ZipRecruiter

Log In

1

Rooms Division Director Jobs (NOW HIRING)

Hyatt Hotels Corporation

Director of Rooms

Houston, TX · On-site

The Director of Rooms oversees all Rooms Division operations, including Front Office, Housekeeping, Guest Services, and Night Audit. This role ensures exceptional guest service, maximizes room ...

New

UNAVAILABLE

Division Director II

Seattle, WA · On-site

$100 - $125/hr

Provide direct supervision for the Program Directors at the programs listed in the Division Description (3-4 shelters thatoperate24 hours per day). * In collaboration with the Director of Homeless ...

Aman

Director of Rooms - Aman New York

New York, NY · On-site

$145K - $170K/yr

Role The Director of Rooms is responsible for the leadership and overall performance of the Rooms Division in accordance with the policies, standards, and procedures established by Aman New York.

Aman Group

Director of Rooms - Aman New York

New York, NY · On-site

$145K - $170K/yr

Role The Director of Rooms is responsible for the leadership and overall performance of the Rooms Division in accordance with the policies, standards, and procedures established by Aman New York.

previous page

Showing results 41-60

All JobsTourism JobsHotel JobsHousekeeping Manager JobsRooms Division Director Jobs

Rooms Division Director information

See salary details

$27K

$100K

$170.5K

How much do rooms division director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for rooms division director in the United States is $99,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $111,500.00 per year, depending on experience, location, and employer.

What is a rooms division director?

A Rooms Division Director is a senior management professional in the hospitality industry who oversees the operations of the rooms division in a hotel, which typically includes the front office, housekeeping, and sometimes guest services and reservations. Their role is to ensure efficient guest check-in and check-out processes, maintain high standards of cleanliness, and maximize room occupancy and revenue. They also manage departmental budgets, staff training, and guest satisfaction. The Rooms Division Director plays a critical role in ensuring a seamless guest experience and the smooth operation of key hotel departments.

What are the key skills and qualifications needed to thrive as a rooms division director?

To thrive as a Rooms Division Director, you need extensive knowledge of hotel operations, revenue management, and staff supervision, usually backed by a hospitality degree and significant managerial experience. Familiarity with property management systems (PMS), front office and housekeeping software, and budgeting tools is crucial. Strong leadership, conflict resolution, and effective communication skills set top performers apart in this role. These competencies ensure operational efficiency, guest satisfaction, and profitability in a dynamic hospitality environment.

What are some common challenges faced by a rooms division director, and how can they effectively address them?

Rooms Division Directors often encounter challenges such as maintaining high occupancy rates while ensuring exceptional guest satisfaction, managing large and diverse teams, and coordinating between multiple departments like housekeeping and front office. Effective communication, strong leadership, and the ability to adapt to rapidly changing guest needs are key to overcoming these challenges. Proactively analyzing performance metrics and fostering a collaborative work environment helps in identifying issues early and implementing solutions that enhance both operational efficiency and guest experience.

What is the difference between Rooms Division Director vs Front Office Manager?

AspectRooms Division DirectorFront Office Manager
ResponsibilitiesOversees all front desk, housekeeping, reservations, and guest services departments, focusing on overall guest experience and operational efficiency.Manages daily front desk operations, guest check-in/out, and staff scheduling, ensuring smooth front office functions.
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skills.Requires hospitality experience, customer service skills, and often a hospitality or hotel management background.
Work EnvironmentExecutive-level role overseeing multiple departments within a hotel or resort.Operational role primarily based at the front desk or reception area.

The Rooms Division Director has a broader, strategic oversight of all guest services departments, while the Front Office Manager focuses specifically on front desk operations. Both roles require hospitality experience and leadership skills, but the Director's role is more comprehensive and senior.

More about Rooms Division Director jobs

What cities are hiring for Rooms Division Director jobs?

Cities with the most Rooms Division Director job openings:

What are the most commonly searched types of Rooms Division jobs?

The most popular types of Rooms Division jobs are:

What states have the most Rooms Division Director jobs?

States with the most job openings for Rooms Division Director jobs include:

What job categories do people searching Rooms Division Director jobs look for?

The top searched job categories for Rooms Division Director jobs are:

Rooms Division Director jobs near you
Infographic showing various Rooms Division Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $99,975 per year, or $48.1 per hour.

