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Rma Processor Jobs (NOW HIRING)

Fairway Staffing Solutions

QC/RMA

Irvine, CA · On-site

$19/hr

This role also supports RMA processing, documentation, training, and continuous improvement initiatives within the quality department.Key Responsibilities:Perform inspections on incoming supplier ...

Hamilton

Service RMA Coordinator

Reno, NV · On-site

$18 - $23.50/hr

Responsible for processing, monitoring, and expediting Return Material Authorizations (Warranty and ... RMA entry and documentation into Master Control. * Some Technical Support to troubleshoot inquiries ...

Epic Aircraft

Warranty/RMA Specialist

Bend, OR · On-site

$24 - $30/hr

The Warranty/RMA Specialist also coordinates the logistics of returned materials and helps drive ... Process returns for non-conforming materials and products in a timely and accurate manner

Epic Aircraft

Warranty/RMA Specialist

Bend, OR · On-site

$24 - $30/hr

The Warranty/RMA Specialist also coordinates the logistics of returned materials and helps drive ... Process returns for non-conforming materials and products in a timely and accurate manner

Super Micro Computer

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

Essential Duties and Responsibilities: • Handling defective parts and dealing with vendors for RMA process • Packaging and shipping coordination of incoming and outgoing power supplies • ...

Hamilton Company

Service RMA Coordinator

Reno, NV · On-site

$18 - $23.50/hr

Responsible for processing, monitoring, and expediting Return Material Authorizations (Warranty and ... RMA entry and documentation into Master Control. * Some Technical Support to troubleshoot inquiries ...

ViaPath Technologies

RMA Coordinator 2

Grand Prairie, TX · On-site

$17 - $22.25/hr

Dealing with vendors for RMA process * Shipping coordination of incoming and outgoing RMA parts * Focusing on products for vendor return * Physical inventory transfer within departments and inventory ...

ViaPath Technologies

RMA Coordinator 2

Grand Prairie, TX

$17 - $22.25/hr

Dealing with vendors for RMA process * Shipping coordination of incoming and outgoing RMA parts * Focusing on products for vendor return * Physical inventory transfer within departments and inventory ...

Hamilton Company

Service RMA Coordinator

Reno, NV · On-site

$18 - $23.50/hr

Responsible for processing, monitoring, and expediting Return Material Authorizations (Warranty and ... RMA entry and documentation into Master Control. * Some Technical Support to troubleshoot inquiries ...

ViaPath Technologies

RMA Coordinator 2

Grand Prairie, TX

$17 - $22.25/hr

Dealing with vendors for RMA process * Shipping coordination of incoming and outgoing RMA parts * Focusing on products for vendor return * Physical inventory transfer within departments and inventory ...

Hamilton Company

Service RMA Coordinator

Reno, NV · On-site

$18 - $23.50/hr

Responsible for processing, monitoring, and expediting Return Material Authorizations (Warranty and ... RMA entry and documentation into Master Control. * Some Technical Support to troubleshoot inquiries ...

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How much do rma processor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for rma processor in the United States is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.23 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

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Rma Processor jobs near you
Infographic showing various Rma Processor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,822 per year, or $16.7 per hour.

