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Rma Analyst Jobs (NOW HIRING)

Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics * Drive continuous improvement initiatives to reduce return rates and improve repair efficiency

Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics * Drive continuous improvement initiatives to reduce return rates and improve repair efficiency

RMA Line Technician

Springboro, OH · On-site

$15.75 - $20/hr

The RMA Line Technician is responsible for analyzing and remanufacturing battery packs returned through the Return Material Acquistion (RMA) process. This includes inspection of failed components ...

RMA Lead

Austin, TX · On-site

Analyze repairs and provide data/analysis on trends to Engineering Group and SC Planning ... RMA / Returns processing / failure analysis * Experience working within a Quality Management System ...

Analyze repairs and provide data/analysis on trends to Engineering Group and SC Planning ... RMA / Returns processing / failure analysis * Experience working within a Quality Management System ...

Manager, RMA

Fremont, CA · On-site

$107.50K - $150K/yr

Continuously analyze and improve RMA processes to enhance efficiency, reduce costs, and increase customer satisfaction. * Inventory Management: Coordinate with the inventory team to manage returned ...

RMA Manager

Tustin, CA · On-site

$100K - $115K/yr

RMA Manager Location(s): Tustin, CA - Onsite Compensation: $100,000 - $115,000 About this position ... Monitor failure trends, conduct root cause analysis, and escalate quality issues including support ...

RMA Manager

Tustin, CA

$100K - $115K/yr

RMA Manager Location(s): Tustin, CA - Onsite Compensation: $100,000 - $115,000 About this position ... Monitor failure trends, conduct root cause analysis, and escalate quality issues including support ...

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RMA Specialist

Houston, TX · On-site

$22 - $23/hr

Responsibilities RMA Processing: * Manage and process all customer product return requests in ... Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.

Description RMA Processing: * Manage and process all customer product return requests in accordance ... Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.

Provide manager/ Senior RMA coordinator with detailed analysis and test results in support of Corrective Action Requests. * Must be able to troubleshoot confirmed failures of any and all customer ...

RMA Manager

Andover, MA · On-site

$111.04K - $135K/yr

Become well versed on Vicor products in order to guide a team of Engineers in failure analysis of ... Data mining, data reporting and report publishing specific to RMA performance metrics including PPM ...

RMA Manager

Andover, MA · On-site

$111.04K - $135K/yr

Become well versed on Vicor products in order to guide a team of Engineers in failure analysis of ... Data mining, data reporting and report publishing specific to RMA performance metrics including PPM ...

RMA Manager

Andover, MA

$111.04K - $135K/yr

Become well versed on Vicor products in order to guide a team of Engineers in failure analysis of ... Data mining, data reporting and report publishing specific to RMA performance metrics including PPM ...

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Act as a liaison with clients for troubleshooting, investigating, analyzing, and resolving software issues related to RMA processes. * 7 years of experience in full-cycle SAP implementation projects ...

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Rma Analyst information

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$31K

$73.3K

$130K

How much do rma analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for rma analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an RMA Analyst, and why are they important?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA Analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What are RMA Analysts?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

More about Rma Analyst jobs
What cities are hiring for Rma Analyst jobs? Cities with the most Rma Analyst job openings:
What states have the most Rma Analyst jobs? States with the most job openings for Rma Analyst jobs include:
Lead Reliability, Maintainability, and Availability (RMA) Engine with Security Clearance

Lead Reliability, Maintainability, and Availability (RMA) Engine with Security Clearance

MITRE Corporation

Bedford, MA

$147.20K - $184K/yr

Other

Posted 2 days ago


Job description

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day-working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities for career growth, and a culture of innovation that embraces adaptability, collaboration, technical excellence, and people in partnership. If this sounds like the choice you want to make, then choose MITRE - and make a difference with us. The Mechanical and Reliability Department provides innovative solutions for electronic prototypes designed for advanced sensing, communication, and navigation systems. Areas of expertise include ground, airborne and shipboard systems. Engineers from the group are critical to all aspects of prototype or system development beginning with conceptual design, continuing through detail design, system integration and test, fabrication, and environmental testing. We provide technical guidance through rigorous analytical, physical, and computational methods with data driven products to enhance decision making and risk management. Roles & Responsibilities: Join MITRE and lead reliability, maintainability, and availability (RMA) engineering analyses on programs for a variety of government sponsors spanning a range of technologies. Key functions for this role will include: * Developing and specifying RMA requirements for new complex electro-mechanical systems
* Conducting system RMA modeling and analyses
* Assessing Failure Modes Effects and Criticality Analysis (FMECA)
* Participating in design reviews and assessments
* Participating in test planning and evaluations
* Assessing failure analyses, corrective actions, and reliability growth curves
* Conducting field evaluations and sustainment support to include sparing analysis and obsolescence risk analysis
* Assessing production testing plans to include Environmental Stress Screening (ESS) and lot sampling plans
* Participating in the execution of in-house environmental and reliability testing
* Presenting findings and recommendations to MITRE program managers and sponsor organizations Basic Qualifications: * Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years of experience; or equivalent combination of related education and work experience
* B.S. in electrical or mechanical engineering or physics with RMA or operations research or systems engineering background
* 5+ years' experience with RMA analysis, predictions and modeling techniques
* 5+ years' experience with FMECA
* 5+ years' experience with Failure Reporting, Analysis, and Corrective Action System (FRACAS) process
* 5+ years' experience with RMA testing, including reliability growth testing, qualification testing, and production testing
* Ability to formulate RMA requirements based on user mission concept
* Direct experience building system predictive models using RMA software tools
* Familiarity with concepts in software reliability
* Familiarity with concepts of digital engineering such as SysML and other model architectures
* Ability to obtain and/or maintain a U.S. government Top Secret security clearance within one year from the date of hire
* Per the U.S. Government's eligibility requirements, you must be a U.S Citizen to be considered for a security clearance
* This position requires a minimum of 4 days a week on-site Preferred Qualifications: * Advanced engineering degree (M.S. or PhD) with background in RMA
* 10+ years of experience performing reliability engineering activities
* Experience performing RMA activities in a Department of War (DoW) program environment
* Knowledge of reliability growth theory and tools and performing RMA testing
* Experience leading engineering tasks
* Experience proposing RMA infrastructure and technology development efforts
* Knowledge of predictive maintenance models and reliability centered maintenance (RCM) principles This requisition requires the candidate to have a minimum of the following clearance(s):
None This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):
Top Secret Salary compensation range and midpoint:
$147,200 - $184,000 - $220,800 Annual Work Location Type:
Onsite It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law. MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE's employment process, please email for general support and for intern positions. This service is for individuals requiring reasonable accommodation requests. Please note that vendor solicitations will not receive a reply. Benefits information may be found here . Copyright © 1997-2026, The MITRE Corporation. All rights reserved. MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.

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About MITRE

Sourced by ZipRecruiter

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day-working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE-and make a difference with us. MITRE is a trusted operator of federally funded research and development centers and we're on a mission to make the world a safer place-for all of humanity, today and in the future. To deliver on our mission, we need the world's best talent and leaders-groundbreakers and partnership-builders on a global scale in areas like healthcare, artificial intelligence, critical infrastructure resiliency, pandemic management, and cybersecurity. In return, we have the privilege of backing you with thousands of technical experts in diverse fields, a culture of innovation and knowledge sharing, access to data and resources uniquely available to MITRE through our wide-ranging partnerships across government, industry and academia.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

McLean, VA, US

Year founded

1958

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