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Rma Processor Jobs (NOW HIRING)

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

MC Test Service Inc

RMA Coordinator

Melbourne, FL · On-site

Receive, review, process, and track incoming and outgoing RMA materials to ensure timely disposition and resolution. * Maintain RMA databases, tracking systems, and associated records to ensure ...

SolGenie

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Design, customize, configure, and test SAP SD modules, specifically focusing on RMA processes. Identify gaps and develop solutions to address them. * Act as a liaison with clients for troubleshooting ...

Star Pipe Products

RMA Specialist

Houston, TX

RMA Processing: Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges. Verifies ...

Star Pipe Products, Ltd.

RMA Specialist

Houston, TX

RMA Processing: Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges. Verifies ...

Star Pipe Products

RMA Specialist

Houston, TX · On-site

$23/hr

Responsibilities RMA Processing: * Manage and process all customer product return requests in ... accordance with company guidelines and warranty terms. Must be familiar with restocking ...

Fairway Staffing Solutions

QC/RMA

Irvine, CA · On-site

This role also supports RMA processing, documentation, training, and continuous improvement initiatives within the quality department. Position Summary: The Quality Control Inspector is responsible ...

Fairway Staffing Solutions

QC/RMA

Irvine, CA · On-site

This role also supports RMA processing, documentation, training, and continuous improvement initiatives within the quality department. Position Summary: The Quality Control Inspector is responsible ...

NextLink

RMA Specialist

Lincoln, NE

Equipment Testing and RMA Processing: * Test returned equipment, including electrical testing, to diagnose issues and verify functionality. * Document and report findings for each tested item.

NextLink

RMA Specialist

Lincoln, NE · On-site

Equipment Testing and RMA Processing: * Test returned equipment, including electrical testing, to diagnose issues and verify functionality. * Document and report findings for each tested item.

Bode North America Inc

RMA Technician

Spartanburg, SC · On-site

The RMA Technician ensures a smooth and efficient process for handling returns, from receipt through to resolution or replacement. Key Responsibilities: * Product Inspection and Diagnosis: oReceive ...

Foxconn Technology Group

RMA Administrator

Houston, TX · On-site

Collaborate closely with internal departments to ensure smooth RMA processes. Basic Qualifications & Skills * Precision and strong attention to detail. * Excellent verbal and written communication ...

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How much do rma processor jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for rma processor in the United States is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.23 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

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Rma Processor jobs near you
Infographic showing various Rma Processor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 9% Part Time, 7% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,822 per year, or $16.7 per hour.

RMA Manager

Mount Pleasant, WI • On-site

Foxconn WI
See more jobs at Foxconn WIexternal

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Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

RMA Manager

Department: Supporting Quality

Employment Type: Full Time

Location: SMC

Description

FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.

Responsibilities
  • Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
  • Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
  • Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
  • Establish and maintain RMA procedures, work instructions, and documentation standards
  • Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
  • Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
  • Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
  • Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
  • Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
  • Support customer escalations related to returned products and ensure timely resolution
  • Oversee disposition decisions including repair, scrap, return to customer, or replacement
  • Lead cross-functional problem-solving efforts to address recurring product or process issues
  • Ensure compliance with quality standards, customer requirements, and internal policies
  • Train and develop team members on RMA processes, systems, and best practices
  • Support audit activities related to RMA processes and documentation
  • Drive reporting and visibility of RMA performance metrics to leadership
  • Other Duties as assigned
Qualifications
  • Bachelor’s Degree in Engineering strongly preferred
  • 5+ years of experience in RMA, repair operations, quality, or manufacturing environment
  • Experience in electronics manufacturing, PCBA, or repair operations preferred
  • Strong understanding of RMA processes, failure analysis, and product lifecycle
  • Experience working with ERP/MES systems for tracking and reporting
  • Strong analytical and problem-solving skills with a data-driven approach
  • Excellent communication and leadership skills with the ability to manage cross-functional teams
  • Ability to manage multiple priorities in a fast-paced production/warehouse environment
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Experience with customer-facing quality or service processes preferred
  • Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds
Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
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