ZipRecruiter

Log In

1

Rma Analyst Jobs (NOW HIRING)

Zonar

Lead RMA Quality Specialist

Lakeland, FL · On-site

The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA ... Accurately log test results and track failure trends to support root cause analysis * Review and ...

ATR International

RMA Clerk

San Jose, CA · On-site

$22 - $25/hr

Pay: $22.00-$25.00 per hour We are looking for an RMA Clerk for an electronic manufacturing company ... May apply approval or rejection labels to bulk raw materials once analytical data is evaluated. May ...

Epic Aircraft

Warranty/RMA Specialist

Bend, OR · On-site

$24 - $30/hr

Analyze warranty and RMA data to identify recurring product or supplier issues and communicate trends to management * Maintain and organize RMA inventory and returned materials * Assist Customer ...

Sanmina

RMA Repair Technician

Pleasant Prairie, WI

Write detailed failure analysis reports and update repair logs Help in maintaining and establishing processes and procedures to ensure that RMA's are processed and closed in a timely manner ...

CHRISTENSEN ARMS

RMA TECHNICIAN/ GUNSMITH

Gunnison, UT · On-site

RMA Technician / Gunsmith Location: Gunnison, UT Job Type: Full-Time Schedule: Monday-Thursday, 40 ... Analyze customer returns and identify recurring trends to support continuous product improvement.

Hamilton Company

Decon / RMA Processor

Reno, NV

$20/hr

Enter progress information in RMA document pertaining to returned goods ... Ensure parts requiring rebuild or in-depth mechanical analysis are delivered to the respective ...

Ericsson

Operations RMA Engineer II

Boise, ID · On-site

$66K - $89K/yr

Conduct and document failure analysis on router and modem devices * Maintain RMA metrics and acceptable inventory levels * Contribute to process documentation and continuous improvement of the RMA ...

Hamilton Company

Decon / RMA Processor

Reno, NV · On-site

Enter progress information in RMA document pertaining to returned goods ... Ensure parts requiring rebuild or in-depth mechanical analysis are delivered to the respective ...

RMA Worldwide

Dispatcher

Houston, TX · On-site

$20 - $22/hr

RMA Worldwide Chauffeured Transportation is a leading provider of premium transportation services ... analysis). * Shift Flexibility: Willingness to work varied shifts, including early mornings ...

Hamilton Company

Decon / RMA Processor

Reno, NV · On-site

$20/hr

Enter progress information in RMA document pertaining to returned goods ... Ensure parts requiring rebuild or in-depth mechanical analysis are delivered to the respective ...

Sanmina

Temp. RMA Clerk

San Jose, CA · On-site

$20 - $24/hr

RMA Clerk Job Purpose: Performs product inspection and/or audits of quality control programs ... May apply approval or rejection labels to bulk raw materials once analytical data is evaluated. May ...

previous pagenext page

Showing results 21-40

All JobsRma Analyst Jobs

Rma Analyst information

See salary details

$31K

$73.3K

$130K

How much do rma analyst jobs pay per year?

As of Jul 24, 2026, the average yearly pay for rma analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

High-paying roles for RMA Analysts are uncommon, as most earn significantly less. Typically, executive, investment, or specialized medical roles can reach or exceed $500,000 annually, often requiring extensive experience, advanced certifications, or leadership positions. RMA Analysts generally have salaries below this threshold, but senior or managerial positions in related fields may approach such compensation levels.

What does an RMA specialist do?

An RMA (Return Merchandise Authorization) specialist manages the process of handling product returns, repairs, and exchanges. They review return requests, coordinate with customers and suppliers, and ensure proper documentation and tracking using inventory or CRM systems to facilitate efficient resolution.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

What are the key skills and qualifications needed to thrive as an RMA Analyst, and why are they important?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

What are RMA Analysts?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What jobs make $1,000,000 a year?

In the context of an RMA Analyst, earning $1,000,000 annually is uncommon and typically associated with high-level executive roles, successful entrepreneurs, or specialized professionals in finance, investment, or technology sectors. Most roles in supply chain or customer service, including RMA Analysts, have lower salary ranges, with top earners reaching high six figures or low seven figures in rare cases. Achieving a million-dollar income generally requires advanced skills, significant experience, or ownership of a business.

What jobs in the US pay 300,000 a year?