Reverse Logistics / Sr. RMA Specialist

Rently

Camarillo, CA • On-site

$25 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Job Type
Full-time
Description
The Reverse Logistics / Sr RMA Specialist is responsible for managing product RMAs, returns, and exchanges. This role ensures efficient processing of returned merchandise and timely communication to the appropriate departments. The position will focus on return trends, process accuracy, opportunities for improvement and maintaining compliance with Rently policy. This role is also responsible for providing weekly, monthly, and quarterly reports and presentations.
This is a senior individual-contributor role for someone who can work independently, challenge existing processes, and drive the reverse logistics function forward rather than simply run it. The current RMA process is functional; this role is charged with elevating it - deeper data and trend analysis, stronger cross-team policy adherence, proactive client education, and converting manual reporting into automated workflows.
Requirements
RMA Processing
  • Own the end-to-end RMA process - intake, authorization, inspection coordination, and disposition decisioning (repair, scrap, or vendor return) - with full independent authority.
  • Compile complete documentation for vendor claims and chargebacks (US distributors and overseas manufacturers) and hand off to Accounting for negotiation and recovery.
  • Build and maintain a structured data collection framework for returns - reason codes, root-cause classification, and SKU/vendor/client tagging.
  • Conduct ongoing trend analysis on return volume, rate, and root cause by SKU, vendor, and client; surface systemic issues to the Inventory Control Manager and Director of Logistics with recommended actions.
  • Partner with Sales, Customer Support, and Fulfillment to drive consistent RMA policy adherence; identify and help close policy gaps or inconsistent enforcement across teams.
  • Develop client-facing education and communication to reduce avoidable or policy-violating returns (return windows, condition requirements, restocking fees, etc.).
  • Lead the conversion of manual RMA reports and tasks into automated workflows and dashboards (NetSuite saved searches, Salesforce reporting, or similar), partnering with IT/systems resources as needed.
  • Maintain and evolve RMA SOPs and documentation as processes are improved.
  • Act as the primary point of contact go-to resource for internal stakeholders, cross-functional partners, and clients on reverse logistics status, questions, and escalations.
  • Present findings and improvement recommendations to leadership on a regular cadence.
  • Process all returns such as; RMAs, Returns, Exchanges, and Blind Returns, using ERP system
  • Communicate all findings to the appropriate departments and personnel
  • Identify and communicate any return trends
  • General understanding of testing and / or pairing Rently products
  • Review and verify warranty information according to company policies

Data Integrity
  • Responsible for overseeing all return logs for accuracy and completeness
  • Report return data on a weekly and monthly basis
  • Present a slide presentation every quarter, focusing on returns and product failures
  • Lead monthly RMA workshop meetings

Process Improvement & Operations
  • Identify roadblocks, inefficiencies, and improvement opportunities in Return processes
  • Develop or modify standard operating procedures (SOPs) as needed
  • Drive improvements in return efficiency and space utilization

Equipment, Facilities & Safety
  • Check, maintain, and operate equipment in accordance with maintenance and safety guidelines
  • Comply with all company policies, procedures, and safety rules

Success Metrics / KPIs
  • Return accuracy and reduction in blind returns
  • Timely and accurate RMA processing
  • ERP date integrity and audit readiness
  • Process improvements to increase efficiency, reduce errors, adds to a positive client experience

Skills and Qualifications
  • 3+ years of experience in RMA processing
  • Demonstrated success building or improving cross-functional processes and driving policy adoption without formal authority over other teams.
  • MRP/ERP experience required (NetSuite ERP and Salesforce CRM preferred)
  • Proficiency with Google Workspace or Microsoft Office (e.g., VLOOKUPs)
  • Strong analytical, problem-solving, and organizational skills
  • Ability to work collaboratively in a fast-paced, deadline-driven environment
  • Comfortable challenging existing processes and independently proposing and implementing changes.
  • Proficiency in English (reading, writing, and verbal communication)
  • High School Diploma or GED required
  • Associate's degree or equivalent related certification preferred

Work Environment & Physical Requirements
  • This position operates in a warehouse environment and may require the use of personal protective equipment (PPE)
  • May be exposed to extreme temperatures depending on season and weather

For applicants located in California, the hourly range for this full-time role is expected to be $25-$29 per hour. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications, and that the expected salary range may be different for candidates located outside of California.
Full-Time Employee Benefits:
75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.
401k with 3% Rently match
Paid time off
Sick time off
Partial gym membership reimbursement
Partial pet insurance reimbursement
Career growth opportunities
Professional development opportunities
Work related travel opportunities (dependent on role)
Company gatherings & team events
And more!
Rently is an ISO 27001 and PIMS 27701 Certified Organization
By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.
Salary Description
$25-$29 an hour

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