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Rma Analyst Jobs in Virginia (NOW HIRING)

Industrial Electric Manufacturing

RMA Coordinator I

Ashburn, VA · On-site

$20 - $26.50/hr

Interpret, analyze, research, and manage multiple tasks simultaneously while maintaining attention to detail. Environment: Climate-controlled office space and warehouse environments; exposure to non ...

New

RMA Associates LLC

Audit Associate

Arlington, VA · On-site

$60K - $65K/yr

At RMA, we exceed the traditional role of a CPA and consulting firm. We are a team of seasoned ... Possesses the organizational, time management, analytical, problem-solving, and communication ...

RMA Associates LLC

Senior Consultant

Arlington, VA · On-site

$90K - $95K/yr

Experience with data analytics and reporting tools such as Alteryx, Qlik, and/or SQL * Able to work independently and as part of a team. What RMA Offers: * Competitive base salary + 401K match

BCI Inc

Systems Engineer, Senior

Dahlgren, VA

$106K - $145K/yr

... RMA) analyses; (4) Assisting with the organization and management of testing, planning and conducting test events; (5) Reviewing requirements traceability and analysis; (6) Providing technical ...

GridPoint

Engineering Lab Manager

Roanoke, VA · On-site

$100K - $140K/yr

Warehouse / RMA Center - RMA testing systems for returned equipment processing and firmware upgrade ... Perform functional testing, failure analysis, and documentation of defects in support of product ...

Micron

ENGINEER, DEMQRA AUTOMOTIVE PQRE

Manassas, VA

$102K - $129K/yr

Provide internal technical support for customer support teams, assist with RMA analysis, supply manufacturing history and traceability, prepare qualification summaries and audit responses, maintain ...

GridPoint

Engineering Lab Manager

Roanoke, VA

$100K - $140K/yr

Warehouse / RMA Center - RMA testing systems for returned equipment processing and firmware upgrade ... Perform functional testing, failure analysis, and documentation of defects in support of product ...

Micron

ENGINEER, DEMQRA AUTOMOTIVE PQRE

Manassas, VA

$72K - $93K/yr

Provide internal technical support for customer support teams, assist with RMA analysis, supply manufacturing history and traceability, prepare qualification summaries and audit responses, maintain ...

Lumen

OPERATIONS TECHNICIAN III - PUB SEC

Herndon, VA · On-site

$81K - $108K/yr

Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms * Analyze, test and repair ...

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All JobsRma Analyst JobsRma Analyst Jobs in Virginia

Rma Analyst information

What jobs pay $500,000 a year in the US?

High-paying roles for RMA Analysts are uncommon, as most earn significantly less. Typically, executive, investment, or specialized medical roles can reach or exceed $500,000 annually, often requiring extensive experience, advanced certifications, or leadership positions. RMA Analysts generally have salaries below this threshold, but senior or managerial positions in related fields may approach such compensation levels.

What does an RMA specialist do?

An RMA (Return Merchandise Authorization) specialist manages the process of handling product returns, repairs, and exchanges. They review return requests, coordinate with customers and suppliers, and ensure proper documentation and tracking using inventory or CRM systems to facilitate efficient resolution.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

What are the key skills and qualifications needed to thrive as an RMA Analyst, and why are they important?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

What are RMA Analysts?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What jobs make $1,000,000 a year?

In the context of an RMA Analyst, earning $1,000,000 annually is uncommon and typically associated with high-level executive roles, successful entrepreneurs, or specialized professionals in finance, investment, or technology sectors. Most roles in supply chain or customer service, including RMA Analysts, have lower salary ranges, with top earners reaching high six figures or low seven figures in rare cases. Achieving a million-dollar income generally requires advanced skills, significant experience, or ownership of a business.

What jobs in the US pay 300,000 a year?

For an RMA Analyst, reaching a $300,000 annual salary typically requires extensive experience, advanced certifications, and senior-level responsibilities. Such compensation is more common in executive, management, or specialized roles within healthcare, finance, or technology sectors. Most RMA Analysts earn lower salaries, with higher pay often associated with leadership positions or those in high-demand industries.

How does an RMA Analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.
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What job categories do people searching Rma Analyst jobs in Virginia look for? The top searched job categories for Rma Analyst jobs in Virginia are:
What cities in Virginia are hiring for Rma Analyst jobs? Cities in Virginia with the most Rma Analyst job openings:
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Infographic showing various Rma Analyst job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

RMA Coordinator I

Industrial Electric Manufacturing

Ashburn, VA

Other

Posted 2 days ago

New

Job description

PURPOSE OF POSITION:

The purpose of the RMA Coordinator I role is to manage the processing of returned materials from Field Service locations and ensure proper documentation, tracking, and disposition of returned parts in accordance with company procedures.
This position ensures that returned materials are received with the appropriate documentation, including required tagging and return records. The RMA Coordinator I works closely with Field Service personnel to obtain missing documentation when required and ensures non-conforming material documentation is prepared and distributed in accordance with the IEM Quality Management System.
The role supports coordination of RMA activities through receipt, inspection, testing, and final disposition of materials. The RMA Coordinator I also assists the Order Fulfillment team when required, providing operational support during periods of increased workload.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities.

ESSENTIAL FUNCTIONS:

  • Process parts returns from Field Service locations while ensuring required documentation is present and complete.
  • Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and applicable Bills of Material (BOMs) when necessary.
  • Track incoming RMA transactions to maintain accountability and traceability of returned materials.
  • Ensure RMA processing timelines align with Product Services operational goals and service standards.
  • Communicate with the RMA Manager and Quality teams to ensure RMA transactions comply with IEM procedures and ISO 9001 requirements.
  • Track warranty credits and coordinate with Accounting to ensure credits are applied to the correct project
  • Coordinate with Field Service personnel and transportation providers to arrange return of materials from remote project locations.
  • Coordinate with Warehouse personnel and testing staff to manage the movement of returned materials through the facility.
  • Perform other duties as assigned by management.

COMPETENCIES:

  • RMA Processing & Material Tracking: Manages returned material transactions to ensure proper documentation, traceability, and processing through final disposition.
  • Inventory & Documentation Accuracy: Maintains accurate records and ensures required documentation accompanies returned materials.
  • Cross-Functional Coordination: Collaborates with Field Service, Quality, Warehouse, Accounting, and transportation providers to process RMA transactions.
  • Attention to Detail: Ensures returned materials are correctly documented and processed according to company procedures.
  • Problem Solving: Works with internal teams to resolve documentation issues, incorrect returns, or missing information.
  • Organization & Time Management: Manages multiple RMA transactions while maintaining processing timelines and accountability.
  • Communication: Maintains clear communication with internal teams regarding the status and disposition of returned materials.

EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent.
  • Minimum of 1 year of experience in RMA processing, inventory management, or materials coordination, preferably within a field service or manufacturing environment.
  • Experience using ERP or inventory management systems to process and track material transactions.
  • Proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint.

PHYSICAL/MENTAL/ENVIRONMENTAL:
Physical Demands:
Activities: Sitting - 60% Walking/Standing - 40%
Lifting: Must be able to lift up to 50lbs.
Vision: Long periods of close work on a computer screen.
Travel: Travel (up to 10%) to IEM regional offices, warehouse locations, or
vendor sites.
Mental Demands: Interpret, analyze, research, and manage multiple tasks simultaneously while maintaining attention to detail.
Environment: Climate-controlled office space and warehouse environments; exposure to non-climate-controlled areas may occur during inventory activities.

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