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Rma Analyst Jobs (NOW HIRING)

Advantech

RMA System Technician

Tustin, CA · On-site

$24 - $29/hr

RMA Systems Technician Location(s): Tustin, CA - Onsite Compensation: $24.00 - $29.00 About this ... Strong analytical and problem-solving skills with attention to technical detail. * Ability to ...

Advantech USA

RMA System Technician

Tustin, CA

$24 - $28/hr

RMA Systems Technician Location(s): Tustin, CA - Onsite Compensation: $24.00 - $29.00 About this ... Strong analytical and problem-solving skills with attention to technical detail. * Ability to ...

American Innovations LTD

RMA Technician

Austin, TX · On-site

... analysis - an integrated family of hardware, software and professional services backed by ... Excellent organizational skills with the ability to track and document RMA status accurately.

American Innovations

RMA Technician

Austin, TX · On-site

... analysis - an integrated family of hardware, software and professional services backed by ... Excellent organizational skills with the ability to track and document RMA status accurately.

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Rma Analyst information

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$31K

$73.3K

$130K

How much do rma analyst jobs pay per year?

As of Jul 24, 2026, the average yearly pay for rma analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

High-paying roles for RMA Analysts are uncommon, as most earn significantly less. Typically, executive, investment, or specialized medical roles can reach or exceed $500,000 annually, often requiring extensive experience, advanced certifications, or leadership positions. RMA Analysts generally have salaries below this threshold, but senior or managerial positions in related fields may approach such compensation levels.

What does an RMA specialist do?

An RMA (Return Merchandise Authorization) specialist manages the process of handling product returns, repairs, and exchanges. They review return requests, coordinate with customers and suppliers, and ensure proper documentation and tracking using inventory or CRM systems to facilitate efficient resolution.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

What are the key skills and qualifications needed to thrive as an RMA Analyst, and why are they important?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

What are RMA Analysts?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What jobs make $1,000,000 a year?

In the context of an RMA Analyst, earning $1,000,000 annually is uncommon and typically associated with high-level executive roles, successful entrepreneurs, or specialized professionals in finance, investment, or technology sectors. Most roles in supply chain or customer service, including RMA Analysts, have lower salary ranges, with top earners reaching high six figures or low seven figures in rare cases. Achieving a million-dollar income generally requires advanced skills, significant experience, or ownership of a business.

What jobs in the US pay 300,000 a year?

For an RMA Analyst, reaching a $300,000 annual salary typically requires extensive experience, advanced certifications, and senior-level responsibilities. Such compensation is more common in executive, management, or specialized roles within healthcare, finance, or technology sectors. Most RMA Analysts earn lower salaries, with higher pay often associated with leadership positions or those in high-demand industries.

How does an RMA Analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.
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Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
RMA System Technician

RMA System Technician

Advantech

Tustin, CA • On-site

$24 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Job Title: RMA Systems Technician
Location(s): Tustin, CA - Onsite
Compensation: $24.00 - $29.00
About this position:
RMA Systems Technician is responsible for diagnosing, testing, repairing, and refurbishing returned embedded computing systems and industrial hardware within Advantech's Return Merchandise Authorization (RMA) operations. This role supports system-level troubleshooting, component replacement, and functional validation to ensure repaired products meet quality and performance standards.
Working closely with Engineering, Quality, and Customer Service teams, the RMA Systems Technician documents repair activity, identifies failure trends, and helps maintain efficient turnaround times. The ideal candidate brings strong hands-on technical experience, attention to detail, and the ability to work effectively in a fast-paced repair and service environment.
Responsibilities:
  • Perform diagnostic testing, troubleshooting, repair, and rework of returned embedded systems, industrial PCs, and related hardware.
  • Utilize electronic measuring instruments including oscilloscopes, programmable testers, multimeters, power supplies, and test fixtures to evaluate system performance.
  • Execute functional, assembly, and engineering change tests in accordance with established SOPs and service procedures.
  • Review service BOMs, schematics, and PCB layouts to support troubleshooting and parts replacement activities.
  • Perform soldering and rework of surface mount components, CPU sockets, and BGA chipsets as required.
  • Update repair, rework, and refurbishment details accurately within the eRMA system, documenting materials used and technical actions performed.
  • Communicate repair status and technical findings to Supervisors, Application Engineers, Product Managers, and Customer Service teams as needed.
  • Identify recurring failure trends and escalate concerns regarding components, raw materials, or test fixtures to leadership.
  • Support spare parts evaluation and procurement needs related to repair activities.
  • Assist in maintaining test equipment, fixtures, and technical documentation.
  • Perform additional duties and technical projects as assigned.

Qualifications:
  • Associate's degree in Electronics, Computer Technology, Engineering Technology, or a related technical field, or equivalent hands-on experience.
  • Completion of formal technical training (3+ years) or comparable vocational/technical education required.
  • Minimum of three (3) years of experience in hardware and software troubleshooting within a technical support, repair, or manufacturing environment.
  • Strong technical knowledge of computer hardware, embedded systems, and Microsoft operating systems.
  • Experience diagnosing and repairing system-level hardware and related components.
  • Relevant product or technical certifications preferred.
  • Experience working in a customer-facing or collaborative team environment.
  • Strong analytical and problem-solving skills with attention to technical detail.
  • Ability to manage multiple priorities and adapt to changing workloads and deadlines.
  • Self-motivated, detail-oriented team player with strong organizational and time-management skills.
  • Clear and professional verbal and written communication skills.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Benefits:
  • Competitive salary dependent on experience (DOE)
  • Winning culture with a friendly, team-oriented environment!
  • Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Education & personal development reimbursement program
  • Generous vacation and paid holidays package
  • Company events, and lunches
  • Referral Bonus

About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand's #5 best Taiwan Global Brand in 2018.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.

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