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Rma Analyst Jobs in Virginia (NOW HIRING)

Accenture Federal Services

Forward Data Engineer

Mclean, VA · On-site

$116K - $139K/yr

... analytics. Responsibilities : • Design and optimize Data Pipelines using Spark, Apache Iceberg ... continuous RMA efforts. Qualifications : Required : • 4 to 7+ years of experience in the ...

VIVA USA INC

Quality Assistant - Onsite

Richmond, VA · On-site

$17.50 - $22.50/hr

This includes supporting or performing Failure Mode Analysis through Quality tools such as 8D on in-house parts or Returned Material (RMA) from the customer field and assist the local quality team in ...

Leidos

Tier II Network Technician

Chantilly, VA

$59K - $106K/yr

... analyzing and organizing corresponding hardware and software combined solutions through network ... Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA ...

Regal Rexnord

Electronics Technician III

Radford, VA

$54K - $80K/yr

Perform functions in Matrix - Enter RMA data and analysis. * Correlate data, update daily and weekly RMA metrics. * Position may require field service travel for up to one-week per visit. * Apply ...

Leidos

Tier II Network Technician

Springfield, VA · On-site

$59K - $106K/yr

... analyzing and organizing corresponding hardware and software combined solutions through network ... Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA ...

Leidos

Tier II Network Technician

Springfield, VA · On-site

$59K - $106K/yr

... analyzing and organizing corresponding hardware and software combined solutions through network ... Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA ...

Leidos

Tier II Network Technician

Reston, VA · On-site

$59K - $106K/yr

... analyzing and organizing corresponding hardware and software combined solutions through network ... Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA ...

Leidos

Tier II Network Technician

Springfield, VA · On-site

$59K - $106K/yr

... analyzing and organizing corresponding hardware and software combined solutions through network ... RMA process). • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP). • Layer 2 ...

Leidos

Tier II Network Technician

Chantilly, VA · On-site

$59K - $106K/yr

... analyzing and organizing corresponding hardware and software combined solutions through network ... RMA process). • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP). • Layer 2 ...

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All JobsRma Analyst JobsRma Analyst Jobs in Virginia

Rma Analyst information

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.

What are popular job titles related to Rma Analyst jobs in Virginia?

For Rma Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Rma Analyst jobs in Virginia look for?

The top searched job categories for Rma Analyst jobs in Virginia are:

What cities in Virginia are hiring for Rma Analyst jobs?

Cities in Virginia with the most Rma Analyst job openings:

Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution.

Logistics Engineer / Principal Logistics Engineer

Northrop Grumman Corporation

Chantilly, VA • On-site

Full-time

Medical, Life, PTO

Posted 12 days ago

Northrop Grumman rating

8.3

Company rating: 8.3 out of 10

Based on 368 frontline employees who took The Breakroom Quiz

66th of 545 rated manufacturers

Job description

RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE REQUIRED FOR START: No
CLEARANCE TYPE: Uncleared
TRAVEL: Yes, 10% of the TimeDescription
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman is seeking an Logistics Engineer / Principal Logistics Engineer to join Mission Systems Discipline Engineering Organization. This position will be located in Chantilly, VA.
Primary responsibilities of a candidate will include:
• SharePoint Administration, Development, and Data Automation
  • Administer program SharePoint sites and lists, ensuring data integrity and adherence to defined processes.
  • Design, develop, and maintain SharePoint-based applications, dashboards, and data models to support engineering and logistics decision-making.
  • Create and maintain lists, libraries, workflows, Power Apps/Automate solutions, and program calendars to enable streamlined asset tracking and reporting.
  • Oversee program SharePoint data structures (including data entry, validation, and exporting data for customer delivery and internal reporting).

• Hardware and Material Tracking
  • Track hardware and material owned by the programs and capital.
  • Support inventory management: system material tracking/inventory; coordinate physical inventories at NG and customer sites with local customer representatives.
  • Track Government Furnished Equipment (GFE).
  • Proactively track spare locations and statuses in conjunction with IPT leads to enable spares analysis, spares reporting, and positioning of spares for optimal system needs.
  • Failure, Maintenance, and Repairs Tracking & Analysis
  • Track and document failures, Return Merchandise Authorizations (RMA), and spares status using SharePoint and related tools.
  • Support analysis of failure and repair trends to improve sparing posture, optimize life-cycle support, and feed reliability/maintainability insights back to engineering.
  • Establish and document calibration requirements for field systems/equipment and associated maintenance tasks in coordination with engineering teams.
  • Perform or support maintenance and maintainability demonstrations for customers; capture results in logistics and maintenance documentation.

