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Senior Customer Support Representative Jobs (NOW HIRING)

Cambium Learning Group

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Our Customer Support Representatives provide the ongoing support and resources to ensure customers see ultimate success across our products and services! The ideal ...

iSolved

Customer Support Representative

Springfield, MA · On-site

$16 - $21.75/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

Marathon TS

Customer Support Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Support Representative Marathon TS is hiring for a Customer Support Representative in Washington, DC. Key qualifications include: * US Citizenship * Experienced in coordinating high-speed ...

IAPP

Customer Support Representative

Portsmouth, NH · On-site

$16.25 - $22.25/hr

Customer Support Representative The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as ...

CadRemit

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative (Remote) This is a remote position. Company: CadRemit Employment Type: Full-time Start Date: Immediate About Us: At CadRemit, we are simplifying cross-border payments.

Journey Bank

Customer Support Representative

Bloomsburg, PA · On-site

$14.50 - $19.75/hr

Customer Support Representative Journey Bank is a strong, independent community bank with 22 locations and 290 employees. We are seeking a full-time Customer Support Representative to join our team ...

Theoris

Customer Support Representative

Sun City, AZ · On-site

$17/hr

Customer Support Representative Pay: $17.00/HR Hours: Monday-Friday, 8:30 AM-5:30 PM Temp to Hire Location: Sun City, AZ Position Overview We are looking for a Customer Support Representative to join ...

PeopleJoy

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce expectations ...

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Senior Customer Support Representative information

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How much do senior customer support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for senior customer support representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

Is a senior customer support representative a good entry-level position?

A senior customer support representative role is typically not considered entry-level, as it usually requires prior experience in customer service, strong communication skills, and familiarity with support tools. Entry-level positions in customer support often include roles like customer service associate or representative, which focus on developing foundational skills before advancing to senior roles.

What is the role of a senior customer support representative?

A senior customer support representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to junior staff. They often use customer relationship management (CRM) tools and require strong communication, problem-solving skills, and product knowledge to ensure customer satisfaction and retention.

What cities are hiring for Senior Customer Support Representative jobs?

Cities with the most Senior Customer Support Representative job openings:

What are the most commonly searched types of Customer Support Representative jobs?

The most popular types of Customer Support Representative jobs are:

Who are the top companies hiring for Senior Customer Support Representative jobs?

The top employers for Senior Customer Support Representative jobs are:

What states have the most Senior Customer Support Representative jobs?

States with the most job openings for Senior Customer Support Representative jobs include:

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For Senior Customer Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Senior Customer Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Customer Support Representative

Remote

Cambium Learning Group
E-Learning • 1 - 5K employees
Learn more about Cambium Learning Groupexternal

$16.50 - $22.25/hr

Other

Posted 26 days ago

Cambium Learning Group rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Customer Support Representative

Our Customer Support Representatives provide the ongoing support and resources to ensure customers see ultimate success across our products and services! The ideal candidate has a passion for our purpose in the K-12 education industry and ensuring the highest level of customer satisfaction. If you are interested in joining our family of companies at Cambium Learning Group across Customer Support— learn more below and express your interest by submitting your resume!

Location: USA, Remote

Job Responsibilities:

  • Provides technical support to customers via phone, chat, email, and other channels
  • Educating teachers and administrators on how to use products
  • Create and update cases with customer inquiries via CRM systems
  • Troubleshoot application and access issues for customers as needed
  • Explaining reports and usage within programs to customers
  • Report defects and feature requests to development team
  • Continually improves technical knowledge and service skills
  • Continually improves company knowledge of products and services
  • Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
  • Has direct impact in making our customers successful through increasing their product understanding

What we are often looking for:

  • Experience in customer service or technical support through multiple communication channels (phone, email, chat services)
  • Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
  • Ability and desire to learn new features and particulars of software applications
  • Excellent communication skills
  • Bilingual (Spanish/English) a plus!

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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