ZipRecruiter

Log In

1

Rma Analyst Jobs in California (NOW HIRING)

DynPro Inc.

SAP OTC/RMA Consultant

Santa Clara, CA · On-site

We are seeking an experienced SAP OTC/RMA Business Analyst to support and enhance Order-to-Cash and Return Material Authorization processes in SAP ECC. Key Responsibilities * Support end-to-end SAP ...

SolGenie

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Act as a liaison with clients for troubleshooting, investigating, analyzing, and resolving software issues related to RMA processes. * 7 years of experience in full-cycle SAP implementation projects ...

Crissair, Inc.

Aerospace Repair Technician

Valencia, CA · On-site

$24.71 - $29.65/hr

Provide manager/ Senior RMA coordinator with detailed analysis and test results in support of Corrective Action Requests. * Must be able to troubleshoot confirmed failures of any and all customer ...

ATR International

RMA Clerk

San Jose, CA · On-site

$22 - $25/hr

Pay: $22.00-$25.00 per hour We are looking for an RMA Clerk for an electronic manufacturing company ... May apply approval or rejection labels to bulk raw materials once analytical data is evaluated. May ...

Advantech USA

RMA System Technician

Tustin, CA

$24 - $28/hr

RMA Systems Technician Location(s): Tustin, CA - Onsite Compensation: $24.00 - $29.00 About this ... Strong analytical and problem-solving skills with attention to technical detail. * Ability to ...

Advantech

RMA System Technician

Tustin, CA · On-site

$24 - $29/hr

RMA Systems Technician Location(s): Tustin, CA - Onsite Compensation: $24.00 - $29.00 About this ... Strong analytical and problem-solving skills with attention to technical detail. * Ability to ...

next page

Showing results 1-20

All JobsRma Analyst JobsRma Analyst Jobs in California

Rma Analyst information

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.

What are popular job titles related to Rma Analyst jobs in California?

For Rma Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Rma Analyst jobs in California look for?

The top searched job categories for Rma Analyst jobs in California are:

What cities in California are hiring for Rma Analyst jobs?

Cities in California with the most Rma Analyst job openings:

Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in California as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, 8% Part Time, 2% Temporary, and 6% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution.

SAP OTC/RMA Consultant

DynPro Inc.

Santa Clara, CA • On-site

Other

Posted 5 days ago

Job description

We are seeking an experienced SAP OTC/RMA Business Analyst to support and enhance Order-to-Cash and Return Material Authorization processes in SAP ECC.

Key Responsibilities

  • Support end-to-end SAP OTC processes, including sales orders, deliveries, billing, credit/debit memos, and customer returns.

  • Manage and improve RMA processes, including return orders, goods receipt, inspection, disposition, replacement, credit, and closure.

  • Gather business requirements and translate them into functional specifications.

  • Work closely with business, SAP technical, finance, warehouse, and supply chain teams.

  • Troubleshoot production issues and perform root-cause analysis.

  • Support testing, enhancements, releases, and process improvements.

  • Ensure integration across SAP SD, MM, WM, QM, and FI/CO.

Qualifications

  • 10+ years of SAP SD/OTC functional or business analyst experience.

  • Strong knowledge of SAP ECC, OTC, customer returns, and RMA processes.

  • Experience with sales orders, deliveries, billing, pricing, and credit/debit memos.

  • Good understanding of SAP cross-functional integration.

  • Strong analytical, communication, documentation, and stakeholder-management skills.

  • S/4HANA, EDI/IDoc, warranty, or repair-process experience is a plus.

DynPro logo

About DynPro

Sourced by ZipRecruiter

Founded in 1996, DynPro is a voice of experience in world-class IT Solutions. We are firmly rooted in technology and our expert IT professionals deliver tailored IT solutions to solve your business challenges. For over 24 years, DynPro has supported organizations across the globe while focusing on the right people, processes and technologies, our solutions are focused on delivering the digital core for organizations ranging from Fortune 500 companies to small and mid-size companies. The core practice areas include, Process Transformation, Data and Integration and Automation and Advanced Analytics. Our offices in the United States, United Kingdom, India and Morocco provide an infrastructure and highly skilled Practitioners consisting of expert consultants and accomplished business leaders.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Raleigh, NC, US

Year founded

1996

Social media

FacebookTwitter

View All DynPro Jobs

Apply