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Rma Processor Jobs (NOW HIRING)

Zonar

Lead RMA Quality Specialist

Lakeland, FL · On-site

Train new and existing team members on RMA processing procedures, quality inspection standards, and documentation requirements * Monitor team performance and throughput, identifying bottlenecks and ...

Vultr

RMA Systems Engineer

Identify recurring failure patterns and recommend improvements to RMA workflows, vendor processes, and hardware lifecycle management. * Create and maintain detailed technical documentation, including ...

Analog Devices

Lead RMA Rework Inspector

Chelmsford, MA · On-site

Familiarity with RMA processing, repair verification, and failure analysis support. * IPC certification or military-standard inspection certification. For positions requiring access to technical data ...

Nextek, Inc.

RMA Coordinator

Madison, AL

Manage the start up process for Epicor RMA database * Report Weekly RMA trends. * Coordinate Debit and/or replacement product with CSR's, PM's, or Finance as req'd by the product classification. * We ...

Analogdevices

Lead RMA Rework Inspector

Chelmsford, MA · On-site

Familiarity with RMA processing, repair verification, and failure analysis support. * IPC certification or military-standard inspection certification. For positions requiring access to technical data ...

American Battery Solutions

RMA Line Technician

Springboro, OH · On-site

$15.75 - $20/hr

The RMA Line Technician is responsible for analyzing and remanufacturing battery packs returned ... Adhere to all company policies, processes, and procedures. * Performs other duties as requested ...

Coast Personnel

RMA/Repair Tech

Madison, AL

Manage the start up process for Epicor RMA database * Report Weekly RMA trends. * Coordinate Debit and/or replacement product with CSRs, PMs, or Finance as reqd by the product classification. * We ...

Automation Solutions Inc

RMA Coordinator

Franklin, MA

$44K - $56K/yr

Process incoming RMA requests submitted through the RMA Form or Action Requests * Serve as the primary point of contact with the customer throughout the return process * Evaluate and categorize ...

ACS Staffing, Inc.

Warehouse Processor

Bellflower, CA · On-site

$21/hr

... RMA matches the product returned. • Quality inspect items to make sure they are in pristine ... daily processing goal of 100+ items. • Communicate with Account Managers to report damaged ...

EPC Power Corporation

RMA Test Technician

Simpsonville, SC · On-site

$19.50 - $26.50/hr

The RMA Technician is responsible for supporting the full RMA lifecycle, including testing ... Ability to follow instructions while taking initiative to improve processes * Experience working in ...

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How much do rma processor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for rma processor in the United States is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.23 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

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Rma Processor jobs near you
Infographic showing various Rma Processor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,822 per year, or $16.7 per hour.

Lead RMA Quality Specialist

Zonar

Lakeland, FL • On-site

Full-time

Re-posted 18 days ago

Job description


The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA Quality team, ensuring returned devices are processed accurately and efficiently, quality inspection standards are upheld, and manufacturer returns are owned end to end. This role serves as the primary technical and organizational lead for the RMA Quality function, working hands-on alongside the team while driving performance, process consistency, and continuous improvement. The Lead RMA Quality Specialist reports to the Distribution Center Manager and acts as the operational point of contact for all RMA quality activities.
Key Responsibilities and Duties
  • Lead, direct, and organize the daily workflow of the RMA Quality team to ensure timely and accurate processing of all returns and inspections
  • Serve as the primary point of escalation for team members on technical, process, or disposition questions
  • Train new and existing team members on RMA processing procedures, quality inspection standards, and documentation requirements
  • Monitor team performance and throughput, identifying bottlenecks and implementing corrective actions
  • •    Foster a culture of accountability, accuracy, and continuous improvement within the team
  • Own the end-to-end manufacturer return process, including initiating returns, tracking shipments, managing documentation, and following up to resolutio
  • Maintain accurate records of all manufacturer return activities in Microsoft Dynamics Business Central
  • Communicate status updates and escalate unresolved manufacturer return issues to the Distribution Center Manager
  • Identify trends in manufacturer returns and work cross-functionally with engineering and procurement to address root causes
  • Oversee and perform processing of returned RMA packages in a timely and accurate manner
  • Determine and approve appropriate disposition for returned devices: refurbishment, manufacturer warranty return, or recycling
  • Configure refurbished devices for redeployment into GPS tracking applications
  • Ensure proper handling, labeling, and storage of returned devices to maintain inventory accuracy and traceability
  • Manage Samsung tablet warranty program, including evaluating returned tablets, determining warranty coverage, and coordinating returns to Samsung repair partner
  • Test and diagnose hardware and software issues on returned and in-process devices
  • Perform and oversee repairs, software and firmware updates, and full refurbishment of units
  • Use electronic test equipment, hand tools, test fixtures, and computer workstations to perform and document testing
  • Accurately log test results and track failure trends to support root cause analysis
  • Review and validate team test results and documentation for accuracy and completeness
  • Perform and lead first article inspections on sub-assemblies and finished goods to verify conformance with source control drawing specifications
  • Document and report inspection findings, drive corrective actions to resolution, and monitor outcomes
  • Ensure calibration and maintenance of all inspection equipment is performed on schedule
  • Identify recurring quality issues and lead root cause analysis and process improvement efforts
  • Maintain accurate and thorough records for all returns, repairs, inspections, and test results
  • Write, review, and maintain work procedures and standard operating documentation for the RMA Quality function
  • Communicate findings clearly in written and verbal form to management and cross-functional teams
  • Ensure the team follows all housekeeping, safety, and quality compliance procedures

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required; AA degree or technical degree preferred
  • Prior experience in a lead, senior, or team lead capacity preferred
  • Experience troubleshooting complex hardware and software systems
  • Strong computer hardware skills; proficiency in Microsoft Office (Excel, Word, Access)
  • Working knowledge of Microsoft Dynamics Business Central or similar ERP/inventory system preferred
  • Strong analytical skills and attention to detail
  • Demonstrated ability to lead, organize, and motivate a team in a fast-paced environment
  • Clear written and verbal communication skills with ability to escalate and document effectively
  • Ability to work independently, prioritize competing tasks, and drive work to completion

Salary: $55k-60k/yr
Benefits: Careers | Zonar
 

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About Zonar

Sourced by ZipRecruiter

Industry

Individual, family and community social assistance

Company size

1 - 10 Employees

Headquarters location

Oakton, VA, US

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