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Rooms Division Director Jobs (NOW HIRING)

Viceroy Park Avenue

Director of Rooms

Manhattan, NY · On-site

$140K - $145K/yr

The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and ... Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures ...

Graduate Providence

Director of Rooms

Providence, RI · On-site

Overview The Director of Rooms is responsible for ensuring the operation of Guest Services ... Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures ...

Viceroy Park Avenue

Director of Rooms

Manhattan, NY · On-site

The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and ... Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures ...

Little Rock Marriott

Director of Rooms

Little Rock, AR · On-site

$100K - $110K/yr

Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...

Little Rock Marriott

Director of Rooms

Little Rock, AR · On-site

$100K - $110K/yr

Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...

IHG Hotels & Resorts

Director of Rooms

San Antonio, TX · On-site

Role Purpose As Rooms Division Director you'll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met ...

Little Rock Marriott

Director of Rooms

Little Rock, AR · On-site

$100K - $110K/yr

Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...

The Watergate Hotel

Rooms Director

Washington, DC · On-site

$105K - $115K/yr

Strategic Intent Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly ...

Hyatt

Director of Rooms

Houston, TX · On-site

The Director of Rooms oversees all Rooms Division operations, including Front Office, Housekeeping, Guest Services, and Night Audit. This role ensures exceptional guest service, maximizes room ...

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Rooms Division Director information

See salary details

$27K

$100K

$170.5K

How much do rooms division director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for rooms division director in the United States is $99,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $111,500.00 per year, depending on experience, location, and employer.

What is a rooms division director?

A Rooms Division Director is a senior management professional in the hospitality industry who oversees the operations of the rooms division in a hotel, which typically includes the front office, housekeeping, and sometimes guest services and reservations. Their role is to ensure efficient guest check-in and check-out processes, maintain high standards of cleanliness, and maximize room occupancy and revenue. They also manage departmental budgets, staff training, and guest satisfaction. The Rooms Division Director plays a critical role in ensuring a seamless guest experience and the smooth operation of key hotel departments.

What are the key skills and qualifications needed to thrive as a rooms division director?

To thrive as a Rooms Division Director, you need extensive knowledge of hotel operations, revenue management, and staff supervision, usually backed by a hospitality degree and significant managerial experience. Familiarity with property management systems (PMS), front office and housekeeping software, and budgeting tools is crucial. Strong leadership, conflict resolution, and effective communication skills set top performers apart in this role. These competencies ensure operational efficiency, guest satisfaction, and profitability in a dynamic hospitality environment.

What are some common challenges faced by a rooms division director, and how can they effectively address them?

Rooms Division Directors often encounter challenges such as maintaining high occupancy rates while ensuring exceptional guest satisfaction, managing large and diverse teams, and coordinating between multiple departments like housekeeping and front office. Effective communication, strong leadership, and the ability to adapt to rapidly changing guest needs are key to overcoming these challenges. Proactively analyzing performance metrics and fostering a collaborative work environment helps in identifying issues early and implementing solutions that enhance both operational efficiency and guest experience.

What is the difference between Rooms Division Director vs Front Office Manager?

AspectRooms Division DirectorFront Office Manager
ResponsibilitiesOversees all front desk, housekeeping, reservations, and guest services departments, focusing on overall guest experience and operational efficiency.Manages daily front desk operations, guest check-in/out, and staff scheduling, ensuring smooth front office functions.
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skills.Requires hospitality experience, customer service skills, and often a hospitality or hotel management background.
Work EnvironmentExecutive-level role overseeing multiple departments within a hotel or resort.Operational role primarily based at the front desk or reception area.

The Rooms Division Director has a broader, strategic oversight of all guest services departments, while the Front Office Manager focuses specifically on front desk operations. Both roles require hospitality experience and leadership skills, but the Director's role is more comprehensive and senior.

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Rooms Division Director jobs near you
Infographic showing various Rooms Division Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $99,975 per year, or $48.1 per hour.

Director of Rooms

Viceroy Park Avenue

Manhattan, NY • On-site

$140K - $145K/yr

Full-time

Posted 27 days ago

Key responsibilities

  • Ensure the operation of Guest Services, Concierge, Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations in an attentive, friendly, efficient, and courteous manner.

  • Respond to guest requests, problems, complaints, and accidents, follow up to ensure guest satisfaction, and maintain a professional working relationship with staff and other departments.

  • Motivate, coach, counsel, discipline, and develop Rooms Division personnel, including conducting interviews, supporting recruiting efforts, and ensuring training and compliance with service standards.

Job description

Viceroy Hotels
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Overview
Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand. We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.
The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications and Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
Responsibilities
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards.
  • Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
  • Develop employee morale and ensure training of Rooms Division personnel.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff.
  • Monitor oversold dates to ensure the maximization of rooms revenue.
  • Tour rooms operating departments daily, greeting employees and soliciting feedback.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Complete the monthly reforecast.
  • Monitor and support the corporate Guest Recognition Program.
  • Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
  • Monitor and ensure compliance with SOP's in Rooms and Loss Prevention.
  • Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
  • Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc.
  • Conduct weekly Rooms Division meeting, including a monthly financial review.
  • Perform Rooms Managers' performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees.
  • Monitor labor expenses through schedule approval process and ensure budgeted productivity.
  • Prepare department heads for succession through development of their need areas.
  • Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income.
  • Participate in required M.O.D. program as scheduled.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use.
  • Assist in preparation of revenue and occupancy forecasting.
  • Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff.
  • Coordinate all aspects of the ongoing implementation of the Viceroy Hotel Group philosophy of service.
  • Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
  • Monitor all V.I.P.'s, special guests and requests.
  • Ensure overall guest satisfaction.

Qualifications
  • At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.
  • Previous management experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

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