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Rma Analyst Jobs in Texas (NOW HIRING)

FII

Product Engineer - Manufacturing Hardware

Houston, TX · On-site

$70 - $100/hr

Design RMA process referencing the product manufacturing processes. * Review product specification ... Advanced analytical and problem-solving skills. * Proficient in software and hardware systems.

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Rma Analyst information

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.

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What job categories do people searching Rma Analyst jobs in Texas look for?

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What cities in Texas are hiring for Rma Analyst jobs?

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Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution.

Datacentre Operations analyst

Noblesoft Technologies

Richardson, TX • On-site

Contractor

Re-posted 22 days ago

Job description

Role- Datacentre Operations analyst

Location: Richardson, TX

Job Description:

1. Decommissioning Tasks: 
Prepare specified server nodes and/or chassis for decommissioning and perform other decommissioning-related tasks, as per direction..
2. Breakfix Tickets:
Install NVMe/SSD devices into specified server nodes .
Review ticket queue to assign and diagnose hardware related faults for servers.
Diagnosis of HDD, DIMMs, PSUs, fans, NICs, etc. by reviewing ticket info and BMC/SEL/OS Logs
Network/power fault remediation, reseat/replace cables, NICs and PSUs cables.
Follow parts request and RMA processes to acquire replacements, open Asset requests logging serial and parts numbers and applying appropriate tickets statuses.
Ticket hygiene, capturing the root cause, actions, parts and all pertinent diagnosis and remediation efforts in the ticket.
3. NVMe/SSD Installation:
The Supplier will install NVMe/SSD devices into specified server nodes .
Tasks include:
Verifying the server node and NVMe/SSD compatibility based on provided specifications.
Installing NVMe/SSD devices into the appropriate slots within the server node.
Securing devices as per manufacturer guidelines to ensure proper alignment and connection.
Documenting the installation with device serial numbers and updating customer’s asset tracking system.
4. RDU Configuration and Troubleshooting:
The Supplier will configure and troubleshoot Rack Distribution Units (RDUs) based on customer requirements.
5. POD/MBU Builds
Supplier will perform “pod/MBU builds”
Tasks include: Unpacking, installing mounting rails, and installing ASW Switches into specific Server Cabinets and RUs in each Pod as detailed in customer-provided documentation.