Director of Rooms

Sonesta International Hotels Corporation

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Sonesta International Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

25th of 109 rated hotels

Job description

We're People People. Are you?
We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.
But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
Position Summary
The Director of Rooms is responsible for the overall leadership, strategy, execution, and performance of the Rooms Division, including Front Office, Housekeeping, Security, Shuttle Operations, and IT. This leader serves as the operational quarterback of the hotel, ensuring seamless guest experiences, exceptional service delivery, operational efficiency, financial performance, and team engagement.
The Director of Rooms must be a proven leader in a full-service hotel environment with a track record of improving guest satisfaction, operational KPIs, labor productivity, and departmental accountability. This position requires a strategic thinker who can develop long-term solutions while remaining hands-on and willing to support the operation whenever and wherever needed.
This role serves as an extension of the General Manager, effectively communicating and executing the hotel's vision, priorities, and strategic initiatives while ensuring alignment across all operational departments.
What you'll be doing
Leadership Philosophy
The Director of Rooms must:
  • Lead with accountability, urgency, and ownership.
  • Create solutions rather than identify problems.
  • Be highly visible and engaged with guests and team members.
  • Build strong relationships across all departments.
  • Develop future leaders through coaching, mentoring, and succession planning.
  • Roll out and execute corporate initiatives with consistency and measurable results.
  • Lead from the floor during peak demand periods, major events, operational challenges, and high-volume arrivals.
  • Set clear expectations while creating an environment where team members feel empowered, valued, and supported.

Essential Responsibilities
Operational Leadership
Provide strategic leadership and daily oversight of:
  • Front Office
  • Housekeeping
  • Security
  • Shuttle Operations
  • Information Technology (IT)

Ensure all departments consistently deliver:
  • Outstanding guest experiences
  • Safe and secure operations
  • Brand compliance
  • Financial accountability
  • Operational excellence

Maintain direct accountability for:
  • Guest Satisfaction Scores (GSS)
  • Medallia/Qualtrics performance
  • Rooms Division profitability
  • Labor management
  • Service recovery
  • Departmental productivity
  • Employee engagement

Strategic Planning & Execution
  • Develop and execute departmental business plans aligned with hotel objectives.
  • Translate the General Manager's vision into actionable goals and operational strategies.
  • Identify operational risks and opportunities before they impact guest satisfaction or financial performance.
  • Lead implementation of corporate initiatives, new programs, technology platforms, and operational standards.
  • Establish measurable action plans with clear ownership and accountability.
  • Monitor results and adjust strategies to achieve desired outcomes.

KPI Management & Accountability
Maintain ownership of key performance indicators including but not limited to:
Front Office
  • Guest Satisfaction Scores
  • Travel Pass Enrollment
  • Upsell Revenue
  • Check-In Experience Scores
  • Service Recovery Performance
  • Arrival Readiness

Housekeeping
  • Cleanliness Scores
  • Room Readiness by 3:00 PM
  • Productivity Metrics
  • Inspection Scores
  • Guest Room Defects
  • Lost & Found Compliance

Security
  • Incident Response Time
  • Safety Compliance
  • Key Control
  • Risk Management Programs
  • Workplace Safety

Shuttle Operations
  • On-Time Pickups and Departures
  • Airline Crew Compliance
  • Guest Transportation Satisfaction
  • Vehicle Maintenance Compliance

IT
  • System Uptime
  • Technology Support Response Times
  • Guest Internet Performance
  • Technology Project Implementation

Regularly analyze trends and develop action plans to improve performance.
Operational Communication & Leadership Rhythm
Weekly Rooms Division Operations Meeting
Conduct and lead a weekly operational meeting with:
  • Front Office Leadership
  • Housekeeping Leadership
  • Security Leadership
  • Engineering Leadership
  • Shuttle Leadership
  • IT Support Team

Meeting objectives include:
  • Review guest satisfaction trends
  • Review operational KPIs
  • Review labor performance
  • Review upcoming groups and events
  • Review airline crew arrivals and departures
  • Discuss operational challenges
  • Assign action items and accountability
  • Communicate General Manager priorities and strategic direction
  • Ensure all departments are prepared for upcoming business demands

Meeting minutes, action plans, and deadlines must be documented and followed through.
Executive Committee Collaboration
  • Serve as a key member of the Executive Committee.
  • Participate in strategic planning discussions.
  • Support all revenue-generating initiatives.
  • Collaborate with Sales, Revenue Management, Food & Beverage, Engineering, Human Resources, and Finance.
  • Ensure operational readiness for group business, airline contracts, special events, and VIP arrivals.

