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Rma Processor Jobs in Pasadena, MD (NOW HIRING)

Magnolia Plumbing

Warehouse Associate

Laurel, MD · On-site

$15.75 - $18.75/hr

Flag inventory discrepancies, damaged goods, or miscounts to the Warehouse Manager for appropriate inventory adjustments. * Assist with RMA processing by tagging returned items for the Warehouse ...

Joseph J Magnolia

Warehouse Associate

Laurel, MD · On-site

$15.75 - $18.75/hr

Flag inventory discrepancies, damaged goods, or miscounts to the Warehouse Manager for appropriate inventory adjustments. * Assist with RMA processing by tagging returned items for the Warehouse ...

Elovate

Sr. Field Service Technician

Linthicum, MD · On-site

Manage and maintain FM1 and Vitronic equipment, including certifications, rework, and RMA ... Identify and implement process improvements to increase operational efficiency. * Conduct audits ...

IEI Plastics

Inside Sales Specialist

Columbia, MD

MONITORS AND PROCESS COMPLAINTS, RETURNS AND DAMAGED GOODS WITH SALES AND SHIPPING TEAM. FOLLOWS PROPER RMA PROCEDURE TO ENSURE CUSTOMER SATISFACTION. ESPONSIBLE FOR KEEPING CUSTOMER RECORDS, PROCESS ...

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Rma Processor information

See Pasadena, MD salary details

$9

$16

$26

How much do rma processor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for rma processor in Pasadena, MD is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $19.52 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

Rma Processor jobs near you
Infographic showing various Rma Processor job openings in Pasadena, MD as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $35,350 per year, or $17 per hour.

Warehouse Associate

Laurel, MD • On-site

Magnolia Plumbing
See more jobs at Magnolia Plumbingexternal

$15.75 - $18.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Description

About Magnolia Plumbing, LLC

For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.


We believe the best service starts with the best people, so we hire the best and invest in their success.


 Magnolia Plumbing, LLC is seeking a reliable and detail-oriented Warehouse Clerk to join our team. This position is responsible for the daily receiving, stocking, pulling, and organization of inventory, while maintaining accurate receiving and truck stock records in ServiceTitan. The ideal candidate is organized, dependable, comfortable with repetitive tasks and data entry, and able to work effectively in a fast-paced warehouse environment.


Responsibilities
  • Receive incoming shipments, verify materials against packing slips and purchase orders, and properly put away stock.
  • Pick and stage materials for jobs, projects, and technician truck restocks.
  • Perform routine cycle counts of assigned inventory bins and sections.
  • Keep the warehouse clean, organized, and properly labeled.
  • Identify and report damaged, defective, missing, or incorrect materials to the Warehouse Manager for adjustment.
  • Assist with loading and unloading trucks and coordinating will-call pickups.
  • Perform material transfers between warehouse locations and technician trucks.
  • Track and process material returns.
  • Log receiving against open purchase orders in ServiceTitan and confirm quantities received.
  • Update purchase order status in ServiceTitan as shipments arrive, including partially received and fully received orders.
  • Process truck stock transfers by moving items from warehouse locations to individual technician truck records.
  • Pull and stage materials based on job and project material lists generated in ServiceTitan.
  • Update inventory bin and location fields in ServiceTitan as stock is reorganized.
  • Flag inventory discrepancies, damaged goods, or miscounts to the Warehouse Manager for appropriate inventory adjustments.
  • Assist with RMA processing by tagging returned items for the Warehouse Manager to adjust in inventory.
  • Maintain accurate inventory and receiving information in ServiceTitan.
  • Work closely with the Warehouse Manager, Purchasing, field technicians, and other departments to ensure materials are available when needed.

Requirements

  • Prior warehouse, stockroom, or inventory clerk experience preferred.
  • Basic computer literacy and the ability to learn and use ServiceTitan's inventory screens.
  • Strong attention to detail and accuracy.
  • Comfortable performing repetitive tasks and data entry.
  • Ability to accurately receive, organize, count, pull, and transfer inventory.
  • Ability to maintain a clean, organized, and properly labeled warehouse.
  • Reliable follow-through and ability to work effectively with warehouse and field personnel. 

Benefits & Culture

  • Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
  • Company contributions to 401(k) and HSA.
  • Company-paid Employee Assistance Program (EAP) and mental health coverage.
  • Company-paid Basic Life Insurance Policy.
  • Paid time off (PTO) available from day one.
  • Empowered environment: we trust you to own your work.
  • Opportunity to pursue trade school and ongoing professional development.
  • Safety Incentive bonus.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.

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