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Rma Analyst Jobs (NOW HIRING)

CHRISTENSEN ARMS

RMA TECHNICIAN/ GUNSMITH

Gunnison, UT · On-site

RMA Technician / Gunsmith Location: Gunnison, UT Job Type: Full-Time Schedule: Monday-Thursday, 40 ... Analyze customer returns and identify recurring trends to support continuous product improvement.

Etched

RMA & Repair Lead

San Jose, CA · On-site

$2.0K/mo

This role is deeply technical and hands-on: you'll own the repair, debug, and failure analysis ... Own the end-to-end RMA process -- from customer return authorization through triage, repair or ...

RMA Worldwide

Dispatcher

Houston, TX · On-site

$20 - $22/hr

RMA Worldwide Chauffeured Transportation is a leading provider of premium transportation services ... analysis). * Shift Flexibility: Willingness to work varied shifts, including early mornings ...

Hamilton Company

Warehouse Associate

Reno, NV · On-site

$16 - $19/hr

Enter progress information in RMA document pertaining to returned goods * Ensure parts requiring rebuild or in-depth mechanical analysis are delivered to the respective department * Must work ...

Hamilton Company

Decon / RMA Processor

Reno, NV · On-site

$20/hr

Enter progress information in RMA document pertaining to returned goods ... Ensure parts requiring rebuild or in-depth mechanical analysis are delivered to the respective ...

Advantech

RMA System Technician

Tustin, CA · On-site

$24 - $29/hr

RMA Systems Technician Location(s): Tustin, CA - Onsite Compensation: $24.00 - $29.00 About this ... Strong analytical and problem-solving skills with attention to technical detail. * Ability to ...

Pae

Senior Systems Engineer - RMA

Cocoa Beach, FL · On-site

$88K - $121K/yr

The successful candidates will function as technical analysts and integrators, supporting Launch ... Develop RMA models to provide current mission reliability and maintainability predictions for LTRS ...

Nvidia

Senior RMA Customer Experience Manager

Santa Clara, CA · On-site

$22.50 - $31/hr

The Senior RMA Customer Experience Manager will work with the key customer account team leads to ... Generate case management metrics and analyze data to identify process improvement opportunities.

Advantech USA

RMA System Technician

Tustin, CA

$24 - $28/hr

RMA Systems Technician Location(s): Tustin, CA - Onsite Compensation: $24.00 - $29.00 About this ... Strong analytical and problem-solving skills with attention to technical detail. * Ability to ...

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Rma Analyst information

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How much do rma analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for rma analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.
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Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

RMA TECHNICIAN/ GUNSMITH

CHRISTENSEN ARMS

Gunnison, UT • On-site

Full-time

Re-posted 18 days ago

Job description

RMA Technician / Gunsmith

Location: Gunnison, UT
Job Type: Full-Time
Schedule: Monday-Thursday, 40 hours per week (Fridays as business needs require)
Compensation: Competitive pay based on experience

Position Overview

Christensen Arms is seeking a skilled RMA Technician/Gunsmith to join our Manufacturing team. In this role, you will be responsible for diagnosing, repairing, testing, and documenting firearm issues received through our Return Material Authorization (RMA) process. You will work closely with Quality, Customer Service, Engineering, and Production teams to ensure every firearm meets Christensen Arms' high standards for quality, accuracy, and performance.

The ideal candidate has strong mechanical aptitude, extensive firearm knowledge, excellent troubleshooting skills, and takes pride in delivering exceptional workmanship.

Key Responsibilities
  • Diagnose, troubleshoot, and repair firearms returned through the RMA process.
  • Perform firearm assembly, disassembly, fitting, and functional testing.
  • Operate manual machine tools, including mills and lathes, to manufacture or modify firearm components.
  • Test fire repaired firearms and consistently demonstrate the ability to produce MOA accuracy while following established testing procedures.
  • Document repairs, testing results, and corrective actions using Microsoft Excel and company ERP/software systems.
  • Communicate technical findings clearly with Customer Service, Production, Engineering, and Quality teams.
  • Analyze customer returns and identify recurring trends to support continuous product improvement.
  • Collaborate with the Quality Assurance team by providing accurate repair data and technical reports.
  • Recommend and support continuous improvement initiatives to improve product quality, repair efficiency, and customer satisfaction.
  • Maintain firearms, tooling, and testing equipment in safe and operational condition.
  • Follow all company safety procedures, quality standards, and standard operating procedures (SOPs).
Required Qualifications
  • Associate degree, Technical Certificate, Gunsmithing Certificate, or equivalent vocational training in Gunsmithing, Machining, Firearms Technology, or a related field is required.
  • Professional gunsmithing experience is required.
  • Strong understanding of firearm diagnostics, repair, and mechanical troubleshooting.
  • Experience operating manual mills and lathes.
  • Knowledge of:
    • Remington 700 and Remington 700-style actions
    • AR-15 and AR-10 platforms
    • 1911 pistols
    • Headspace measurement and inspection
  • Experience using precision measuring instruments, including calipers, gauges, and borescopes.
  • Intermediate computer proficiency, including Microsoft Excel, Word, Outlook, and ERP or manufacturing software.
  • Excellent attention to detail and commitment to quality.
  • Strong written and verbal communication skills.
  • Ability to work independently while contributing effectively to a collaborative team environment.
Preferred Qualifications
  • Experience in a firearms manufacturing environment.
  • Familiarity with lean manufacturing or continuous improvement methodologies.
  • Experience with quality documentation and root cause analysis.
  • Knowledge of firearm accuracy testing and ballistics.
What Makes You Successful

The ideal candidate:

  • Takes ownership of repairs from diagnosis through final verification.
  • Produces consistently high-quality workmanship with minimal rework.
  • Demonstrates exceptional attention to detail and mechanical precision.
  • Effectively balances quality, efficiency, and customer satisfaction.
  • Maintains accurate documentation and communicates technical information clearly.
  • Actively contributes ideas to improve products, processes, and customer experience.
  • Works safely while maintaining a clean and organized work area.
Why Christensen Arms?

At Christensen Arms, we're passionate about building some of the finest precision firearms in the industry. Our team is driven by innovation, craftsmanship, and a commitment to excellence. If you're looking for an opportunity to apply your technical skills in a fast-paced manufacturing environment where quality matters, we'd love to hear from you.

How to Apply

Please submit the following:

  • Completed employment application
  • Current resume detailing relevant experience

Apply