Guest Experience Leadership
  • Maintain a visible presence in the lobby and public areas.
  • Interact regularly with guests and clients.
  • Lead service recovery efforts for significant guest concerns.
  • Resolve escalated issues professionally and promptly.
  • Ensure departments consistently deliver memorable experiences.
  • Review guest feedback daily and implement corrective action plans.

Labor & Financial Management
  • Develop and manage departmental budgets.
  • Control labor costs while maintaining service standards.
  • Review schedules to ensure alignment with business levels.
  • Monitor overtime and productivity.
  • Identify opportunities to improve efficiency without sacrificing guest experience.
  • Support annual budgeting and forecasting processes.

Team Development & Culture
  • Recruit, train, coach, and develop department leaders.
  • Conduct regular one-on-one meetings with direct reports.
  • Establish clear performance expectations.
  • Hold leaders accountable through measurable results.
  • Create succession plans for key positions.
  • Promote a culture of teamwork, accountability, recognition, and continuous improvement.

Corporate Initiative Leadership
  • Champion all corporate programs and initiatives.
  • Ensure operational teams understand the purpose behind changes.
  • Communicate expectations clearly.
  • Train leaders and team members on new processes.
  • Measure adoption and effectiveness.
  • Provide feedback to corporate leadership regarding implementation success and opportunities.

Operational Ownership
The Director of Rooms is expected to:
  • Take ownership of operational challenges.
  • Be proactive rather than reactive.
  • Assist departments during critical business periods.
  • Support front desk operations during peak check-in periods.
  • Assist with room inspections during high occupancy.
  • Support group arrivals and airline operations.
  • Participate in emergency response situations.
  • Lead by example through visible engagement and hands-on support.

This role is not limited to directing operations from an office; it requires active participation in the operation when the team needs leadership most.
Qualifications
Required
  • Minimum 5 years of Rooms Division leadership experience.
  • Minimum 3 years in a Director of Rooms, Hotel Manager, Director of Operations, or similar leadership role.
  • Full-service hotel experience required.
  • Strong knowledge of Front Office, Housekeeping, Security, Shuttle Operations, and Hotel Technology.
  • Proven success improving guest satisfaction scores and operational KPIs.
  • Proven experience leading large teams and multiple department heads.
  • Strong financial acumen and labor management skills.
  • Excellent communication and presentation skills.
  • Ability to lead organizational change and execute corporate initiatives.

Preferred
  • Multi-property or large hotel experience.
  • Experience with airline crew operations.
  • Experience managing hotels with 250+ guestrooms.
  • Brand experience within major hotel organizations.

Leadership Competencies
The ideal candidate demonstrates:
  • Strategic Thinking
  • Operational Excellence
  • Accountability
  • Ownership Mentality
  • Team Development
  • Emotional Intelligence
  • Financial Acumen
  • Communication Excellence
  • Problem Solving
  • Adaptability
  • Guest-Centric Leadership
  • Change Management
  • Results Orientation
  • Ability to Inspire and Influence Others

Success Looks Like
A successful Director of Rooms:
  • Consistently improves guest satisfaction scores.
  • Maintains strong labor and expense controls.
  • Creates operational consistency across all departments.
  • Builds a strong leadership bench.
  • Executes corporate initiatives successfully.
  • Anticipates challenges before they impact guests.
  • Drives accountability through measurable results.
  • Communicates and reinforces the General Manager's vision daily.
  • Creates an engaged team focused on one mission: delivering exceptional experiences for guests, clients, and team members.

Anticipated Pay Range & Additional Job Information
$85k - $100k
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here's a snapshot of what we offer:
  • Medical, Dental & Vision Insurance
  • Health Savings Account (HSA) with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation & Sick Time
  • Paid Parental Leave
  • Company-Paid Life Insurance
  • Company-Paid Short-Term & Long-Term Disability
  • Hospital Indemnity, Critical Illness & Accident Insurance
  • Educational Assistance
  • Sonesta Hotel Discounts (yes, you'll want to use these ✈️)
  • Additional Perks & Employee Discounts

Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.

What Sonesta International Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply