Participate in and support the RMA (Return Material Authorization) process, ensuring timely evaluation, documentation, and resolution of returned products. * Conduct supplier assessments and manage ...
Participate in and support the RMA (Return Material Authorization) process, ensuring timely evaluation, documentation, and resolution of returned products. * Conduct supplier assessments and manage ...
Quality Engineer II (Mitsubishi Chemical Advanced Materials)
Mesa, AZ · On-site
$77K - $116K/yr
Participate in and support the RMA (Return Material Authorization) process, ensuring timely evaluation, documentation, and resolution of returned products. * Conduct supplier assessments and manage ...
Quality Engineer II (Mitsubishi Chemical Advanced Materials)
Mesa, AZ · On-site
$77K - $116K/yr
Participate in and support the RMA (Return Material Authorization) process, ensuring timely evaluation, documentation, and resolution of returned products. * Conduct supplier assessments and manage ...
Customer Care Representative
Tucson, AZ · On-site
$15.25 - $20.50/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
Tucson, AZ · On-site
$15.25 - $20.50/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
Tucson, AZ · On-site
$15.50 - $21/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
Tucson, AZ · On-site
$15.50 - $21/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
Tucson, AZ · On-site
$15.50 - $21/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
Tucson, AZ · On-site
$15.50 - $21/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
Tucson, AZ · On-site
$13.75 - $18.75/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
Tucson, AZ · On-site
$13.75 - $18.75/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
$15.25 - $20.50/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Customer Care Representative
$15.25 - $20.50/hr
Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process. * Credit Memo Processing: Generate credit ...
Material Handler II - Returns Operations
Arizona City, AZ · On-site
$17.78 - $19.86/hr
Prepare materials for shipment, transfer, return to stock, or disposal in accordance with ... At this time, we are not offering sponsorship for US work authorization for any new job applicants.
Material Handler II - Returns Operations
Arizona City, AZ · On-site
$17.78 - $19.86/hr
Prepare materials for shipment, transfer, return to stock, or disposal in accordance with ... At this time, we are not offering sponsorship for US work authorization for any new job applicants.
Material Handler II - Returns Operations
Arizona City, AZ · On-site
$17.78 - $19.86/hr
Prepare materials for shipment, transfer, return to stock, or disposal in accordance with ... At this time, we are not offering sponsorship for US work authorization for any new job applicants.
Material Handler II - Returns Operations
Arizona City, AZ · On-site
$17.78 - $19.86/hr
Prepare materials for shipment, transfer, return to stock, or disposal in accordance with ... At this time, we are not offering sponsorship for US work authorization for any new job applicants.
Customer Service Representative
$15.50 - $21.25/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
$15.50 - $21.25/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Material Handler II - Returns Operations
Mesa, AZ · On-site
$17.78 - $19.86/hr
Prepare materials for shipment, transfer, return to stock, or disposal in accordance with ... At this time, we are not offering sponsorship for US work authorization for any new job applicants.
Material Handler II - Returns Operations
Mesa, AZ · On-site
$17.78 - $19.86/hr
Prepare materials for shipment, transfer, return to stock, or disposal in accordance with ... At this time, we are not offering sponsorship for US work authorization for any new job applicants.
Customer Service Representative
Prescott, AZ · On-site
$15.50 - $21.25/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.50 - $21.25/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.75 - $21.50/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.75 - $21.50/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.50 - $21.25/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Quick apply
Customer Service Representative
Prescott, AZ · On-site
$15.50 - $21.25/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.75 - $21.50/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.75 - $21.50/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.50 - $21.25/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Quick apply
Customer Service Representative
Prescott, AZ · On-site
$15.50 - $21.25/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.75 - $21.50/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
Customer Service Representative
Prescott, AZ · On-site
$15.75 - $21.50/hr
Issue return material authorizations (RMAs) and coordinate replacement or credit activities * Investigate customer concerns and collaborate with internal teams to ensure timely resolution * Assist in ...
BUYER I
Gilbert, AZ · On-site
Administrative Support: work with Program Managers, Production Control and Accounting to resolve all other materials or services related issues such as obtaining return materials authorization ...
BUYER I
Gilbert, AZ · On-site
Administrative Support: work with Program Managers, Production Control and Accounting to resolve all other materials or services related issues such as obtaining return materials authorization ...
Receives credit-return material and supplies from production by verifying materials and supplies ... Applicants must be legally authorized to work for ANY employer in the United States. Austin ...
Receives credit-return material and supplies from production by verifying materials and supplies ... Applicants must be legally authorized to work for ANY employer in the United States. Austin ...
Receives credit-return material and supplies from production by verifying materials and supplies ... Applicants must be legally authorized to work for ANY employer in the United States. Austin ...
Receives credit-return material and supplies from production by verifying materials and supplies ... Applicants must be legally authorized to work for ANY employer in the United States. Austin ...
Return Material Authorization information
See Arizona salary details
$8.74 - $10.61
0% of jobs
$10.61 - $12.48
0% of jobs
$12.48 - $14.36
2% of jobs
$14.36 - $16.23
9% of jobs
$17.66 is the 25th percentile. Wages below this are outliers.
$16.23 - $18.10
18% of jobs
The median wage is $19.81 / hr.
$18.10 - $19.98
23% of jobs
$19.98 - $21.85
18% of jobs
$22.89 is the 75th percentile. Wages above this are outliers.
