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Rma Processor Jobs in Cleveland, OH (NOW HIRING)

TPC Wire and Cable

Purchasing Expeditor

Macedonia, OH · On-site

Support RMA processing by coordinating with suppliers, Quality, Warehouse, and Purchasing on return authorizations, replacement material, credits, corrective action follow-up, and shipment status ...

Posted today

Talent Tool and Die, Inc.

Quality Manager

Berea, OH · On-site

Manage RMA process and material. Education and Experience: * Bachelor's degree in relevant field preferred, or a combination of education and experience will be considered * At least five years of ...

Talent Tool and Die

Quality Manager

Berea, OH

Manage RMA process and material. Education and Experience: * Bachelor's degree in relevant field preferred, or a combination of education and experience will be considered * At least five years of ...

Kyntronics

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Jr. Manufacturing Technician

Cleveland, OH · On-site

$43K - $52K/yr

... RMA) process. This position provides practical experience working with electro-mechanical and electro-hydraulic systems, allowing the individual to develop skills in mechanical assembly, failure ...

Kyntronics

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Jr. Manufacturing Technician

Strongsville, OH · On-site

$43K - $52K/yr

... RMA) process. This position provides practical experience working with electro-mechanical and electro-hydraulic systems, allowing the individual to develop skills in mechanical assembly, failure ...

Kyntronics

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Jr. Manufacturing Technician

Solon, OH · On-site

$43K - $52K/yr

... RMA) process. This position provides practical experience working with electro-mechanical and electro-hydraulic systems, allowing the individual to develop skills in mechanical assembly, failure ...

Kyntronics

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Jr. Manufacturing Technician

Akron, OH · On-site

$43K - $52K/yr

... RMA) process. This position provides practical experience working with electro-mechanical and electro-hydraulic systems, allowing the individual to develop skills in mechanical assembly, failure ...

Kyntronics

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Jr. Manufacturing Technician

Cleveland, OH · On-site

$43K - $52K/yr

... RMA) process. This position provides practical experience working with electro-mechanical and electro-hydraulic systems, allowing the individual to develop skills in mechanical assembly, failure ...

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All JobsRma Processor JobsRma Processor Jobs in Cleveland, OH

Rma Processor information

See Cleveland, OH salary details

$8

$16

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How much do rma processor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for rma processor in Cleveland, OH is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.65 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

What are popular job titles related to Rma Processor jobs in Cleveland, OH?

For Rma Processor jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Rma Processor jobs in Cleveland, OH look for?

The top searched job categories for Rma Processor jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Rma Processor jobs?

Cities near Cleveland, OH with the most Rma Processor job openings:

Rma Processor jobs near you
Infographic showing various Rma Processor job openings in Cleveland, OH as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $33,772 per year, or $16.2 per hour.

Returns Coordination Specialist

Keltec Technolab

Twinsburg, OH • On-site

$18 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Embark on Your Journey as a Returns Coordination Specialist at KELTEC, Inc.

For over four fruitful decades, KELTEC, Inc. has established itself as the number one producer of air-oil separators across North America. Our company offers a platform for you to learn and progress in your career, especially if you're passionate about customer satisfaction and operational excellence.

Why Join Us?

We provide an excellent benefits package, including medical, dental, vision coverage, Group Life/AD&D, the option for additional family coverage, paid time off, recognized holidays, a commission structure, and a 401k matching plan.

Your Key Responsibilities:

The Returns Coordination Specialist will efficiently handle customer product returns, ensuring all processes are carried out correctly and swiftly.

  • Receive and manage return requests, distributing RMA numbers according to guidelines.
  • Discuss return protocols, troubleshooting, and solutions with customers.
  • Ensure customers receive complete details on return and warranty processes.
  • Spearhead collaboration with logistics, warehouse, and technical support for returns.
  • Carry out assessments of returned products to verify terms compliance.
  • Manage updates on customer records and facilitate prompt credit or replacements.
  • Spot recurring return patterns and flag them for managerial insight to support quality improvements.
  • Deal with any escalations or disputes in a courteous and client-centered manner.
  • Keep detailed case records related to RMA, including reasons and outcomes.
  • Play a role in refining RMA processes to enhance customer experiences and efficiency.
  • Pursue related tasks as needed.
What Sets You Apart
  • High School Diploma required.
  • At least one year of relevant experience in customer service, preferably in e-commerce, retail, or a manufacturing environment.
  • Proven experience in customer service within a manufacturing or industrial sector.
  • Outstanding communication and relationship-building skills, especially in challenging contexts.
  • Advanced skills with Microsoft Office tools – Word, Excel, Outlook.
  • Unwavering attention to detail and organization prowess.
  • Versatility to work independently as well as part of a team in fast-paced scenarios.
  • Strong problem-solving skills paired with a proactive service approach.

Ideal Qualifications:

  • An Associate degree in Business, Sales, Marketing, Communications, or a similar field.
  • Experience with RMA software, ERP systems, or inventory tools.
  • Acquaintance with warranty rules, consumer laws, or similar industry guidelines.
  • Technical product knowledge, applicable to the relevant industry.
Working Arrangements

While the regular hours span from 8:00 am to 5:00 pm, you may be required to adjust outside these hours, reflecting our company's demands.

Physical Capabilities: Effective mobility and strength to execute office tasks are necessary. This includes speaking, hearing, and computing keyboard operations. Daily duties involve standing, seating, and movements that occasionally include stooping, bending, or reaching — weight engagement up to 25 pounds.