For an RMA Analyst, reaching a $300,000 annual salary typically requires extensive experience, advanced certifications, and senior-level responsibilities. Such compensation is more common in executive, management, or specialized roles within healthcare, finance, or technology sectors. Most RMA Analysts earn lower salaries, with higher pay often associated with leadership positions or those in high-demand industries.

How does an RMA Analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.
More about Rma Analyst jobs
What cities are hiring for Rma Analyst jobs? Cities with the most Rma Analyst job openings:
What states have the most Rma Analyst jobs? States with the most job openings for Rma Analyst jobs include:
What job categories do people searching Rma Analyst jobs look for? The top searched job categories for Rma Analyst jobs are:
Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
Lead RMA Quality Specialist

Lead RMA Quality Specialist

Zonar

Lakeland, FL • On-site

Full-time

Posted 21 days ago

Job description


The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA Quality team, ensuring returned devices are processed accurately and efficiently, quality inspection standards are upheld, and manufacturer returns are owned end to end. This role serves as the primary technical and organizational lead for the RMA Quality function, working hands-on alongside the team while driving performance, process consistency, and continuous improvement. The Lead RMA Quality Specialist reports to the Distribution Center Manager and acts as the operational point of contact for all RMA quality activities.
Key Responsibilities and Duties
  • Lead, direct, and organize the daily workflow of the RMA Quality team to ensure timely and accurate processing of all returns and inspections
  • Serve as the primary point of escalation for team members on technical, process, or disposition questions
  • Train new and existing team members on RMA processing procedures, quality inspection standards, and documentation requirements
  • Monitor team performance and throughput, identifying bottlenecks and implementing corrective actions
  • •    Foster a culture of accountability, accuracy, and continuous improvement within the team
  • Own the end-to-end manufacturer return process, including initiating returns, tracking shipments, managing documentation, and following up to resolutio
  • Maintain accurate records of all manufacturer return activities in Microsoft Dynamics Business Central
  • Communicate status updates and escalate unresolved manufacturer return issues to the Distribution Center Manager
  • Identify trends in manufacturer returns and work cross-functionally with engineering and procurement to address root causes
  • Oversee and perform processing of returned RMA packages in a timely and accurate manner
  • Determine and approve appropriate disposition for returned devices: refurbishment, manufacturer warranty return, or recycling
  • Configure refurbished devices for redeployment into GPS tracking applications
  • Ensure proper handling, labeling, and storage of returned devices to maintain inventory accuracy and traceability
  • Manage Samsung tablet warranty program, including evaluating returned tablets, determining warranty coverage, and coordinating returns to Samsung repair partner
  • Test and diagnose hardware and software issues on returned and in-process devices
  • Perform and oversee repairs, software and firmware updates, and full refurbishment of units
  • Use electronic test equipment, hand tools, test fixtures, and computer workstations to perform and document testing
  • Accurately log test results and track failure trends to support root cause analysis
  • Review and validate team test results and documentation for accuracy and completeness
  • Perform and lead first article inspections on sub-assemblies and finished goods to verify conformance with source control drawing specifications
  • Document and report inspection findings, drive corrective actions to resolution, and monitor outcomes
  • Ensure calibration and maintenance of all inspection equipment is performed on schedule
  • Identify recurring quality issues and lead root cause analysis and process improvement efforts
  • Maintain accurate and thorough records for all returns, repairs, inspections, and test results
  • Write, review, and maintain work procedures and standard operating documentation for the RMA Quality function
  • Communicate findings clearly in written and verbal form to management and cross-functional teams
  • Ensure the team follows all housekeeping, safety, and quality compliance procedures

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required; AA degree or technical degree preferred
  • Prior experience in a lead, senior, or team lead capacity preferred
  • Experience troubleshooting complex hardware and software systems
  • Strong computer hardware skills; proficiency in Microsoft Office (Excel, Word, Access)
  • Working knowledge of Microsoft Dynamics Business Central or similar ERP/inventory system preferred
  • Strong analytical skills and attention to detail
  • Demonstrated ability to lead, organize, and motivate a team in a fast-paced environment
  • Clear written and verbal communication skills with ability to escalate and document effectively
  • Ability to work independently, prioritize competing tasks, and drive work to completion

Salary: $55k-60k/yr
Benefits: Careers | Zonar
 

Powered by JazzHR

D6ciUJkeX4

Zonar logo

About Zonar

Sourced by ZipRecruiter

Industry

Individual, family and community social assistance

Company size

1 - 10 Employees

Headquarters location

Oakton, VA, US

View All Zonar Jobs