• Shipments and Logistics Execution
  • Coordinate inbound and outbound shipments with NG Shipping and Receiving personnel, vendors, and customers.
  • Ensure shipments are properly packaged and the correct documentation is submitted to the customer as required.
  • Ensure equipment is properly stored at NG facilities after receipt.
  • Maintain shipment and receipt records in SharePoint and associated tracking systems.

• Procurement and RMA Support
  • Execute program RMA actions for failures or repairs in coordination with GSC and program teams.
  • Work with suppliers and internal stakeholders to ensure timely processing, tracking, and closure of RMA activities.
  • Process Improvement
  • Assist in the development of maintenance engineering and logistics support concepts, documentation, and processes.
  • Review and update maintenance and logistics procedures as processes evolve
  • Evaluate existing logistics and asset-tracking processes for inefficiencies and improvement opportunities.
  • Work across the portfolio's IPT leads to enhance procedures and best practices for hardware data tracking, spares analysis, and failure reporting.
  • Design and maintain automated reports, dashboards, and metrics (e.g., failures, MTBF/MTTR indicators, spares posture) for PMO, engineering, and customer stakeholders.

Basic Qualifications for Logistics Engineer (T2)
  • Bachelor's degree with 2 years of relevant experience; 0 years with a Master's degree; additional relevant experience may be considered in lieu of a degree.
  • Ability and willingness to obtain and maintain a Security Clearance (U.S. citizenship is a pre-requisite).
  • Strong proficiency with Microsoft Office, including Outlook, Word, and Excel, and a strong aptitude for technology driven solutions such as collaboration site design, configuration, and support.
  • Experience building, administering, and/or using SharePoint-based lists, workflows, or applications to support engineering, logistics, or operations.
  • Excellent communication skills with both internal and external customers.
  • Detail oriented and able to follow and improve defined processes.
  • Experience in the Logistician/Logistics Engineering field which includes working with US Government supply chain processes and shipping Government Furnished Equipment (GFE) in accordance with U.S. government import/export requirements.
  • Must be able to move and position objects weighing 30-50 lb.

Basic Qualifications for Principal Logistics Engineer (T3)
  • Bachelor's degree with 5 years of relevant experience; 3 years with a Master's degree; 1 year with a PhD
  • Ability and willingness to obtain and maintain a Security Clearance (U.S. citizenship is a pre-requisite).
  • Strong proficiency with Microsoft Office, including Outlook, Word, and Excel, and a strong aptitude for technology driven solutions such as collaboration site design, configuration, and support.
  • Demonstrated experience developing and/or administering SharePoint or similar platforms to support engineering/logistics workflows (e.g., list/database design, workflows, dashboards, or integrated apps).
  • Excellent communication skills with both internal and external customers, including the ability to translate technical and field data into clear logistics/maintenance insights.
  • Detail oriented and able to follow and refine defined processes.
  • Experience in the Logistician/Logistics Engineering field which includes working with US Government supply chain processes and shipping Government Furnished Equipment (GFE) in accordance with U.S. government import/export requirements.
  • Must be able to move and position objects weighing 30-50 lb.

Preferred Qualifications for Both Levels
  • Active TS/SCI Security Clearance.
  • Experience with SharePoint
  • Proficient with collaboration systems with workflow applications, list databases, Power Apps/Automate
  • Experience with Jira or other Agile process/methodology tools.
  • Experience with SolidWorks PDM or other Product Data Management tools.
  • Familiarity with processing Return Material Authorization (RMA) and shipments of repairable assets to Source of Repair and/or Government disposal.
  • Experience performing failure, maintenance, spares, or reliability analysis in support of fielded systems.

Primary Level Salary Range: $69,000.00 - $103,400.00
Secondary Level Salary Range: $85,600.00 - $128,400.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939

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