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Rma Processor Jobs in Chicago, IL (NOW HIRING)

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Provide customers with product recommendations, identifying cross-sell/up-sell opportunities when appropriate. • Oversee the end-to-end online ordering and RMA process for the ecommerce channel • ...

Uponor North America

Warehouse Clerk

Aurora, IL · On-site

$18 - $21.50/hr

... and processing incoming stock and materials, picking and filling orders from stock, packing ... Receipt of RMA's (Returned Material) and confirm with open RMA's for validity. Confirm all items ...

Uponor North America

Warehouse Clerk

Aurora, IL · On-site

$18 - $21.50/hr

... and processing incoming stock and materials, picking and filling orders from stock, packing ... Receipt of RMA's (Returned Material) and confirm with open RMA's for validity. Confirm all items ...

VIVA USA INC

Service Technician

Chicago, IL · On-site

... RMA process) Operate shop machinery and hand tools in a hands-on environment Follow all company and industry safety standards and procedures Notes : 6 : 00AM 2 : 30PM 15% traveling. Normally onsite.

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

Inspect products returned to manufacturing and assist with Return Material Authorization (RMA) processes. * Implement, maintain, and ensure compliance with Alma quality system standards and service ...

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All JobsRma Processor JobsRma Processor Jobs in Chicago, IL

Rma Processor information

See Chicago, IL salary details

$9

$17

$26

How much do rma processor jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for rma processor in Chicago, IL is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.81 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

What are popular job titles related to Rma Processor jobs in Chicago, IL?

For Rma Processor jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Rma Processor jobs in Chicago, IL look for?

The top searched job categories for Rma Processor jobs in Chicago, IL are:

Rma Processor jobs near you
Infographic showing various Rma Processor job openings in Chicago, IL as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $35,872 per year, or $17.2 per hour.

Sr. Engineer - Product

Worth, IL • On-site

SMS INFOCOMM CORPORATION
Personal Services • 201 - 500 employees
Learn more about SMS INFOCOMM CORPORATIONexternal

Full-time

Re-posted 3 days ago

SMS InfoComm rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Summary:

The Senior Product Engineer oversees the RMA (Return Merchandise Authorization) service operation while also managing communication with customers and project stakeholders. This role plays a crucial part in ensuring the smooth handling of product returns, identifying root causes of issues, and implementing effective solutions. The ability to communicate technical information clearly and manage relationships is essential for success in this position.

Essential Duties and Responsibilities include the following. Other duties not listed may be assigned.

Key Responsibilities:

  • RMA Service Management:
    • Oversee the RMA process from initiation through resolution, ensuring adherence to service level agreements (SLAs).
    • Analyze returned products to determine root causes of failures or defects.
    • Collaborate with cross-functional teams to implement corrective actions and preventive measures.
  • Technical Expertise:
    • Utilize technical knowledge to diagnose product issues and propose appropriate solutions.
    • Conduct failure analysis and provide detailed reports to stakeholders.
    • Drive continuous improvement initiatives to enhance product reliability and customer satisfaction.
  • Customer and Stakeholder Communication:
    • Serve as the primary point of contact for customers regarding RMA inquiries and escalations.
    • Communicate effectively with internal teams, including customer service, engineering, and manufacturing, to address customer concerns promptly.
    • Provide regular updates to stakeholders on RMA status, trends, and improvement actions.
  • Quality Assurance:
    • Develop and maintain RMA process documentation, including procedures and work instructions.
    • Ensure compliance with quality standards and regulatory requirements throughout the RMA lifecycle.
    • Collaborate with quality assurance teams to implement corrective actions based on RMA data analysis.
  • Documentation and Reporting:
    • Generate comprehensive reports on RMA trends, including root cause analysis and corrective actions.
    • Document RMA findings and resolutions in a clear and concise manner.
    • Prepare presentations and participate in meetings to discuss RMA performance and improvement strategies.

Education and/or Experience:

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field; Master's degree preferred.
  • Five years of experience in product engineering, RMA management, or related roles.

Essential Skills:

  • Proficiency in problem-solving techniques and root cause analysis methodologies.
  • Strong communication skills with the ability to convey technical information to both technical and non-technical audiences.
  • Experience in customer-facing roles, handling technical inquiries, and managing customer expectations.
  • Knowledge of quality management systems (ISO 9001, Six Sigma) and continuous improvement methodologies.

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Must be able to lift 25 pounds.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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