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Senior Customer Support Representative Jobs in Silver Spring, MD

Bright MLS Inc

Customer Support Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

Customer Support Representative The Customer Support Representative is responsible for providing technical and customer service assistance, including but not limited to hardware, software ...

Marathon TS

Customer Support Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Support Representative Marathon TS is hiring for a Customer Support Representative in Washington, DC. Key qualifications include: * US Citizenship * Experienced in coordinating high-speed ...

The Hireverse

Be Seen First

Customer Support Representative

Greenbelt, MD · On-site

$875/wk (+ commission)

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues in store.

New

Infinity

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

Customer Support Representative Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US ...

Infinity.co

Customer Support Representative

Baltimore, MD · On-site

$16 - $21.50/hr

* Be accountable for all support cases for US customers and be the first point of escalation should ... Represent the department at all times both onsite and offsite. Attend social events and company ...

Infinity.co

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

Joint ownership of US customers portfolios, supporting CSMs where needed to enable an accurate ... Represent the department at all times both onsite and offsite. Attend social events and company ...

vTech Solution

Customer Support

Washington, DC · On-site

The Customer Support Entry level is a first level representative to the technical support team. They answer a variety of technical inquires documenting issues and alerting senior staff in a timely ...

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Senior Customer Support Representative information

See Silver Spring, MD salary details

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$36

How much do senior customer support representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for senior customer support representative in Silver Spring, MD is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.25 per hour, depending on experience, location, and employer.

Is a senior customer support representative a good entry-level position?

A senior customer support representative role is typically not considered entry-level, as it usually requires prior experience in customer service, strong communication skills, and familiarity with support tools. Entry-level positions in customer support often include roles like customer service associate or representative, which focus on developing foundational skills before advancing to senior roles.

What is the role of a senior customer support representative?

A senior customer support representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to junior staff. They often use customer relationship management (CRM) tools and require strong communication, problem-solving skills, and product knowledge to ensure customer satisfaction and retention.

What are the most commonly searched types of Customer Support Representative jobs in Silver Spring, MD?

The most popular types of Customer Support Representative jobs in Silver Spring, MD are:

Infographic showing various Senior Customer Support Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,464 per year, or $23.8 per hour.

Customer Support Representative

Rockville, MD • On-site

Bright MLS Inc
51 - 200 employees
Learn more about Bright MLS Incexternal

$16.25 - $22.25/hr

Other

Posted 28 days ago

Job description

Customer Support Representative

The Customer Support Representative is responsible for providing technical and customer service assistance, including but not limited to hardware, software, applications, memberships, billing, and first-level compliance support via various contact channels. The Customer Support Representative is also responsible for investigating and resolving customer issues and questions, providing required information and solutions.

This position's scheduling fluctuates between 8:00 AM and 8:00 PM shifts, Monday through Friday, with limited weekend coverage required.

As a Customer Support Representative, you will be part of a caring, solutions-driven team that goes beyond troubleshooting. You'll be a trusted guide, helping our customers succeed by providing outstanding service across phone, email, and chat.

Your mission is to resolve customer concerns with compassion, clarity, and a commitment to follow-through, no matter the challenge.

Key Responsibilities :

  • Connect with Care: Respond to customer inquiries across phone, email, and chat with professionalism, patience, and genuine interest.
  • Solve with Passion: Deliver helpful, accurate, and timely solutions tailored to each unique customer situation.
  • Follow Through: Document all customer interactions in detail, ensuring seamless communication from the initial contact to final issue resolution.
  • Be the Voice of PEACE:
    • Passion: Show true dedication to every customer, making every interaction a positive moment—no matter how big or small the issue.
    • Empathy: Seek first to understand. Listen deeply and respond thoughtfully, always putting yourself in the customer's shoes.
    • Accountability: Take personal responsibility for resolving issues. Set clear expectations and keep customers informed until resolution is achieved.
    • Community: Be a valued part of a supportive and encouraging team that collaborates to deliver the best for our customers, every single time.
    • Expertise: Learn and grow your knowledge of Bright's tools and services. Share what you know to build trust and confidence.
  • Collaborate: Partner with team members and other departments to research complex challenges and implement effective solutions.
  • Educate & Empower: Guide customers through system features and membership benefits so they feel confident using Bright's tools.

What You Bring :

  • A passion for helping others and solving problems with a friendly, solutions-first attitude.
  • 2+ years of customer service experience (Call center or inbound support experience a plus).
  • Excellent verbal and written communication skills.
  • Comfortable working across multiple digital platforms, with a willingness to learn processes and tools.
  • Strong attention to detail, time management, and organizational skills.
  • Ability to adapt quickly to a fast-paced environment with shifting priorities.
  • Experience in real estate or related industries is helpful, though not required.

Why Join Us ?

Bright MLS supports one of the most dynamic and diverse real estate markets in the nation. We're proud to power over $100 billion in real estate transactions annually and to support our passionate professionals who make it all happen.

We don't just work together—we support each other as a community. Diversity, inclusion, and connection are at our heart, which is why we've been named one of the Washington Business Journal's Most Diverse Employers, two years in a row.

Be a part of a team where your contribution truly matters. Bring your heart, your drive, and your sense of purpose, and help us bring PEACE to every customer, every day.

To learn more about us, visit www.brightmls.com

It is the company's policy to recruit, hire, train and promote individuals, as well as to administer any and all personnel actions, without regard to race, religion, age, sex, marital status, sexual orientation, disability, national origin, ancestry, military status or any other unlawfully prohibited characteristic in accordance with applicable laws.

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