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Rma Analyst Jobs in Arizona (NOW HIRING)

Axon

Sr Planning Analyst I (Onsite)

Scottsdale, AZ · On-site

$79K - $97K/yr

Issue RMA purchase orders to suppliers and maintain minimal open NCMR ticket list * Own end-to-end ... analyzing and improving supply chain data, information and processes * Overall ability to ...

Judge Group, Inc.

Junior IT Hardware Analyst

Tempe, AZ · On-site

$25 - $30/hr

Title: Junior IT Hardware Analyst Location: Tempe, 85281 Contact: David Kellogg, Sr. Recruiter ... Coordinate hardware repairs, warranty services, and vendor RMA requests. Logistics and ...

Axon

Sr Planning Analyst I (Onsite)

Scottsdale, AZ · On-site

$79K - $97K/yr

Issue RMA purchase orders to suppliers and maintain minimal open NCMR ticket list * Own end-to-end ... analyzing and improving supply chain data, information and processes * Overall ability to ...

Valle del Sol

Quality Improvement Specialist

Phoenix, AZ · On-site

$70 - $110/hr

Experience with healthcare data analysis, quality metrics, dashboards, or performance improvement initiatives. * Medical Assistant Certification (CMA, RMA, NCMA, CCMA, or equivalent). Licensure ...

Northrop Grumman

Principal Global Trade Analyst

Mesa, AZ · On-site

$81K - $122K/yr

The Principal Global Trade Analyst position will support the Armament Systems business, a leading ... Lead import/export compliance program for Return Material Authorization's (RMA) and online Customer ...

New

Smardt

Senior Quality Engineer

Phoenix, AZ

$87K - $118K/yr

Analyze NCAR/nonconformance, process, test, RMA, and field-failure data to identify trends, root causes, and improvement priorities. * Lead structured problem solving using 8D, 5 Whys, Fishbone, and ...

Smardt Inc.

Senior Quality Engineer

Phoenix, AZ · On-site

$90 - $120/hr

Analyze NCAR/nonconformance, process, test, RMA, and field-failure data to identify trends, root causes, and improvement priorities. * Lead structured problem solving using 8D, 5 Whys, Fishbone, and ...

New

Smardt

Senior Quality Engineer

Phoenix, AZ · On-site

$87K - $118K/yr

Analyze NCAR/nonconformance, process, test, RMA, and field-failure data to identify trends, root causes, and improvement priorities. * Lead structured problem solving using 8D, 5 Whys, Fishbone, and ...

Titan Circuits

Quality Engineer

Phoenix, AZ · On-site

$69K - $89K/yr

Support customer returns (RMA) with timely root-cause analysis and clear, professional documentation. * Participate in customer visits, audits, and quality reviews as required. Required Experience ...

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Rma Analyst information

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.

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Rma Analyst jobs near you

Sr Planning Analyst I (Onsite)

Axon

Scottsdale, AZ • On-site

$79K - $97K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 161 rated electronics manufacturers

Job description

Your Impact
The Supply Chain Analyst will be a critical, tactical function within our Supply Chain Planning group. The SCA will utilize their background and experience in supply chain management to support Axon's strategic priorities of scaling new products and driving efficiency to fuel growth. The SCA will help to uplift the performance of our current supplier base and support the sourcing and development of new suppliers. The SCA will compile, analyze, and distribute data reports to support our Supply Chain initiatives. These reports will include supplier on-time delivery, supplier quality, and supplier spend reports.
What You'll Do
Location: Scottsdale, AZ
Reports to: Planning Manager
Direct Reports: none
  • Manage, track, and evaluate operational activity and key performance indicators across the Axon Supply Chain
  •  Data mining, analysis, and presentation to identify areas for targeted improvements
  • Support planning manager with supplier performance reviews and ad-hoc procurement analytics projects
  • Own and maintain supplier open order reports and shipment schedules, working with material planning team to compare to Axon's production requirements and driving closure of any gaps.
  • Triage open issues and supplier constraints, reporting status and progress on weekly basis
  • Work with assigned suppliers to maintain lead time, capacity, sub-supplier constraints, and cost breakdown master data
  • Support new product introduction (NPI) sourcing projects, helping to ensure effective launch and smooth cutovers
  • Issue RMA purchase orders to suppliers and maintain minimal open NCMR ticket list
  • Own end-to-end procure-to-pay (P2P) process for assigned suppliers ensuring invoices are paid per agreed terms
  • Implement new tools and technologies to enhance supply chain visibility and efficiency.
  • Monitoring commodity market trends, forecasting economic indexes, using data to enhance Axon's position.
What You Bring
  • BS or higher in Supply Chain Management or Business or Engineering preferred
  • 3-5 years experience analyzing and improving supply chain data, information and processes
  • Overall ability to synthesize and simplify complex data and quantitative findings into meaningful business recommendations that drive financial and operational performance improvement.
  • Experience working in and maintaining data using Microsoft SharePoint, Excel, Sigma
  • Ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working with numbers.
  • Ability to work cross functionally with key internal and external stakeholders.
  • Ability to travel and work extended hours as needed; anticipated (10% travel)
  • Lean Six Sigma green belt
  • PMP certification
Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work

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