mentoring team members.

Strong proficiency in CRM/dispatch platforms (ServiceTitan or similar strongly preferred).

Excellent communication, problem-solving, and organizational skills.

Ability to prioritize workload, make independent decisions, and manage competing demands.

Strong understanding of HVAC service workflows and terminology preferred.

Reliable attendance and ability to work full-time in-office.

Valid driver’s license preferred.

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