$21.85 - $23.72
9% of jobs
$23.72 - $25.60
7% of jobs
$25.60 - $27.47
7% of jobs
$27.47 - $29.35
6% of jobs
$8
$20
$29
How much do return material authorization jobs pay per hour?
What does a return material authorization job involve?
A Return Material Authorization (RMA) job involves processing product returns, evaluating returned items for defects or warranty coverage, and coordinating repairs, replacements, or refunds. RMA specialists work closely with customers, suppliers, and internal teams to ensure an efficient return process. They also maintain documentation, track return statuses, and follow company policies to minimize losses and enhance customer satisfaction.
What are the key skills and qualifications needed to thrive in a return material authorization position?
To thrive in a Return Material Authorization (RMA) role, strong organizational skills, attention to detail, and experience with inventory management or logistics are essential, typically supported by a high school diploma or equivalent. Familiarity with ERP systems (such as SAP or Oracle), Microsoft Office Suite, and knowledge of supply chain processes are highly beneficial. Excellent problem-solving abilities, effective communication, and a customer-focused attitude set top candidates apart. These skills are crucial for efficiently processing returns, ensuring customer satisfaction, and maintaining accurate records within a fast-paced environment.
What are the most common challenges faced in a return material authorization position, and how can they be managed effectively?
Individuals in RMA positions often encounter challenges such as managing multiple return requests simultaneously, ensuring accurate documentation, and resolving discrepancies between returned items and original orders. Staying organized, maintaining clear communication with customers and internal departments, and thoroughly understanding company return policies can help manage these challenges effectively. The role also requires balancing customer satisfaction with company inventory controls, which means being detail-oriented and proactive in addressing issues. Building experience in this position can lead to opportunities for advancement within supply chain, logistics, or customer service departments.

$77K - $116K/yr
Full-time
Re-posted 5 days ago
Job description
Company:
Mitsubishi Chemical Advanced Materials Inc.Job Description:
TheQuality Engineer II (QEII) is a mid-level quality engineering role responsible for leading complex quality initiatives, supporting cross-functional quality improvement efforts, and mentoring junior quality staff. Building on foundational knowledge, Quality Engineer II acts as a technical subject matter expert (SME) for core QMS processes and drives both compliance and systemic improvement across manufacturing and supplier operations.
This role requires a strong technical background, independent project management capabilities, and the ability to influence cross-functional teams in a regulated environment (ISO 9001, AS9100, ISO 13485).
What You Will Do
- Own/drive cross-functional root cause investigations, manage high-impact CAPAs, and oversee problem-solving teams (e.g., 8D, DMAIC, or similar).
- Own day-to-day execution, administration and continuous improvement of the QMS to ensure ongoing compliance with ISO 9001, AS9100, and ISO 13485.
- Take ownership of key QMS subsystems (e.g., document control, calibration, audit program, supplier quality) and ensure compliance and continual improvement.
- Own internal audit program execution and train/mentor internal auditors.
- Develop and deploy Quality Plans, Control Plans, and Process Validation protocols in collaboration with engineering and production.
- Lead the FAI and PPAP process for new product introduction and major engineering changes.
- Participate in and support the RMA (Return Material Authorization) process, ensuring timely evaluation, documentation, and resolution of returned products.
- Conduct supplier assessments and manage supplier corrective action processes.
- Analyze complex quality performance metrics and create executive-level summaries and dashboards; present trends and actions at management reviews.
- Support and at times lead customer quality interactions, including audits, data requests, and issue resolution.
- Manage job duties and assigned quality projects with minimal supervision while meeting deadlines and maintaining accuracy.
- Mentor Quality Engineer I and Inspectors, offering technical guidance and coaching on quality engineering principles and tools.
- Drive the use of advanced quality tools such as FMEA, SPC, MSA, and risk management techniques across projects and processes.
- Lead or support internal training efforts on QMS procedures, standards, and quality tools.
What we are looking for
- Bachelor's degree in Engineering, Quality, or technical field required. Associates degree with at least 3 years working as a Quality Engineer acceptable.
- 4-7 years of progressive quality experience in a regulated manufacturing environment.
- Proficient in ISO 9001, AS9100, and ISO 13485 requirements, and internal/external audit protocols.
- Strong experience with CAPA, MRB, RMA, and QMS documentation.
- Lean or Six Sigma Greenbelt certification desired
- Demonstrated ability to lead quality improvement initiatives and manage small to medium cross-functional projects.
- Strong familiarity with quality tools (SPC, FMEA, control plans, DOE, MSA, root cause analysis tools (e.g., 5 Whys, Fishbone, 8D, etc.)
- Experience leading audits (internal, supplier, customer).
- ASQ Certified Quality Engineer (CQE) preferred or ability to achieve within one year.
- Ability to travel up to 25% as needed.
- Must be able to wear personal protective equipment (PPE) as required.
The salary range for this position is $77,680-116,520. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status
Mitsubishi Chemical Advanced Materials Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email MCA-MBX_accomodations@m-chem.com.We will make a determination on your request for reasonable accommodation on a case-by-case basis.
The law requires Mitsubishi Chemical Advanced Materials Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights
Mitsubishi Chemical Advanced Materials Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information
As a Federal Contractor, Mitsubishi Chemical Advanced Materials Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.