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Rma Analyst Jobs in Arizona (NOW HIRING)

Axon

Sr. Product Operations Manager

Scottsdale, AZ · On-site

$127K - $168K/yr

Analyze first-pass yield, outgoing quality, RMA, field performance, and customer escalation data to identify product risk, prioritize critical issues, and guide stop-ship, containment, and allowable ...

Marmon

Quality Manager

Phoenix, AZ

Own nonconformance investigations, including root cause analysis, containment, corrective action, and preventive action. * Manage customer quality issues, complaints, RMA trends, and related ...

Axon

Sr. Product Operations Manager

Scottsdale, AZ · On-site

$127K - $168K/yr

Analyze first-pass yield, outgoing quality, RMA, field performance, and customer escalation data to identify product risk, prioritize critical issues, and guide stop-ship, containment, and allowable ...

UCT Inc

Customer Solutions Specialist

Phoenix, AZ · On-site

Collect and analyze forecast data and/or metric scorecards received from customers. * Skilled at ... Experience with RMA procedures * Skills in inside sales, customer service, account management ...

QuantumClean

Customer Solutions Specialist

Phoenix, AZ · On-site

Collect and analyze forecast data and/or metric scorecards received from customers. * Skilled at ... Experience with RMA procedures * Skills in inside sales, customer service, account management ...

Titan Circuits

Quality Engineer

Phoenix, AZ

$69K - $89K/yr

Support customer returns (RMA) with timely root-cause analysis and clear, professional documentation. * Participate in customer visits, audits, and quality reviews as required. Required Experience ...

Axon

Product Quality Engineer II (Onsite)

Scottsdale, AZ · On-site

$72K - $93K/yr

Set up testing and analyze Video and CEW hardware to ensure quality and safety is maintained. You ... RMA). * Create First Article Inspection Plans (FAIR) and production part approvals (PPAP)

Aerotek

Quality Technician

Tempe, AZ

$17.50 - $23.50/hr

Perform root cause analysis on internal and customer-reported nonconformances and lead the ... Coordinate RMA and return processing, including investigation of returned products and preparation ...

Axon

Product Quality Engineer II (Onsite)

Scottsdale, AZ · On-site

$72K - $93K/yr

Set up testing and analyze Video and CEW hardware to ensure quality and safety is maintained. You ... RMA). * Create First Article Inspection Plans (FAIR) and production part approvals (PPAP)

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All JobsRma Analyst JobsRma Analyst Jobs in Arizona

Rma Analyst information

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

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For Rma Analyst jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Rma Analyst jobs in Arizona look for?

The top searched job categories for Rma Analyst jobs in Arizona are:

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Rma Analyst jobs near you

Quality Improvement Specialist

Valle Del So

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

About Valle del Sol
Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement.
Job Description:
The Quality Improvement Specialist supports organizational performance, regulatory compliance, and continuous improvement efforts through data analysis, training, competency development, and quality project coordination. Working under the Director of Quality & Clinical Services, this role collaborates across departments to improve patient care, strengthen operational workflows, ensure staff competency, and maintain accreditation readiness. The Specialist conducts audits, facilitates training, coordinates improvement projects, and provides coaching to support a culture of high-quality, patient-centered care.
This role requires a foundational understanding of:
Quality Improvement (QI)
  • Application of structured improvement methodologies (PDSA cycles, Lean principles, workflow redesign)
  • Ability to identify performance gaps and implement sustainable process improvements
  • Experience using data to drive decision-making and measure outcomes

Quality Assurance (QA)
  • Experience with ongoing compliance monitoring, audits, and regulatory standards
  • Ability to ensure adherence to clinical protocols, documentation standards, and organizational policies
  • Familiarity with accreditation requirements including The Joint Commission, HRSA, and state regulations

Risk Management
  • Basic understanding of patient safety principles, incident reporting, and risk mitigation strategies
  • Ability to participate in root cause analysis (RCA) and support corrective action planning
  • Awareness of organizational risk identification, tracking, and escalation processes

Job Qualifications:
Education
Required:
  • High school diploma or GED.

