ZipRecruiter

Log In

1

Rma Analyst Jobs (NOW HIRING)

IVI RMA North America

SALES DIRECTOR

Waltham, MA · On-site

$145K - $160K/yr

Analyze market trends, referral data, and competitor activity to identify new business ... Represent IVI RMA at regional and national conferences, events, and industry forums to promote ...

IVI RMA North America

SALES DIRECTOR

Concord, MA · On-site

$145K - $160K/yr

Analyze market trends, referral data, and competitor activity to identify new business ... Represent IVI RMA at regional and national conferences, events, and industry forums to promote ...

IVI RMA North America

SALES DIRECTOR

Boston, MA · On-site

$145K - $160K/yr

Analyze market trends, referral data, and competitor activity to identify new business ... Represent IVI RMA at regional and national conferences, events, and industry forums to promote ...

IVI RMA North America

SALES DIRECTOR

Quincy, MA · On-site

$145K - $160K/yr

Analyze market trends, referral data, and competitor activity to identify new business ... Represent IVI RMA at regional and national conferences, events, and industry forums to promote ...

Astreya

Sr. RMA Customer Operations Manager

Santa Clara, CA · On-site

$82.11K - $154.80K/yr

The RMA Customer Experience Manager will work with the key customer account team leads to ensure ... Generate case management metrics and analyze data to identify process improvement opportunities.

Alarm.com

RMA Technician

Liberty Lake, WA · On-site

$19 - $21/hr

The RMA technician will report to the RMA Manager. ROLE AND RESPONSIBILITIES: To perform this job ... conducting analytics, and ensuring compliance with applicable legal requirements and Company ...

OpenEye

RMA Technician

Liberty Lake, WA · On-site

$19 - $21/hr

The RMA technician will report to the RMA Manager. ROLE AND RESPONSIBILITIES: To perform this job ... conducting analytics, and ensuring compliance with applicable legal requirements and Company ...

RMA Associates LLC

Audit Associate

Arlington, VA · On-site

$61K - $65K/yr

At RMA, we exceed the traditional role of a CPA and consulting firm. We are a team of seasoned ... Possesses the organizational, time management, analytical, problem-solving, and communication ...

next page

Showing results 1-20

People also search for

All JobsRma Analyst Jobs

Rma Analyst information

See salary details

$31K

$73.3K

$130K

How much do rma analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for rma analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an RMA Analyst, and why are they important?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA Analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What are RMA Analysts?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

More about Rma Analyst jobs
What cities are hiring for Rma Analyst jobs? Cities with the most Rma Analyst job openings:
What states have the most Rma Analyst jobs? States with the most job openings for Rma Analyst jobs include:
What job categories do people searching Rma Analyst jobs look for? The top searched job categories for Rma Analyst jobs are:
Rma Analyst jobs near you

Shipping/RMA (Returned Materials Authorization) Coordinator

Industrial Electric Manufacturing

Fremont, CA

$19.75 - $25.25/hr

Other

Posted 27 days ago

Job description

IEM is seeking a detail-oriented and results-driven RMA (Returned Materials Authorization) Coordinator to oversee and streamline our returns process within a fast-paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands-on warehouse experience, strong cross-functional communication skills, and a proactive approach to problem-solving. A valid forklift certification is required.

Please note: This position requires 100% in-office presence in our Fremont, CA office and does not offer remote work.  

Key Responsibilities:

  • Processing and following up on any open RMA orders
  • Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders
  • Manually load or unload RMA orders from pallets, skids, or other lifting devices
  • Process changes in ERP system (INFOR)
  • Confirm quality checks and documentation have been completed
  • Communicate with vendors on returning items for replacement or receiving credit notes
  • Follow existing RMA processes and protocols; looking for improvements to current processes
  • Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues;
  • Immediate notification to all stakeholders of any potential delay of materials
  • Maintain accurate files in regards to pricing, order confirmations, and other vendor related issues
  • The candidate will be expected to perform additional duties as assigned to support the team and organization 

Qualifications:

  • High school graduate with some technical post secondary training or experience preferred
  • Minimum of 2+ years working in Warehouse/Shipping
  • Previous RMA experience in Manufacturing preferred
  • One year of forklift experience combined with a valid forklift certification preferred
  • Strong communication, time management, organizational and problem-solving skills
  • Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 
  • Access to reliable vehicle as traveling from buildings may be required
  • Able to handle heavy lifting (up to 50lbs)
  • Able to travel and work at all IEM sites

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Comp Range: 24.00/hr - 33.65/hr]

Apply