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Rooms Division Director Jobs (NOW HIRING)

AccorHotel

Director of Rooms

Austin, TX · On-site

Establish and monitor effective goals and measurements for the Division through the utilization of ... Customer Service Champion - lead all Rooms Division departments to monitor, engage, support and ...

Aman Group

Director of Rooms - Aman New York

New York, NY · On-site

$145K - $170K/yr

Role The Director of Rooms is responsible for the leadership and overall performance of the Rooms Division in accordance with the policies, standards, and procedures established by Aman New York.

Aman

Director of Rooms - Aman New York

New York, NY · On-site

$145K - $170K/yr

Role The Director of Rooms is responsible for the leadership and overall performance of the Rooms Division in accordance with the policies, standards, and procedures established by Aman New York.

AccorHotel

Director of Rooms

Austin, TX · On-site

Establish and monitor effective goals and measurements for the Division through the utilization of ... Customer Service Champion - lead all Rooms Division departments to monitor, engage, support and ...

Auberge Collection

Director of Rooms

Washington, CT · On-site

Manage the day-to-day operations of the rooms division, overseeing front office, housekeeping, and guest services to ensure a smooth and efficient operation. * Implement and uphold high standards of ...

Crescent

Director of Rooms

Honolulu, HI · On-site

$100K - $110K/yr

Hotel discounts at Crescent-managed properties across North America What You'll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front ...

Crescent Hotels

Director of Rooms

Honolulu, HI · On-site

$100K - $110K/yr

Hotel discounts at Crescent-managed properties across North America What You'll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front ...

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Rooms Division Director information

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$27K

$100K

$170.5K

How much do rooms division director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for rooms division director in the United States is $99,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $111,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a rooms division director?

To thrive as a Rooms Division Director, you need extensive knowledge of hotel operations, revenue management, and staff supervision, usually backed by a hospitality degree and significant managerial experience. Familiarity with property management systems (PMS), front office and housekeeping software, and budgeting tools is crucial. Strong leadership, conflict resolution, and effective communication skills set top performers apart in this role. These competencies ensure operational efficiency, guest satisfaction, and profitability in a dynamic hospitality environment.

What is a rooms division director?

A Rooms Division Director is a senior management professional in the hospitality industry who oversees the operations of the rooms division in a hotel, which typically includes the front office, housekeeping, and sometimes guest services and reservations. Their role is to ensure efficient guest check-in and check-out processes, maintain high standards of cleanliness, and maximize room occupancy and revenue. They also manage departmental budgets, staff training, and guest satisfaction. The Rooms Division Director plays a critical role in ensuring a seamless guest experience and the smooth operation of key hotel departments.

What are some common challenges faced by a rooms division director, and how can they effectively address them?

Rooms Division Directors often encounter challenges such as maintaining high occupancy rates while ensuring exceptional guest satisfaction, managing large and diverse teams, and coordinating between multiple departments like housekeeping and front office. Effective communication, strong leadership, and the ability to adapt to rapidly changing guest needs are key to overcoming these challenges. Proactively analyzing performance metrics and fostering a collaborative work environment helps in identifying issues early and implementing solutions that enhance both operational efficiency and guest experience.

What is the difference between Rooms Division Director vs Front Office Manager?

AspectRooms Division DirectorFront Office Manager
ResponsibilitiesOversees all front desk, housekeeping, reservations, and guest services departments, focusing on overall guest experience and operational efficiency.Manages daily front desk operations, guest check-in/out, and staff scheduling, ensuring smooth front office functions.
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skills.Requires hospitality experience, customer service skills, and often a hospitality or hotel management background.
Work EnvironmentExecutive-level role overseeing multiple departments within a hotel or resort.Operational role primarily based at the front desk or reception area.

The Rooms Division Director has a broader, strategic oversight of all guest services departments, while the Front Office Manager focuses specifically on front desk operations. Both roles require hospitality experience and leadership skills, but the Director's role is more comprehensive and senior.

More about Rooms Division Director jobs
What cities are hiring for Rooms Division Director jobs? Cities with the most Rooms Division Director job openings:
What are the most commonly searched types of Rooms Division jobs? The most popular types of Rooms Division jobs are:
What states have the most Rooms Division Director jobs? States with the most job openings for Rooms Division Director jobs include:
What job categories do people searching Rooms Division Director jobs look for? The top searched job categories for Rooms Division Director jobs are:
Rooms Division Director jobs near you
Infographic showing various Rooms Division Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $99,975 per year, or $48.1 per hour.

Director of Rooms

AccorHotel

Austin, TX • On-site

Full-time

Posted 4 days ago

Job description

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description
  • Consistently offers professional, engaging and friendly service
  • Contributing Member of the Hotel Executive Committee
  • Demonstrate a commitment to Leadership, Guest Service excellence and our Brand Promise.
  • Provide coaching and mentoring to Leaders and Colleagues alike, and create an environment that allows Leaders & Colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
  • Lead by example.
  • Responsible for the smooth and efficient operation of the Valet, Front Office (Front Desk, Royal Service, Concierge & Guest Services), Guest Experience, Fairmont Gold and Housekeeping.
  • Establish and monitor effective goals and measurements for the Division through the utilization of the tools and resources with the Performance Management Program (PMP).
  • Pro active and engaged recruitment, selection, training, mentoring and development of Leaders and Colleagues to ensure a Pipeline of Rooms Division talent is ready for promotion within the Hotel and within the brand.
  • Ensures brand (inc. Loyalty & LQA), Forbes Travel Guide, and service standards are in place, maintained, embraced, audited, improved upon and celebrated.
  • Review industry trends for new and innovative product and service opportunities.
  • Ensures that Guest and Colleague concerns are resolved satisfactory in a professional and timely manner, and create an environment where there is a feeling of ownership by all departments when it comes to Guest & Colleague concerns.
  • Customer Service Champion - lead all Rooms Division departments to monitor, engage, support and embrace Voice of the Guest & Social Media Guest Satisfaction daily, monthly & yearly results and rankings to ensure there is a consistent focus of continued improvement   
  • Active participant and leader for all Rooms and public area Capital & Renovation projects.
  • Actively involved in Health & Safety and all colleague committees with a focus on enhancing culture for hotel colleagues and leaders
  • Key active participant on the hotel Revenue Management Team, and continued focus to ensure revenue and inventory management practices are in place so as to maximize revenues for the Hotel and for the Owners. 
  • Maximization of revenues and effective cost control.
  • Utilizes labour management tools (Watson) and tactics to ensure the right amount of people are in the right place at the right time for the right job.
  • Responsible for Crisis management and BCP plans for the Division, and being an active member of hotel crisis management team.
  • Development of annual & monthly Operational & Capital Budgets & Forecasts; expenses, staffing levels and productivity.
  • Involved in the development and execution of the Hotel Strategic Plan.
  • Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required.
  • Ensure representation of division on hotel environmental committee. Ensure environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented.
  • Maintain excellent relationships with business partners and the community.
  • Other duties & responsibilities as assigned
Qualifications
  • Proven ability to effectively lead, motivate, coach and develop your team
  • Strong guest service orientation and training skills background
  • Highly motivated, organized, goal and results oriented individual who thrives under pressure
  • Effective tracking and follow up skills
  • Strong presentation and public speaking skills
  • Comprehensive knowledge of Front Office and Housekeeping operations, policies, procedures and Expense management
  • Operational knowledge of Excel, Word, PowerPoint
Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V

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