Preferred:
  • Completion of a Medical Assistant training program and/or Medical Assistant certification (CMA, RMA, NCMA, CCMA, or equivalent).
  • Associate's degree (or higher) in Healthcare Administration, Nursing, Public Health, Quality Management, Health Information Management, or a related healthcare field.

Experience
Required:
  • Minimum three (3) years of experience in a healthcare setting (FQHC, primary care, integrated care, behavioral health, or opioid treatment program preferred).
  • Experience supporting clinical documentation, audits, compliance monitoring, quality improvement activities, regulatory readiness, or staff training.
  • Experience using an electronic health record (EHR) (i.e., NextGen) and maintaining accurate documentation.
  • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams.

Preferred:
• Experience supporting Joint Commission, HRSA, OSHA, ADHS, SAMHSA, or other healthcare accreditation or regulatory surveys.
• Experience developing or delivering staff training, onboarding, or competency assessments.
• Experience with healthcare data analysis, quality metrics, dashboards, or performance improvement initiatives.
• Medical Assistant Certification (CMA, RMA, NCMA, CCMA, or equivalent).
Licensure/Certification
Required:
  • Basic Life Support (BLS) certification, or ability to obtain within five (5) business days of hire.
  • Arizona Level I Fingerprint Clearance Card, or ability to obtain within five (5) business days of hire.
  • Must meet any additional licensure, certification, credentialing, or regulatory requirements applicable to the position.

Preferred:
  • Medical Assistant Certification (CMA, RMA, NCMA, CCMA, or equivalent), if not already listed under Experience.
  • Certified Professional in Healthcare Quality (CPHQ).
  • Lean Six Sigma Yellow Belt or higher.
  • Certified Professional in Patient Safety (CPPS).
  • Additional certifications related to healthcare quality, regulatory compliance, performance improvement, or healthcare education.

Other Requirements
  • Must be at least 18 years of age.
  • Must be authorized to work in the United States.
  • Must be able to pass pre- and continued employment screenings successfully.

Skills and Abilities
  • Strong attention to detail and ability to follow standardized procedures, audit tools, and checklists.
  • Ability to collect, validate, and summarize data accurately.
  • Ability to prepare clear documentation (audit findings, trackers, training records, meeting notes) with consistent follow-through.
  • Effective communication skills; able to provide staff support and training.
  • Ability to organize work, manage multiple tasks, and meet deadlines in a fast-paced clinic environment.
  • Strong customer service mindset and ability to work collaboratively with clinical and administrative teams.
  • Demonstrated professionalism, confidentiality, and sound judgment when handling sensitive information.
  • Reliable attendance and flexibility to support clinic operations and compliance timelines.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) and EHR reporting tools.
  • Work at a Valle del Sol office, clinic, or other location as directed.
  • Must be able to attend meetings at the various Valle del Sol locations or other designated locations as needed.
  • Must be able to operate computer equipment, common software packages, and other office machinery.

Work Environment
This position may operate in clinical, office, or community settings including clinics, administrative offices, outreach locations, client homes, partner agencies, and community sites. Employees may interact with individuals experiencing behavioral health challenges, emotional distress, or complex social needs. Standard safety precautions and personal protective equipment (PPE) may be required as applicable.
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Typical requirements may include:
  • Sitting, standing, walking, bending, and reaching for extended periods
  • Operating computers, mobile devices, and standard office or clinical equipment
  • Travel to various Valle del Sol locations or community sites when required
  • Lifting or moving materials or equipment up to 25 pounds

Schedule & Travel
Work schedules may vary based on program needs and may include evening or weekend hours. Some positions may require local travel between Valle del Sol sites or community locations.
Equipment
Employees may operate standard office, clinical, and communication equipment including computers, phones, printers, electronic health record systems, laptops, and mobile devices.
Benefits
  • 401(k)
  • 401(k) matching
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Life Insurance
  • Paid Disability Insurance
  • Paid time off
  • Employee assistance program
  • Employee discount
  • Professional development assistance
  • Referral program

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Valle del Sol is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at VdSHR@valledelsol.com.

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