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Return Material Authorization Jobs (NOW HIRING)

Matrix Design Group

RMA Processing Clerk

Newburgh, IN · On-site

We are currently seeking a detail-oriented Processing Clerk to join our RMA (Return Material Authorization) Department. The Processing Clerk is responsible for processing documentation and ...

ECOS

Purchasing Coordinator

Cypress, CA

$22/hr

Preparing RMA (Return Material Authorization) forms and contact suppliers to process returns. * Coordinating with the shipping department to properly return materials and collaborate with suppliers ...

ECOS

Purchasing Coordinator

Cypress, CA · On-site

$22/hr

Preparing RMA (Return Material Authorization) forms and contact suppliers to process returns. * Coordinating with the shipping department to properly return materials and collaborate with suppliers ...

Earth Friendly Products

Be Seen First

Purchasing Coordinator

Cypress, CA · On-site

$22/hr

Preparing RMA (Return Material Authorization) forms and contact suppliers to process returns. * Coordinating with the shipping department to properly return materials and collaborate with suppliers ...

Epic Aircraft

Parts & Materials Clerk

Bend, OR · On-site

$18 - $23.25/hr

... and Return Material Authorization (RMA) processes. This role requires exceptional attention to detail, strong organizational skills, and the ability to work collaboratively across multiple ...

Annapolis Micro Systems, Inc.

Planner

Annapolis, MD

$115K/yr

Return Material Authorization Management * Facilitate return, prioritization, and shipment of returned materials from customers (RMAs) and customer product Requirements * Minimum bachelor's degree

Annapolis Micro Systems, Inc.

Planner

Annapolis, MD · On-site

$85K - $115K/yr

Return Material Authorization Management * Facilitate return, prioritization, and shipment of returned materials from customers (RMAs) and customer product Requirements * Minimum bachelor's degree

Orizon Aerostructures

Quality Inspector

Chanute, KS

$18/hr

Accurately populate quality assurance documentation using industry terms and definitions. * Assist in Return Material Authorization (RMA) and Material Rejection Report (MRR) processes using Syteline ...

Timken

Quality Engineer

Carson City, NV

$70K - $91K/yr

Generate a monthly Return Material Authorization (RMA) and Non-Conformance Report (NCR) summary. In conjunction with Manufacturing Engineers, executes Corrective Actions and Preventive Actions.

The Timken Company

Quality Engineer

Carson City, NV

$70K - $91K/yr

Generate a monthly Return Material Authorization (RMA) and Non-Conformance Report (NCR) summary. In conjunction with Manufacturing Engineers, executes Corrective Actions and Preventive Actions.

Timken

Manufacturing Quality Analyst

Carson City, NV · On-site

$73K - $94K/yr

Generate a monthly Return Material Authorization (RMA) and Non-Conformance Report (NCR) summary. * In conjunction with Manufacturing Engineers, executes Corrective Actions and Preventive Actions.

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How much do return material authorization jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for return material authorization in the United States is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.24 per hour, depending on experience, location, and employer.

What does a Return Material Authorization (RMA) job involve?

A Return Material Authorization (RMA) job involves processing product returns, evaluating returned items for defects or warranty coverage, and coordinating repairs, replacements, or refunds. RMA specialists work closely with customers, suppliers, and internal teams to ensure an efficient return process. They also maintain documentation, track return statuses, and follow company policies to minimize losses and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive in the Return Material Authorization position, and why are they important?

To thrive in a Return Material Authorization (RMA) role, strong organizational skills, attention to detail, and experience with inventory management or logistics are essential, typically supported by a high school diploma or equivalent. Familiarity with ERP systems (such as SAP or Oracle), Microsoft Office Suite, and knowledge of supply chain processes are highly beneficial. Excellent problem-solving abilities, effective communication, and a customer-focused attitude set top candidates apart. These skills are crucial for efficiently processing returns, ensuring customer satisfaction, and maintaining accurate records within a fast-paced environment.

What are the most common challenges faced in a Return Material Authorization (RMA) position, and how can they be managed effectively?

Individuals in RMA positions often encounter challenges such as managing multiple return requests simultaneously, ensuring accurate documentation, and resolving discrepancies between returned items and original orders. Staying organized, maintaining clear communication with customers and internal departments, and thoroughly understanding company return policies can help manage these challenges effectively. The role also requires balancing customer satisfaction with company inventory controls, which means being detail-oriented and proactive in addressing issues. Building experience in this position can lead to opportunities for advancement within supply chain, logistics, or customer service departments.

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Return Material Authorization jobs near you
Infographic showing various Return Material Authorization job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $46,181 per year, or $22.2 per hour.
RMA Processing Clerk

RMA Processing Clerk

Matrix Design Group

Newburgh, IN

Full-time

Posted 7 days ago

Job description

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking a detail-oriented Processing Clerk to join our RMA (Return Material Authorization) Department. The Processing Clerk is responsible for processing documentation and transactions that support the daily operations of the RMA Department. This role works closely with customers, internal departments, and technical staff to ensure accurate records, efficient workflows, and an exceptional customer experience. The ideal candidate will be highly organized, possess strong communication skills, and be comfortable working with multiple software systems, including Oracle, Ariba, and Microsoft Office applications. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position.

This position reports to the Customer Success Manager and takes Direction from the RMA Team Lead.

Duties and Responsibilities

  • Process customer documentation, including:
    • Warranty evaluations
    • Sales orders
    • Beyond Economical Repair (BER) determinations and warranty replacements
  • Process internal non-conforming and quality-related units.
  • Maintain customer-specific requirements and documentation within Ariba.
  • Enter inventory transfers and transactions into NetSuite.
  • Create and process CEP (Direct Exchange) sales orders.
  • Coordinate the movement of finished goods from manufacturing and warehouse areas for processing.
  • Process OmniPro units for customer exchange programs.
  • Perform routine inventory cycle counts and maintain inventory accuracy.
  • Create and manage Return Material Authorizations (RMAs).
  • Provide customer service and support related to RMA activities.
  • Collaborate with team members and participate in cross-training within the RMA Department.
  • Support departmental goals and assist with additional administrative and operational tasks as assigned.

Qualifications & Competencies

  • High school diploma or GED required.
  • Previous experience processing paperwork or administrative documents preferred.
  • Strong data entry skills with a high degree of accuracy and attention to detail.
  • Basic clerical and administrative experience.
  • Strong customer service and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a team-oriented environment.
  • Proficiency in Microsoft Office applications; experience with Oracle and/or Ariba is a plus.
  • Ability to manage multiple tasks and prioritize work in a fast-paced environment.

Working Conditions

  • Working conditions are in a climate-controlled office environment.

Physical Requirements

The employee is occasionally required to stand; walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-Onsite

Employment Type: FULL_TIME

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