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Rma Analyst Jobs in Texas (NOW HIRING)

Star Pipe Products

Be Seen First

RMA Specialist

Houston, TX · On-site

$23/hr

Responsibilities RMA Processing: * Manage and process all customer product return requests in ... Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.

STEPS TALENT, LLC

Product Sustaining / RMA Engineer

Plano, TX · On-site

$87K - $108K/yr

This role focuses on managing returned units, coordinating repairs, analyzing failure trends, and ... Manage the full RMA lifecycle, including intake, validation, tracking, and closure of returned ...

RMA Worldwide

Dispatcher

Houston, TX · On-site

$20 - $22/hr

RMA Worldwide Chauffeured Transportation is a leading provider of premium transportation services ... analysis). * Shift Flexibility: Willingness to work varied shifts, including early mornings ...

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Rma Analyst information

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.

What are popular job titles related to Rma Analyst jobs in Texas?

For Rma Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Rma Analyst jobs in Texas look for?

The top searched job categories for Rma Analyst jobs in Texas are:

What cities in Texas are hiring for Rma Analyst jobs?

Cities in Texas with the most Rma Analyst job openings:

Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution.

RMA Specialist

Star Pipe Products

Houston, TX • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

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Job description

STAR PIPE PRODUCTS


Job Location: 10500 Richmond Ave, Suite 100, Houston, TX 77042


Summary

The RMA (Return Merchandise Authorization) Specialist with Accounting Knowledge is a critical role responsible for managing the entire RMA process while ensuring accurate financial recording and reporting of returns and related transactions. This position requires a strong understanding of both customer service and accounting principles to streamline the return process, minimize financial discrepancies and contribute to overall business efficiency.

Responsibilities

RMA Processing:

  • Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.
  • Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.
  • Coordinates with customers, inside sales reps and warehouse teams to resolve return-related issues to ensure a seamless RMA process.
  • Handles discrepancies and address customer concerns regarding returns.
  • Knowledge of freight claims.

Inventory/Financial Management:

  • Manages internal adjustment to invoicing and inventory related to RMA’s or reshipped products.
  • Approves freight invoices related to RMA’s per company guidelines.
  • Enter specific data in excel spreadsheet to track for management reporting.
  • Investigate short payments and customer balances.
  • Other A/R tasks as needed – processing cash receipts and deposits, entering customer pricing structures, etc.

Requirements

Required Degree:

  • High school (Some college coursework preferred)

Experience:

  • 3+ yrs customer service/Dealing with returns or related such role/Knowledge in the waterworks, plumbing, distribution or similar industries.

Technical Skills:

  • Proficiency in using ERP platforms and basic data entry tools.
  • Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.
  • Knowledge of inventory management software and processes.

Soft Skills:

  • Attention to detail and accuracy, crucial for updating records.
  • Strong organizational and prioritization skills. Strong multi-tasking needed.
  • Customer focus mindset.
  • Ability to work independently and to be part of a team.

Physical Demands:

  • Ability to sit for extended periods of time.

Work Environment:

  • Office work environment

Star Pipe Products is an Equal Opportunity Employer

Company Description

We are the proud owner of a U.S.A. foundry situated in South Coffeyville, Oklahoma. Star® Pipe Products is a domestic & global manufacturer for a broad array of iron products for the water and wastewater industries. Established in 1981, Star® Pipe Products is headquartered in Houston, Texas, and has been delivering quality products and services for over 40 years.